A piece of news that was very popular some time ago, because of the heavy rain, a takeaway brother failed to deliver it on time, was scolded by customers for a few minutes at home, and finally threw the food on the ground! At this time, everyone pointed their finger at the customer and condemned what the customer did.
However, the follow-up to this incident is that customers have dinner with friends at home. After waiting for an hour, all my friends left, but the takeaway hasn't arrived yet, and all my friends have left one after another. In this case, it is impossible to expect customers to greet takeout with a smile and praise it. No one will happily accept takeout.
It's just that this big brother probably shouldn't insult the takeaway to vent his anger. It is his right to refuse, ask for a refund and complain, but swearing is definitely not. We should protect the rights and interests of our consumers through proper channels and should not cause verbal insults or personal attacks on others. It's not easy for everyone, it's not easy for customers, and it's not easy to take out little brother. So sometimes, the courier you ordered may be smashed on the way, or it will collapse after waiting for a long time to take out. Bad reviews are at your fingertips. Do you want to continue?
What I want to say is: you can make bad reviews, but don't worry yet.
Before, a takeaway brother of Meituan broke the news: If the order exceeds 30 minutes, not only will it not be paid, but 20 yuan will also be detained. At this time, if users point out a bad review, they will generally be fined 200 yuan.
The younger brother also said that he once fell and broke his head when delivering the takeaway, but the first reaction when he got up from the ground was to see if the soup in the takeaway was spilled.
It's not easy to express the takeaway brother, but the current Internet public opinion is easy to be one-sided.
Especially after the long article "A Peking University graduate decided to send a takeaway" broke out, the takeaway brother once became a "vulnerable group" that should be taken care of.
Delivery is similar to express delivery
During the Spring Festival, JD.COM. COM logistics generally promises to arrive the next day, but once it arrives the next day, it will be delayed.
I called the construction site, and the other party said that there were not enough people and they all went home. Please forgive me.
Because I was in a hurry, I decided to go to the delivery point myself. I saw the goods really piling up. It took me half an hour to pull my own express from the "mountain" with the staff.
Although it was not delivered in time, there were no complaints or bad reviews. My little brother really works hard.
Busy at work, I ordered a takeaway at noon.
At the end of the delivery, the takeaway brother sent a text message saying that he had left the takeaway in the lobby on the first floor and asked me to pick it up myself.
Big brother! Our company is in 1 1 building! When I saw the news, I immediately played it back and asked him to bring it up.
He agreed, delivered the takeaway, and turned away without saying a word.
I thought there were too many orders in a hurry, but when I opened the takeaway, I found that there was not a drop of soup left, but the insulation effect of the plastic bag was really good.
That time, I thought about it and gave a bad review.
The premise of deciding whether to make a bad review is empathy.
Some things are really objective reasons:
There is a shortage of people in the Spring Festival, so people can't insist on sending them.
In extreme weather, life is more important than the list. If you ensure safety in the future, do less bad reviews and be more considerate of each other, it can be regarded as "giving someone a rose and leaving a lingering fragrance in your hand" ...
On the basis of objective conditions, if you do your best, you may not need to complain or have bad reviews.
At this time, it is good for people and themselves to be tolerant.
Of course, if there is a mistake but it is deliberately covered up, it seems to lack sincerity. At this time, remember to solve it in a rational way and safeguard your rights and interests in a proper way.
Like this friend, he is more rational, chooses to protect his rights and interests, and writes humorously!