Job responsibilities:

1, be responsible to the property director and complete the work assigned by the leaders.

2, warmly welcome customers, take the initiative to say hello, dignified behavior, neat appearance.

3. It is strictly forbidden to be empty at the reception desk. In case of special circumstances, ask the customer service supervisor for instructions, and someone can take over before leaving.

4. Answer the phone quickly and politely, record the phone in time, and accurately convey the phone content to relevant personnel.

5. When you receive a phone call, you should answer accurately and clearly, and some questions should be kept secret for the customer.

6. Patiently answer all kinds of inquiries from customers and never tire of asking them.

Matters needing attention in work

1. Dress: fit, neat, generous and professional; Avoid avantgarde, exposure and reflection.

Sitting posture: When standing, the body should be perpendicular to the ground, the center of gravity should be placed on the palms of the two front feet, chest out and abdomen in, head up and shoulders relaxed. Arms naturally droop or cross in front of the body, eyes straight and smiling.

3. Standing posture: the back is straight, the shoulders are relaxed, and the knees are together; Put your hands on your knees naturally or work on the arm of a chair or desk.