The service is a measure of the quality of consumer spending, but also the businessmen to attract repeat business chips. Nowadays, people's food, clothing, housing and transportation of these necessary factors in life are inseparable from the service. This is an attitude, represents a spiritual outlook, but also to promote the development of a city's initial direction. However, good service is not a simple thing, is a long time to find out and adapt to the process.
Status quo: the quality of the waiter is mixed
"The attitude of the waiter in this store is really bad, a lot of business process rusty also brutal and unreasonable, so people consume very uncomfortable." In recent times, such complaints are often heard among customers, poor service water, which is a relatively common phenomenon in Lhasa.
The opening of the train and the development of the tourism economy have brought unlimited opportunities and value to Tibet. This also allows the major industries in Tibet to accept the unprecedented challenge, a time, Lhasa's catering industry is really blossoming, east and west, north and south, the major cuisine at the end of the day, which allows guests from all over the country to enjoy the blessing of taste. However, the rise of a catering, light flavor up is not feasible, but also have a reliable service in order to allow customers to consume to satisfaction. But in Lhasa, whether it is a large hotel and hot pot restaurant, or small and medium-sized restaurants, the level of the waiter has almost become a unified problem, many customers are reflected in the language of the waiter, the attitude to do is not in place, and some are even halfway out of the family, business knowledge is rusty. The relevant departments also said that often accept the dispute in this regard, many people in the service of the awareness of the lack of, resulting in the service time to do not place. "If the quality of their waiters were better, they would attract more repeat customers, and business would be at least several times better than it is now." A regular customer who often spends money in a certain store said with emotion. Certain chain stores in the mainland operating very well, in Lhasa soon after the opening of the store sales plummeted, resulting in the end had to close the end, the people in charge of the final experience in the lessons learned, the problem is in the service above, which shows the importance of the service.
Employers: it is difficult to do a good job
The water quality of the service does not go, the operation is affected, in the face of the customer's questioning and decision-making difficult to achieve, the consumer as God's business is very helpless, as a business system planners and direct participants, they know the importance of service in the entire sales chain, but said that a good job is really difficult.
Turning the daily newspaper, you can see a certain restaurant, hot pot restaurant long-term recruitment waiter information, and so on, such ads in the street store door is everywhere, especially in the fall and winter seasons are prominent. All kinds of advertisements out, but advertised businesses have said that the recruitment of a long time are in a state of unattended, and sometimes also rely on acquaintances to help introduce to find a suitable waiter. From this we can see that Lhasa's waiters are really not good at recruiting. According to professional analysis, Tibet is currently looking for work relative to the mainland to be much more peaceful, many local people are trying to find ways to take the civil service or to learn some professional knowledge to go to work in other large companies, and did not focus on when the waiter on this road, from the mainland to the mainland people will not go all the way to Tibet to be a monthly salary is not very high in comparison to the waiter. According to the survey, nowadays most of the working waiters have relatively low education, age school they are engaged in this occupation time seems to be quite unstable, this is a hotel in charge of Ms. Xiao quite experienced: "Every year we have to recruit several times, can stick to the last of so many, sometimes new recruits to the hard training for a few months, it is difficult to cultivate a few skilled employees, the result will not be able to do the job, and then the staff will not be able to work. A few skilled staff, the results of less than two months to quit and leave, we had to start a new round of recruitment and training, both time-consuming and laborious but also can not get results." There are also many restaurant owners said that they would like to recruit a few stable waiters from the mainland to bring to Lhasa, but the cost is relatively much higher. Like the National Day, the Spring Festival these holidays are the most customers need the most personnel period, but this time a lot of waiters are asked to take leave to go home to visit their families, when there is no way to only temporary recruitment of a few raw hands to cope with the scene.
Lhasa service industry needs to be the main theme
Customers complained that the waiter is not in place, employers said that it is really difficult to do a good job, and as the protagonist of the waiter still feel very dissatisfied. In the interview process there are many waiters said they have tried, and complained that the work is not stable treatment is not good and so on, these are faced with the problems that need to be solved.
A place of service industry situation, is a city's image window, in order to tourism as the main industry in Tibet is more important. Good or bad service quality is also related to the future of an industry. In the face of the current Lhasa service industry problems, the family sighed bitter experience, talking to themselves, and can not fundamentally solve the problem, for improving the current situation is very little, for the maintenance of the legitimate rights of consumers is also of little significance. Here, it is recommended that the relevant departments of this issue to establish a perfect system for the service industry in Lhasa to carry out patient and meticulous research, the use of scientific and reasonable statistical methods, to find out where the essence of the matter, to take the necessary measures, such as more open to improve the quality of the waiter and the ability of training courses, the formation of an effective system. Standardize the industry's wage system, further improve the qualification certification, and establish an effective qualification file. To the many people who have no spectrum in their hearts eager to find the spectrum of a credible keynote. At the same time in the industry on the basis of both sides to maintain their legitimate rights *** with progress, only in the main theme of the tone, take the route of harmony and unity in order to make progress in the service industry in Tibet.
Lhasa service industry: handsome and beauty of the rice bowl war
Reporter Yang Liusi
Mention of service, many people think of is the first beautiful looks, smile can be bowed beauty, but in recent years in the shopper, styling, design, and welcome some of the traditional female singers of the service positions, the figure of young men gradually more up, it turned out that the service is no longer a woman's patent, the courage to do what is right, but also to do what is right. It is no longer the patent of women, dare to try the male compatriots grabbed their rice bowls.
The stylist is a young man in charge
"Miss, I think curly hair is more suitable for your face, and there should be a change in color, because the color is a little thick relative to your skin." In front of the big mirror in the labeling store, stylist Mr. Wang is giving his advice to Ms. Zhang who came to do her hair, Ms. Zhang, after listening carefully, was happy to accept the program described by Mr. Wang.
Nowadays, just come to Lhasa friends intend to do a new hairstyle, there will always be a sister with a business card to give you a recommendation of which store so-and-so male stylist technology is good, they often look for him to do hair and so on the advice. In Lhasa, such as the label such as the international chain of companies as small as the street only a few seats in the barber store, 90% of the stylists are colorful men as the main force. "I like to listen to some male friends when I do my hair, because they seem to have a wider perspective on aesthetics. Plus, men have the most say in how pretty a woman is. When doing hair, we can also communicate more about fashion, and they are all quite good at it." Ms. Zhang told the reporter truthfully. Apparently, young and fashionable male stylists like Mr. Wang are very popular among female customers, and after getting familiar with each other's exquisite craftsmanship, many female customers begin to selectively patronize a certain hair stylist and form a habit. When some women go to the hair center to wash their hair, the shampoo lady can not forget to ask a question: "Excuse me, do you have a familiar hair stylist?" The answer of most female customers is more or less the same: "I'll just ask for No. x. He did it last time." The customer is then taken to that hairstylist's seat to receive service. This way many women in the consumption of the time will also seem relatively stable, at the same time in the maintenance of their own image is quite favorable.
Waiter male singing
When the reporter went into the recruitment of the boiling point of the city office, found to come to test men accounted for 70%, most of the young man. Then turn over their job application form to see, most of the major casino in Lhasa when the waiter's work experience, a work narrative, it is not difficult to find that each is a connoisseur in this area.
In this case, the reporter interviewed the Boiling Point City Human Resources Manager, Mr. Ren, Mr. Ren said: "This phenomenon is more common in the past two years, and previously applied for the waiter to the majority of women. In terms of employment, we prefer to recruit more male waiters, because the Tibetan plateau environment is special, a lot of people will not be able to eat physically, dry service industry requirements is a spiritual outlook of the problem, if the waiters themselves are sickly words, talk about how the service?". . In addition to entertainment venues such as Boiling Point City, there are many male waiters, in Lhasa, the major hotels, restaurants can be seen in the male figure, they have the same care as the women also have a vigorous vigor. But with relatively high technical requirements of the male stylist is different, waiter position on the job most men have "eat youth rice" feeling, Xiao Zhao is a large hot pot restaurant to welcome the guests, youthful and handsome, he stood in front of the store every day wearing a suit ushered in a lot of guests, his performance has been praised by many guests. But he did not take this as a lifetime career. Xiao Zhao told reporters that his cheerful character is very suitable for this work, work when you can meet many people, while they are young, out of the social experience to learn to save a little capital, wait until they are 25 years old to go back to their hometowns to do business.
Prospects: the battle for the rice bowl intensified
The popularity of men in the service industry, mapping the market for this expanding demand. From the point of view of job search, it also shows that the competitiveness of the job search in Lhasa is also getting bigger and bigger, and there is a tendency to intensify.
In the interview, there were many women who said bluntly that they chose a certain product because a male sales representative was very approachable, and there were also many who thought that a big man could go to work as a waiter, and from the aspect of being a human being, it must be a collapsed and trustworthy person. With the growing consumption power of modern urban women, more businesses have begun to take women as the focus of consumption, in order to attract more fashionable female customers, many businesses in the recruitment conditions clearly put forward only men, so there are more and more men to join the service industry, which is traditionally dominated by women. In response to this phenomenon, more and more job centers will focus on publicity and information collection in this regard. Due to the pressure of competition in various industries nowadays, many men are also more willing to join this relatively easy industry. The relevant vocational experts believe that this is the existence of the decision to demand, in the current economic status of women are increasingly high and consumer spending power more and more strong era, "men engaged in service" is actually a necessity.