Hotel staff management system (for reference only)

The guest is the most important person in the hotel, direct and indirect communication. The guest does not rely on us, but we rely on him. Don't mistake the guests for a burden in their work, they want the purpose of the hotel work.

our service to our guests is not charity, but it is our pleasure for our guests to be willing to accept service.

Chapter I Labor Regulations

1. Recruitment

The hotel is based on the principle of meritocracy, and people from all walks of life who are interested in hotel service can sign up to participate according to the hotel recruitment brochure. The hotel will select the best employees through the necessary procedures such as examination, interview and physical examination. Those who are hired should pay the corresponding work and daily necessities deposit according to different types of work.

second, probation period

employees need to go through a probation period of three to six months. After the probation period expires, they will be formally employed after passing the examination. Those who do not meet the employment conditions will terminate their probation.

III. Labor Contract

The hotel will sign an employment contract for those who are formally hired, usually for one year.

IV. Personal files

A All employees shall submit relevant resumes and academic certificates in time before applying. Fill in the registration form including resume and family members.

B change of home address and marital status shall be notified to the office door within five days.

v. working hours

A refer to relevant laws and regulations, and arrange working days and working hours in combination with local conditions and hotel work characteristics.

B give reasonable compensation to employees who work overtime.

VI. Payment method

No salary is paid every month. In case of weekends or legal holidays, wages will be paid one day in advance.

VII. Post change

According to the needs of work, the hotel has the right to adjust the posts of employees internally.

VIII. Resignation of employees:

Employees must submit a written application to the head of their department (7 days in advance of probation period and 31 days in advance after formal employment) before leaving their posts with the approval of the hotel.

IX. Dismissal:

(1) The employee voluntarily resigns without any fault, which is in line with the hotel's prescribed procedures. After approval, the hotel will refund the deposit and

pay the salary of the current month.

(2) In case of any of the following circumstances, the hotel has the right to terminate the contract and not return the security deposit of the employed employees.

A doesn't abide by labor discipline, neglects his duty and seriously violates hotel rules and regulations.

B has been absent from work for more than 3 days, and forged sick leave and personal leave.

C has a bad service attitude, a weak sense of responsibility, and engages in graft, which has a serious impact on the reputation of the hotel.

D was investigated for criminal responsibility according to law.

E those who violate family planning regulations and cause adverse consequences.

Chapter II Related Rights and Interests

I. Holidays.

1. National holidays:

According to the regulations of the State Council, employees enjoy ten days of paid holidays (one on New Year's Day, three on Spring Festival, three on May 13th and three on National Day). If employees need to work overtime on statutory holidays, the hotel will give them vacation or salary compensation according to the provisions of the Labor Law.

2. Sick leave:

An employee must go to a hospital at or above the municipal level for medical treatment, ask for leave on the basis of the illness certificate issued by the hospital, and notify the head of his department on the same day (in case of serious illness, family members can ask for leave on his behalf). The salary during sick leave will be implemented by the salary attendance system.

3. Personal leave:

Employees are not allowed to take personal leave without sufficient reasons. Personal leave is not paid. If you need to take unpaid leave under special circumstances, you must apply two days in advance and get approval from the department head, office and general manager.

4. In-store training:

In-store training mainly includes business skills, work attitude and language training. Employees must attend the training according to the arrangement. At the end of the course, they will be tested. If they pass the exam, they will be issued with a certificate of completion. If their scores are below the fractional line, they will be deducted with floating salary or bonus. If they are absent from class without reason, they will be punished as dereliction of duty.

Part-time school study:

A Objective

The hotel encourages employees to take part in foreign language study or work-related part-time study by reimbursing tuition fees, so that they can improve their conversation skills with guests or prepare for taking on greater responsibilities and getting better positions.

bExecution method:

* Work time cannot be occupied. When preparing the work schedule, department heads should take proper care of employees' study time when the work permits.

* Applicants must be approved by the department manager and office manager before registration.

* Employees who require reimbursement of tuition fees should submit the tuition fee receipt, certificate of completion or relevant documents to personnel for review within three months after the completion of their studies.

* Select the course scope:

1. Any recognized TV university or night university.

2. Cultural or vocational courses sponsored by commercial schools, technical colleges, secondary specialized schools, professional groups or similar groups that conform to this scheme.

3. Correspondence schools approved by the training department.

C reimbursement:

* The maximum amount of tuition reimbursement shall not exceed 1.51 yuan/academic year.

* Employees with test scores above 81 will be reimbursed for 151 years.

* Employees with test scores of 61-79 can be reimbursed for 75 yuan.

* Those whose test scores are below 61 will not be reimbursed.

* Employees who have been severely disciplined, suspended, taken long sick leave or absent from work will not be reimbursed.

3. Staff meals:

1. Every working day, the hotel is responsible for providing employees with a working meal free of charge, and only employees are allowed to eat.

2. Without the permission of the department manager, employees are not allowed to take work meals and tableware out of the hotel.

3. The working meal time is half an hour, and the meal schedule is made by the office door manager.

4. Employees eat with meal vouchers. Employees who work overtime will be issued with meal vouchers by the office.

5. Don't drink or waste food in the staff hotel.

Chapter III Staff Rules

1. Work attitude:

1. Complete all work accurately and timely according to the hotel operating rules.

2, employees have different opinions on the arrangement of the boss, but can't convince the boss, in general, should obey the implementation first.

3. When employees are not satisfied with the reply from their immediate superiors, they can go above the next level and report to their superiors.

4. Work hard, be enthusiastic, speak kindly, be modest and prudent, and behave steadily.

5. When dealing with customers' complaints and criticisms, you should listen calmly and explain patiently. Under no circumstances should you argue with the guests. If you can't solve the problems, you should inform your immediate supervisor in time.

6. Employees should arrive at their posts in advance to make preparations on the basis of the prescribed working hours. Do not leave without leave or leave early during working hours. Employees on duty are not allowed to leave their posts before the next employee takes over. Employees should leave the hotel within 31 minutes after work.

7. Employees are not allowed to receive visits from relatives and friends in any place. Employees are not allowed to use the guest telephone without the consent of the department head. Private calls from outside lines will not be connected, and emergency calls can be made to various departments' offices.

8. It is forbidden to hang around, chat or eat snacks at work. It is forbidden to smoke in public places such as restaurants, kitchens and employee corridors, and not to do anything unrelated to your job.

9. Be hospitable, stand up and serve, and use polite language.

11, without the approval of the department manager, managers at all levels are not allowed to use their powers to give various special benefits to relatives and friends.

2. Uniforms and famous brands:

1. Staff uniforms are issued by the hotel. Employees have the responsibility to take good care of their uniforms. Employees who leave the store wearing or carrying work clothes except for work needs will be punished for dereliction of duty.

2. All employees should wear famous brands as part of their work clothes. If you don't wear a famous brand, you will be deducted RMB 11. If the employee loses or damages the famous brand and needs to reissue it, you should pay RMB 21 yuan.

3. When employees leave their jobs, they must return their work clothes and famous brands to the office. If they don't return them or their work clothes are damaged, they must pay the clothing cost.

3. Appearance, grooming, manners and personal hygiene:

1. The mental outlook of employees should be natural, smiling and dignified.

2. Employees' work clothes should be kept clean and tidy at all times.

3. Male employees should shave their faces, and their hair should not pass through their ears and collars. 4. Female employees should comb their hair and use hairpins.

5. Male employees should wear men's leather shoes and dark socks, and slippers or sandals are forbidden. Female employees should wear a nest to hire employees, and they should be hired immediately. br /> 6. Fingers should be smokeless, and female employees can only use colorless nail polish.

7. Only watches, wedding rings and pendant-free earrings are allowed. Kitchen staff are not allowed to wear rings at work.

8. During working hours, do not cut your nails, pick your nose, pick your teeth, yawn or sneeze with your hands.

9, keep quiet during working hours, no loud noise. Speak softly, walk lightly and operate lightly.

4. Picking up:

1. Money or left-behind articles found in any place in the hotel should be immediately turned over to the security department for detailed records.

2. If the goods are unclaimed for three months, the top management of the hotel will decide the handling method.

3. Failure to report it will be regarded as theft.

V. Hotel property:

Hotel items (including those issued to employees for use) are hotel property. Regardless of negligence or intentional damage, the parties concerned must make compensation as appropriate. If an employee commits theft, the hotel will immediately dismiss him and hand him over to the public security department according to the seriousness of the case.

6. Attendance.

1. Employees must go to work according to the shift arranged by the department head. If it is necessary to change the shift, they must first obtain the permission of the department head.

2. All employees, except the management personnel above level 4, must work with work cards when they get on and off work.

3. If an employee forgets to punch in after work, but can prove that he is at work, he will be deducted no more than 5% of the benefit salary of the current month each time, depending on the circumstances.

4. It is strictly forbidden to punch in for others. In case of violation, the punch-in person and the cardholder will be disciplined.

5. If an employee can't go to work on time in an emergency, he/she should be approved by the department head to make up the leave formalities, otherwise, he/she will be treated as absenteeism.

6. If overtime is required due to work, the department head shall report it to the General Manager for approval.

7. If the work card is lost, report it to the office immediately, and issue a new card after approval by the department head.

8. Employees are not allowed to leave the store without approval during working hours.

VII. Employee work cabinets:

1. The office is responsible for the allocation of employee work cabinets. When necessary, two or more employees can share a work cabinet. The employee's work cabinet cannot be transferred without permission, and if it is violated, it will be disciplined.

2. Employees should always keep the work cabinet clean and tidy, and food, drinks or dangerous goods are not allowed to be stored in the cabinet.

3. When the office allocates the work cabinet, a key will be given free of charge. If you lose the key, you have to pay RMB 11.

4. If there is an emergency or employees forget to bring their keys, they can borrow spare keys from the office. However, with the consent of the department head, if they intentionally damage the work cabinet, they must pay compensation and be disciplined.

5. It is not allowed to lock or match keys on the work cabinet without authorization. The office and security department can inspect the work cabinet at any time, and more than two people are present during the inspection.

6. When employees leave the hotel, they must clean the work cabinet and return the keys to the office. If they don't return the work cabinet in time, the hotel has the right to clean it.

8. Staff passage:

1. Employees enter the store from the designated staff passage when going to work. It is forbidden to use the guest passage.

2. Backstage employees are not allowed to enter the public places, restaurants and guest rooms in the store arbitrarily and use the guest facilities in the hotel for non-working reasons.

3. When employees want to leave the hotel during working hours, they should fill out the departure form and sign it by the department head before leaving the hotel.

9. Hotel safety.

1. When employees enter or leave the hotel, the security personnel reserve the right to check their belongings at any time.

2. Employees are not allowed to leave the store with luggage and parcels. In special circumstances, the department head must issue a permit to go out, and when leaving the store, he will submit the permit to the doorman on his own initiative, which will be filed by the security department. Chapter iv fire safety

the hotel is equipped with a standard fire control and alarm system. Every employee must be familiar with and understand the correct use of firearms and fire-fighting equipment, and memorize the hotel fire stairs and evacuation routes.

1. Fire prevention:

* Abide by the regulations on no smoking in relevant places.

* It is forbidden to leave cigarette butts or other burning in elevators, cotton goods delivery places or waste paper baskets.

* Waste paper, dirty blankets, dirty cotton fabrics or other flammable items shall not be piled up anywhere in the hotel to prevent flammable sources.

* It is forbidden to place inflammable and explosive articles near the stove or high wattage electric lamp.

* containers containing inflammable and explosive substances shall not be stored in buildings.

* Any employee who finds a cigarette butt still smoking should put it out immediately.

* If wires are found to be loose, worn or broken, and power sockets and electrical appliances are damaged, it should be reported to the Engineering Department immediately for timely repair.

* Chefs must check the safety status of fuel pipes, burners, switches and other facilities before going to work. If leakage is found, the valve should be closed and reported to the engineering department.

* The chef must check all kitchen equipment and turn off all valves before leaving work.

2. Volunteer Fire Committee:

It includes the following personnel:

1. Deputy General Manager; 2. Manager of the Department of Security; 3. Executive housekeeper;

4. Fire chief; 5. Manager of Engineering Department; 6. Front Office Manager; 7. Manager of Food and Beverage Department.

the fire protection Committee should hold regular meetings to inspect fire-fighting equipment specially to ensure the implementation of fire-fighting work.

III. Fire alarm procedures

When a fire alarm is given in the fire control room, the attendant in the fire control center should immediately find out the fire alarm indicator board and take the following measures:

1. Notify the patrol safety officer to find out the fire location and immediately report to the manager of the security department and the manager on duty.

2. Keep close contact with the floor attendant and be ready to help.

The floor attendant will take the following measures:

1. Check the floor indicator board to determine which room has a fire.

2. Check whether there is a fire. When there is a fire, inform the operator to dial 119 to report the fire.

3. If it is found that it is a false fire alarm, the patrol safety officer should immediately report it to the manager of the Department of Safety (during the day) and the manager on duty (at night),

so as to find out the reason and reset it in time to disarm the alarm.

iv. Fire extinguishing procedures:

In case of a disaster, the chief engineer/manager of the safety department will direct the fire extinguishing while notifying 119 immediately.

The employees involved in the fire fighting in the hotel shall follow the following procedures:

1. The hydraulic engineer shall report to the maintenance center and pay close attention to the fire pump and water supply system.

2. The electrician should report to the lobby and cut off the power supply as instructed.

3. The personnel of the security department should report to the lobby and accept the instructions of the chief engineer/manager of the security department to assist in fire fighting and personnel evacuation.

4. The elevator will be out of service. When the fire brigade arrives, they will take over the command to put out the fire until it goes out.

V. Evacuation:

The general manager of the hotel issues a decision to evacuate, and the chief engineer, the manager of the security department (during the day) and the manager on duty (at night) organize the implementation.

1. The room attendant should knock on the door to inform all the guests and check them, and inform them to leave the room immediately.

2. Stop anyone from using the elevator.

3. The room attendant leads the guests to evacuate from the stairs and buildings, and gather at the designated place.

4. The floor supervisor/employee should quickly check and close all guest room doors, windows, corridor doors and side doors, and then leave the site.

Chapter V Regulations on Rewards and Punishment

1. Excellent staff:

The hotel conducts monthly assessment according to the post responsibilities of each staff, and conducts appraisal at the end of the year. Those who are rated as excellent staff will receive the honor and material awards of the hotel.