Qingdao Feng Feng Food Co., Ltd. was established in 20xx, since the company was founded, the development of "honesty and hospitality, service, love people" spirit of enterprise, and conscientiously and strictly implement the spirit of implementation of this spirit to the work to go. So far, the company has developed into a catering company with two large hotels, the development of enterprises can not be separated from the integrity of the management, specifically embodied in the following points:
In order to provide guests with high quality service, establish the Qingdao catering brand, the company has since the opening of the establishment of a sound management system of the work of the management system, the enterprise safety production management system, employee manuals, manuals of corporate culture, work procedures, service processes and standards and the introduction of CIS system, which is the first time that the company has set up the CIS system. Since the opening of the company, we have established and improved various work management systems, enterprise safety production management system, staff manual, corporate culture manual, work procedures, service procedures and standards and imported the CIS system, and in September 20xx, the company took the lead in the industry through the HACCP international food safety management system certification. In the work of the real system to do everything in accordance with the system, there is a system to follow. At the same time, the hotel in the operation of a strong local characteristics of Qingdao seafood-based, but also take into account the Cantonese cuisine, Lu cuisine, Sichuan cuisine, Hunan cuisine, Shanghai cuisine and Dalian cuisine and many other dishes, in the possession of a large number of dishes at the same time but also continue to research and development of new dishes, to meet the different levels of different guests and tastes needs. Business, the company is to adhere to the "honesty and hospitality" principle, the price of goods sold through the Qingdao Municipal Price Bureau for approval, the sale of goods all the gauges have also been measured by the Bureau of Professional Audit, from the source to eliminate the short catty and price discrepancies phenomenon, to ensure that the guests of the immediate interests. So that every guest to the store to enjoy the value for money goods and services, in the customer and the industry to establish a good corporate image and reputation.
Strict system, humanized management. As a well-known catering industry in Qingdao, the company has been adhering to the humanization of management on the basis of honesty and hospitality. Work, we treat work strictly, seriously, without a trace of sloppiness, focusing on standardization, procedural, for each guest to provide first-class service; at the same time the company pay more attention to the management of affection, employees in the work of the mistakes, management personnel are more given to point out to the main didactic to eliminate and avoid the problem to give the staff more opportunities to make corrections. Work to give employees care and concern, life is for employees to consider all things can be considered, the company for the staff to rent and build a unified staff dormitory, equipped with staff bathrooms, water heaters, air conditioning, washing machines and other basic facilities and equipment, 20xx, the company invested more than 400,000 yuan, on the staff dormitory renovation, to provide employees with a better living environment, to create a home-like atmosphere.
Actively train employees and encourage them to master multiple skills. The company and the labor department to form a cooperative relationship, regular training of the company's employees, the company also encourages employees to participate in the study, in order to enrich their knowledge and improve their own quality. At the same time, the company will also carry out regular and occasional assessment of employees, the results of the excellent, the company will give the promotion of wages or upgrade positions, to give employees good opportunities for development and broad space for development.
Timely payment of wages has never been in arrears. Since the establishment of the company, monthly wages on time, the chairman of the board of directors has repeatedly reminded and requested the relevant departments to ensure that the basic interests of employees, to ensure that wages are paid on time. Since the company was founded 4 years ago, the company has paid wages regularly every month, and has never defaulted on any employee's wages, which has set up a good corporate image in the minds of the employees.
Supplier management. Since its inception, the enterprise has formed long-term partnerships with a number of suppliers, the establishment of a healthy and orderly chain of commodity supply relationships, in the entire commodity supply market to establish a good reputation and goodwill.
Actively participate in various public welfare activities in the community. The company organizes staff to nearby beaches and green areas for many times to carry out voluntary sanitation cleaning activities, for the maintenance of the environment of Qingdao City, South District has made its due contribution; at the same time, it also establishes a long-term partnership with the nearby troops, regular condolences to the soldiers of the army, which greatly promotes the establishment of a harmonious relationship between civilians and the military.
These are just a few of the outstanding contributions of the company's credit management over the past few years, but the past only represents history, and the company will continue to make credit management the most basic principle of production and operation and carry it forward in the future development.
Summary of enterprise credit management work2
First, the current situation of credit management
1, the leadership of our company has always been the credit management work as an important management content of the enterprise, in the daily work of the enterprise credit management work to continuously strengthen the input. Persistently grasp the "Contract Law", "Tax Law" and other laws and regulations of the study, publicity and training work. The company has repeatedly held classes for employees to learn about the Contract Law, Tax Law and other related knowledge, and also invited professionals to give on-site explanations in the light of the actual situation of our company. The company's leaders also made time in the busy work, take the lead in learning, played a good role model.
2, our company actively responded to Suqian City on enterprise credit management "10,000 enterprises through the standard, 100 enterprises demonstration" project, especially the establishment of credit management through the standard to promote the work of the group, the establishment of the credit management department, a clear credit management department and the relevant departments responsibilities, to ensure that the standardization of credit management work to ensure that the enterprise credit management standardized system of work continues to operate effectively. According to the credit management system standards, our company has established a credit management policy, clear credit management objectives, established a credit management job responsibility system, credit management file system, customer credit management system, customer credit management system, contract management system, commercial account management system, accountability system for breach of trust and other systems, and approved by the credit management promotion team leaders released for implementation.
3, the company's credit management department. The main person in charge has rich experience in credit management, and has the corresponding financial, financial, legal and other professional knowledge personnel, post staff through the credit management knowledge training, has a strong sense of credit management. The credit management department establishes the main responsibilities based on the enterprise's credit management policy, management objectives and management system, including customer credit management, credit management file system, customer credit management, customer credit management, contract management, commercial account management, application of external credit tools and other aspects of information management. These management contents are compiled into electronic text files and paper files for separate management, so as to facilitate timely and accurate search of customer information and credit status. In accordance with the various management procedures to carry out work, our production and operation has achieved good results, credibility by the majority of customers positive evaluation and full trust.
4, in the fulfillment of social responsibility, our company actively participate in social welfare activities, support disaster relief and other useful work. In terms of business management, we operate in accordance with the law, pay taxes in good faith, promote the development of the local economy, and create wealth for the community. In business dealings with customers, we always adhere to the code of honesty and credit, implement fair trade, and maximize the protection of consumer rights and interests. Energy saving and environmental protection, the use of national recommended energy saving and environmental protection of new technologies, new processes, new equipment for technological transformation, to prevent pollution of the environment, saving land and other resources, energy saving and emission reduction, maintaining and restoring the ecological balance.
Second, the situation of continuous improvement
1, by the credit management department to organize the relevant departments of the management personnel for the "Contract Law", "Tax Law", other laws and regulations and knowledge of credit management training, and actively participate in the organization of the higher departments of credit management training, the use of opportunities to go out to learn about the credit management experience of other enterprises, to strengthen the construction of the credit management organization and institutions, and constantly summarize the preparation of the improvement of the company's credit management system. Credit management system.
2, the management department actively visit customers, multi-directional and customer conversation, communication, and increase mutual trust. At the same time, the use of external credit tools to further grasp the various aspects of customer information, credit, through the compilation of customer information for a comprehensive analysis and total assessment, to determine the customer's credit rating, record archives, improve customer credit management, in order to carry out business work.
3. In accordance with the internal and external evaluation mechanism and the continuous improvement mechanism, our company implements the semi-annual evaluation of the duties of the credit management department and makes timely adjustments when it is found that they are not applicable to the needs of credit management work; and implements the annual evaluation of the implemented "Information Management Department and Personnel Job Responsibility System", "Customer Credit File Management System", "Customer Credit Risk Evaluation and Credit Management System , the Contract Management System, the Accounts Receivable Recovery Management System and the Accountability System for Credit Breach and Illegal Behavior. The discovery of incompatible parts of the timely adjustment, revision, and gradually improve the credit management system, in order to further strengthen the credit management, reduce business risks, establish a good corporate credit image, enhance the market competitiveness of enterprises.
20xx, in the creation of the contract and trustworthy management work, our company has always been around the "leadership, division of labor, collaboration, grasp **** management work" idea, credit management system to create a good result. However, due to carry out enterprise credit management "10,000 through the standard, 100 demonstration" short time, heavy task, credit management system content and imperfect places, I hope that the experts in the review process to point out, and put forward modifications, so that my company's credit management system is more perfect, conducive to the development of the business work in the future, the company's credit management work better. The company's credit management work to do better, so as to further improve the company's market credibility, visibility and market competitiveness, so that the company can be healthy and steady development.