The owner forgot to bring the access card, and the quarrel finally became a fracture; There are piles of garbage in the community, and there is freedom of entry and exit ... There are always all kinds of troubles in the community. Owners and property management seem to be born with a deep hatred, incompatible! Not to mention the rights and obligations of the owners, what should be done in terms of property alone? "Standard for Service Level of Property Management in Ordinary Residential Quarters (Trial)" tells you.

content and standard of item (Grade II)

(1) Basic requirements

1. The service and the serviced party sign a standardized property service contract, and the rights and obligations of both parties are clear.

2. When undertaking the project, carefully check the * * * used parts and * * * used facilities and equipment in the residential area, and the acceptance procedures are complete.

3. Managers and professional operators have obtained professional qualification certificates or post certificates of property management in accordance with relevant state regulations.

4. There is a sound property management plan, and the systems of quality management, financial management and file management are sound.

5. Manage service personnel dressing the, wear signs, behave in a standardized way, and be proactive and enthusiastic in service.

6. Publicize the 16-hour service telephone number. Within 1 hours of urgent repair, other repair applications will arrive at the site according to the time agreed by both parties, and there are records of repair applications, maintenance and return visits.

7. In case of providing special services and agency services other than the property service contract according to the owner's demand, publicize the service items and charging prices.

8. announce the income and expenditure of property service fees or property service funds according to relevant regulations and contractual stipulations.

9. standardize the use of special housing maintenance funds as agreed in the contract.

11. At least 1 times a year, the owner's opinions on property services were consulted, and the satisfaction rate was over 75%.

(II) House management

1. Conduct daily management and maintenance of the parts used by the house, with complete maintenance records.

2. According to the actual service life of the house, timely check the service condition of the parts used by the house. If it needs maintenance, it belongs to the scope of minor repairs, and timely organize repair; Belong to the scope of major and medium repairs, timely prepare maintenance plans and plans for the use of special housing maintenance funds, submit reports and suggestions to the owners' assembly or the owners' committee, and organize maintenance according to the decision of the owners' assembly.

3. patrol the doors, stairways, doors, windows, glass, etc. of housing units in the community 1 times every 3 days, keep patrol records and maintain them in time.

4, according to the relevant provisions of residential decoration management and the requirements of the owners' convention (temporary owners' convention), establish and improve the residential decoration management system. Before the decoration, the owner's (user's) decoration plan shall be reviewed in accordance with the regulations, and the decorator shall be informed of the prohibited behaviors and precautions related to the decoration. Patrol the decoration construction site 1 times every 3 days. If it is found that the appearance of the house is affected, the structural safety of the house is endangered, and the pipeline used by * * * is dismantled and changed to damage the interests of the public, it will be dissuaded in time and reported to the owners' committee and relevant competent departments.

5. Promptly dissuade those who violate the planning and arbitrarily change the use of the house, and report to the owners' committee and relevant competent departments.

6. The main entrance and exit of the community is provided with a schematic plan of the community, and each group, building, unit (door) and household are clearly marked.

(3) Maintenance and maintenance of facilities and equipment used by * *

1. Daily management and maintenance of facilities and equipment used by * * * (except those that should be the responsibility of professional departments according to law).

2. Establish the archives (equipment account) of facilities and equipment used in * * *, with complete records of operation, inspection, repair and maintenance of facilities and equipment.

3. The signs of facilities and equipment are complete and standardized, and the responsible person is clear; Operation and maintenance personnel shall strictly implement the operation procedures and maintenance specifications of facilities and equipment; Facilities and equipment are operating normally.

4. Organize regular inspections of facilities and equipment used by * * *, and make inspection records. If it needs maintenance and belongs to minor repairs, organize timely repair; If it belongs to the scope of major or medium repair or needs renovation, the maintenance, renovation and renovation plan and the use plan of special housing maintenance funds shall be prepared in time, and reports and suggestions shall be made to the owners' assembly or the owners' committee, and maintenance or renovation shall be organized according to the decision of the owners' assembly.

5. The manned elevator runs normally from 6 am to 12 pm.

6, fire control facilities and equipment in good condition, can be enabled at any time; The fire escape is clear.

7. The equipment room shall be kept clean and ventilated, and there shall be no running, running, dripping, leaking and rodent damage.

8. The traffic signs of the main roads and parking lots in the community are complete.

9. The integrity rate of street lamps and corridor lamps shall not be less than 91%.

11, facilities and equipment that are easy to endanger personal safety have obvious warning signs and preventive measures; There are emergency plans for all kinds of sudden equipment failures that may occur.

(4) to help maintain public order

1. The main entrance and exit of the community is on duty 24 hours a day.

2. patrol key areas and key parts at least 1 times every 2 hours.

3. Manage vehicles entering and leaving the community and guide vehicles to pass and park in an orderly manner.

4. Registration management shall be implemented for laborers who enter and leave the residential area, such as decoration.

5. Have emergency plans for emergencies such as fire, public security, public health, etc., report the incidents to the owners' committee and relevant departments in time, and assist in taking corresponding measures.

(5) Cleaning service

1. Set garbage bins according to buildings, and remove domestic garbage 1 times a day.

2. The roads, squares, parking lots, green spaces, etc. in the residential area shall be cleaned 1 times a day; The elevator hall and corridor shall be cleaned 1 times a day and mopped 1 times in half a month; Scrubbing stair handrails twice a week; * * * Clean the part glass 1 times a month; Street lamps and corridor lamps shall be cleaned 1 times every quarter. Clear the accumulated water and snow on the main roads in the area in time.

3. The public rain and sewage pipes in the area are dredged 1 times a year; Rain and sewage wells shall be inspected 1 times every quarter, and cleared in time according to the inspection situation; Septic tanks shall be inspected 1 times every 2 months and cleaned 1 times a year. If any abnormality is found, they shall be cleaned in time.

4. The secondary water supply tank shall be cleaned according to the specified period and inspected regularly, and the water quality meets the hygiene requirements.

5, according to the local actual situation, regular disinfection and pest control.

(6) greening maintenance management

1. There are professionals to implement greening maintenance management.

2. Trim and maintain lawns, flowers, hedges and trees regularly.

3. Regularly remove weeds and sundries in the green space.

4. Organize timely watering, fertilization and loosening soil to prevent waterlogging and prevent freezing.

5, timely spraying drugs to prevent pests and diseases.

There is a large population in the residential area, and all kinds of troubles are hard to get rid of. However, whether the security guards are arrogant, the cleaning is not serious or the owners are unreasonable, we should adjust our mentality, put ourselves in other's shoes and respect each other, which is the real way to serve home and get along with each other.

(The above answer was issued on February, 2115, and the current relevant purchase policy should be based on the actual situation)

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