citizens who encounter noise nuisance can call 12369 to complain to the local environmental protection department or contact the local city management department or 111 for negotiation.

according to emission standard for community noise, the noise level in residential areas should be controlled between 45dB and 55dB. If the noise level exceeds this level, it is considered as noise disturbing people. Article 288 of the Civil Code (which came into effect on October 1, 2121) stipulates: "The neighboring owners of real estate shall correctly handle the neighboring relations according to the principles of favorable production, convenient life, solidarity and mutual assistance, and fairness and reasonableness." And Article 294: "Property owners shall not abandon solid waste in violation of state regulations and discharge harmful substances such as air pollutants, water pollutants, soil pollutants, noise, light radiation and electromagnetic radiation.

article 46 of the law on the prevention and control of environmental noise pollution: "when using household appliances, musical instruments or other recreational activities in the family, you should control the volume or take other effective measures to avoid causing environmental noise pollution to the surrounding residents." To inform Mr. Ma's family: First of all, we should promptly report to the relevant departments (property, neighborhood committees) for help; However, if the mediation fails, they can bring a lawsuit to the court according to the above-mentioned legal provisions, demanding that the obstruction be removed and the losses be compensated.

It should be noted that if a lawsuit is brought to the court, the relevant departments need to identify the "music" noise coming from upstairs to prove that the noise really affects the normal life of the neighbors. If the upstairs neighbor's "music" really reaches the noise standard, it should immediately correct its improper behavior and bear the corresponding mental compensation responsibility.

if the noise from neighbors disturbs people, you can choose to call the police, complain to the competent department of ecological environment or bring a lawsuit to the people's court. According to Article 58 of the Law of the People's Republic of China on Public Security Administration Punishment, whoever violates the legal provisions on the prevention and control of noise pollution in social life and creates noise to interfere with the normal life of others shall be given a warning; Those who do not make corrections after warning shall be fined from 211 yuan to 511 yuan.

Legal basis:

Law of the People's Republic of China on Public Security Administration Punishment

Article 58 whoever violates the legal provisions on the prevention and control of noise pollution in social life and creates noise to interfere with the normal life of others shall be given a warning; Those who do not make corrections after warning shall be fined from 211 yuan to 511 yuan.