12315 is a consumer complaint reporting line, the State Administration for Industry and Commerce, in March 15, 1999, decided to set up a nationwide number can be specialized in accepting consumer complaints. 12315 Internet platform was officially established on March 15, 2017, which is also considered to be the promotion of government services, plus an important initiative of the Internet, also marks the market supervision has entered the cross-generation Internet. coupled with an important initiative of the Internet, also marks the market supervision has entered into the cross-generation of the Internet.

If the business has violated the rights and interests of consumers, consumers can choose to come to the 12315 platform to complain, after the complaint, the Consumer Council will organize the business to negotiate, if the negotiation between the consumer and the business is not good, the consumer will also report this matter directly to the administration of industry and commerce.