the human resources department is the department that manages the resources formed by all kinds of people in the enterprise (that is, taking people as resources). Hotel human resources department generally has human resources manager, human resources supervisor, human resources Commissioner and assistant.

The common job requirements for recruiting employees in the hotel human resources department are as follows:

Education requirements, college degree or above;

Foreign language requirements, CET-4 or above, good oral English;

Health requirements, no infectious diseases and good health;

Work experience requirements will vary according to specific circumstances;

professional requirements, generally need business administration, hotel management and other majors;

other ability requirements, proficient in using common office software, etc.

Hotel is an industry with high turnover rate, and it has certain requirements for pressure resistance, image temperament and communication skills.

Compared with the training in other industries, the hotel staff training is more detailed, the content is more systematic and professional, and all employees have to undergo general training, such as fire safety knowledge training, communication skills, service skills, manners and manners, employee relations, etc. When you meet questions from guests, if you can't answer them, it means that you are unprofessional, which will have a lot of bad effects on the image of the hotel.

The employee relationship in the hotel industry is difficult to manage, mainly because the hotel's products are services, and services depend on communication. Communication will lead to many contradictions and inequalities in interpersonal relationships, which will lead to the complexity of employee relations. In addition, the vast majority of employees working in hotels are lively and extroverted people. When such people increase, the disadvantages of this group will appear.

The working hours of hotel staff are extremely complicated and diverse. Every department, every post and every employee has several different schedules. Counting attendance and calculating wages are complicated tasks, and we have to explain them. Therefore, it is necessary to require the employees of hotel human resources to have good psychological quality, patience and tolerance, and to be especially good at communication.

The human resources department of a hotel generally recruits people who are familiar with the hotel industry, because the daily work requires contact with various departments of the hotel. Hotels are generally divided into housekeeping department, catering department, sales department, finance department, human resources department, administration department, engineering department and other departments. The positions required by each department are different. The catering department of the housekeeping department mainly focuses on waiters, and the catering department also includes positions such as chefs. The engineering department, including maintenance workers and electricians, is mainly responsible for the maintenance of daily equipment. Posts in other departments are similar to those in other industries, requiring posts such as Commissioner, accountant and cashier, but the business scope involved is different.

the above contents are only the basic requirements for the position of human resources department, but human resources is a highly professional subject, involving six modules. All kinds of industries are similar. If you want to engage in human resources in the hotel industry, it is suggested to strengthen professional knowledge learning and master it skillfully in practice.