Service is essentially a kind of interpersonal relationship, which consists of three elements: server, client and service environment. Among them, the server is the most active and positive factor affecting the service quality, and its ability and quality play a decisive role in the service level. Service providers with good quality and ability can create a pleasant atmosphere in the service process and make the relationship among the three elements of service harmonious and unified. This harmonious and unified beauty is quality service. Quality service requires service personnel with excellent personal qualities and abilities, and quality is a comprehensive reflection of a person's personality, personality, culture and education and other related factors, among which personality is the key factor to determine personal quality. Through the analysis of the personal characters of flight attendants at work, the author found a problem with regularity-most excellent flight attendants have five excellent personal characters, namely, responsibility, love, tolerance, compassion and patience.

The First Character of Excellent Flight Attendants-Responsibility

Generally speaking, a sense of responsibility means that a person consciously does his job well. The crew work is not only a service work, but also a safety work, which is related to the service level of airlines, the life safety of passengers and national property. The responsibility is great and needs to be taken seriously by flight attendants with a high sense of responsibility. It can be said that responsibility is the most basic condition that an excellent flight attendant should have. At the same time, the composition of flight attendants and the characteristics of flight attendant service also require flight attendants to have a high sense of responsibility. At present, most of the company's crew members are assembled temporarily according to the task requirements, and the crew members have limited mutual understanding. In addition, the position limitation in cabin service makes it difficult for the flight attendants to supervise the cabin from time to time, which requires the flight attendants to consciously perform their duties with a high sense of responsibility, do their jobs well and cooperate with each other to lay a good foundation for quality service. On the other hand, the flexibility of crew service also determines that excellent air service depends on the strong sense of responsibility of service personnel. Completing the procedures stipulated in the crew service is only the most basic step in the crew work. Really excellent service requires the subjective initiative of flight attendants, and tries to meet the reasonable needs of passengers, even before the passengers speak. It is impossible for flight attendants to meet such standards without a high sense of responsibility.