star classification conditions

6.2 Two-star

6.2.1 The layout of the hotel is basically reasonable, which is convenient for the normal activities of the guests in the hotel.

6.2.2 the graphic symbols of public information conform to the provisions of GB/T11111.1 and GB/T11111.2.

6.2.3 There are heating and refrigeration equipment suitable for the local climate, and all areas are well ventilated.

6.2.4 the facilities and equipment shall be well maintained to be neat, hygienic and effective.

6.2.5 all kinds of instructions and service words should be expressed in both Chinese and English at least.

6.2.6 be able to provide services in English.

6.2.7 Front Office

A. There is a front office and general service desk suitable for the hotel scale and star rating;

B. The main service desk is located in a prominent position in the front hall, decorated, well lit and marked in Chinese and English; Front desk receptionist provides reception, inquiry, checkout and message service in Mandarin 24 hours a day;

C. provide fax service;

D. The main service desk provides promotional materials for hotel services, room price lists, introductions of local tourist attractions (spots), tourist traffic maps, newspapers and periodicals, and timetables of major means of transportation;

e. having a luggage cart and providing luggage access service;

F. provide small luggage storage service;

g. there are managers on duty 24 hours a day;

H. set up a rest place for guests.

6.2.8 guest rooms

a. There are at least 21 rooms (sets) available for rent;

B. The door lock is a concealed lock with anti-theft device, and an emergency evacuation map and related instructions are posted in a prominent position;

C. It is well decorated with upholstered beds, tables, chairs, bedside tables and other supporting furniture, with good lighting;

D. At least 75% of the guest rooms have toilets, which are equipped with pumping buckets, basins, showers or bathtubs (with shower curtains). There are separate public toilets for men and women and separate public bathrooms for men and women for guests' use, equipped with shower curtains, on the floors without toilets in the guest rooms. Take effective anti-skid measures to supply cold water 24 hours a day and hot water 18 hours a day.

e. adequate lighting and shading curtains;

F. There is a convenient telephone, and you can dial or use the prepaid telecommunication card to make international and domestic long-distance calls, with instructions;

g. There is a color TV with clear picture quality;

H. having noise prevention and sound insulation measures;

i. Hotel service guide, price list and instructions for guests are available;

J. There are at least two kinds of power sockets;

K. guest rooms and bathrooms should be cleaned up once a day, and sheets, sheets and pillowcases should be replaced every day or at the request of guests;

L. provide laundry service;

m. provide hot and cold drinking water 24 hours a day.

6.2.9 Catering

a. A dining area with sufficient lighting, tables, chairs, tableware and lamps;

B. be able to provide breakfast service;

C. provide room service upon request of guests;

D. Keep the catering area and utensils clean, tidy and sanitary;

6.2.11 public * * * area

a. Provide the return line or parking lot;

there are passenger elevators in buildings above B.4 floors (including 4 floors);

C. There is a public telephone and a local telephone book;

D. There are separate toilets for men and women;

e. selling stamps, sending letters and selling daily necessities;

F. emergency lighting is available.

g. The corridor wall is clean and decorated, with sufficient light for 24 hours and no obstacles. Emergency exits and other signs are clear and the location is reasonable.

6.3 three-star hotel

6.3.1 Hotel has a reasonable layout, which is convenient for guests to move in the hotel.

6.3.2 the indication signs are clear, and the graphic symbols of public information conform to GB/T11111.1 and GB/T11111.2.

6.3.3 There are air-conditioning facilities, and all areas are well ventilated with appropriate temperature and humidity.

6.3.4 having a computer management system suitable for the star level.

6.3.5 the facilities and equipment are well maintained and used safely, so as to be neat, hygienic and effective.

6.3.6 each management system is sound, which is consistent with the hotel scale and star rating.

6.3.7 all kinds of instructions and service words shall be expressed in both Chinese and English at least.

6.3.8 Each guest service area can provide services in Mandarin and English.

6.3.9 Front Office

A. There is a front office suitable for reception capacity. The interior decoration is beautiful and chic. There is a general service desk suitable for the scale and star rating of the hotel;

B. There are signs in Chinese and English in each section of the main service desk, and the receptionist provides reception, inquiry, checkout and message service 24 hours a day;

C. provide one-time general bill settlement service (except commodities);

D. provide credit card settlement service;

e. provide promotional materials for hotel service items, room price list, local tourist traffic map, introduction of local tourist attractions, timetable of main means of transportation, and newspapers and periodicals suitable for hotel guests;

f. 24-hour room reservation

G. There is a safe for valuables opened by both the hotel and the guests. Safe location is safe and hidden, which can protect the privacy of guests;

h, a doorman shall be set up to receive the staff and greet the guests in 16 hours;

i. Set up full-time baggage handlers and special baggage carts to provide baggage service for guests in 18 hours. There is a small luggage storage place;

J. There are managers on duty 24 hours a day;

K. set up a lobby manager to serve on the job for 18 hours;

L. set up a rest place for guests in the non-business area;

m. provide valet booking and taxi service;

n. There are ramps for people with disabilities in the foyer and main public areas, and wheelchairs are provided to provide necessary services for people with disabilities.

6.3.11 rooms

a. There are at least 31 rooms (sets) available for rent;

B. There are door mirrors and anti-theft devices, and emergency evacuation maps and related instructions are posted in prominent positions;

C. Well-decorated and beautiful, with upholstered bed, dressing table or writing desk, wardrobe and clothes rack, chair or simple sofa, bedside table, bedside lamp and luggage rack and other supporting furniture. Indoor carpeting, wooden floors or other high-grade materials. Indoor area lighting is used and the illumination of the target object is good;

D. There is a toilet, which is equipped with a pumping bucket, a dressing table (equipped with a basin, a toilet mirror and necessary toiletries), a bathtub or a shower room. The bathtub is equipped with shower curtain and shower head (there is a separate shower room without shower head). Take effective anti-skid measures. The floor, wall and ceiling are decorated with advanced building materials, with soft colors and good illumination of the target. There is a good exhaust system or ventilator, and the temperature and humidity are suitable for the guest room. There are 111/221V uninterruptible power outlets. 24-hour supply of cold and hot water;

e. There is a convenient telephone, which can directly dial or use prepaid telecommunication card to make international and domestic long-distance calls, and the instructions are provided;

F. Internet access service can be provided, with instructions for use;

g. There is a color TV. There are no fewer than 16 broadcast channels, with clear pictures and sound quality, and channel instructions. The broadcast content shall comply with the regulations of China municipal government;

H. having effective noise prevention and sound insulation measures;

i. There are at least two specifications of power sockets, and socket converters are provided;

J. There are shading curtains;

K. there is a single room;

L. Have a suite;

m. There are stationery suitable for this star. There are service guides, price lists, accommodation instructions, introduction of local tourist attractions and tourist traffic maps. Provide corresponding newspapers and periodicals at the request of guests;

n. guest rooms and bathrooms shall be completely tidied up 1 times a day, and sheets, sheets and pillowcases shall be replaced daily or at the request of guests, and guest supplies and consumables shall be fully supplemented;

O. provide turndown service and place good night greeting cards;

p. Cotton fabrics for bed (bed sheets, pillow cores, pillowcases, quilts and sheets, etc.) and knitted articles for bathroom (bathrobes, bath towels, towels, etc.) are made of good materials, exquisite workmanship, soft and comfortable;

Q. Provide hot and cold drinking water for 24 hours, and provide tea or coffee for free;

71% of the rooms in R. have mini-refrigerators, which provide a proper amount of wine and drinks, and are equipped with drinking utensils and price lists;

S. When guests receive guests in the room, they can provide extra chairs and tea service upon request;

T. provide message and wake-up service;

u. provide clothes wet washing, dry cleaning and ironing services;

v. There is a food delivery menu and a drink list, which provides food delivery service for 18 hours, and there is a food delivery board that can be hung outside the door;

W. Provide shoeshine service.

6.3.11 Restaurant and Bar Room

A. There is a restaurant that provides breakfast, lunch and dinner services;

B. There is a banquet room or a small banquet hall, which can provide banquet service;

C. There are bars or tea rooms or other places where guests can have a rest and exchange and provide drinks service;

D. Tableware is undamaged, sanitary and clean;

e. the menu and drink list are beautiful and tidy, and the dish delivery rate is not less than 91%.

6.3.12 Kitchen

A. The location is reasonable, close to the dining room;

B. The wall is covered with ceramic tiles, and the ground is covered with anti-slip materials, with geosynclines and suspended ceilings;

C. The cold dish room and pastry room are separated independently, and there are sufficient air-conditioning equipment. The temperature of the cold dish room meets the food hygiene standards, and there are air disinfection facilities inside;

D. The roughing room is isolated from other operating rooms, and the temperature of each operating room is appropriate;

e. Necessary cold storage and freezing facilities;

F. The location of the dishwashing room is reasonable;

g. there are special facilities for placing temporary garbage and keep them closed;

H. There is a spring door between the kitchen and the dining room, which has the functions of sound insulation, heat insulation and odor isolation, and is separated in and out and automatically closed;

i. Take effective measures to kill mosquitoes, cockroaches and other pests.

6.3.13 conference recreation facilities: there are conference recreation facilities and equipment, and corresponding services are provided.

6.3.14 Public * * * area

a. Provide the return line or parking lot;

there are enough passenger elevators in buildings above p>b.4 floors (including 4 floors);

C. There is a public telephone and a local telephone book;

D. There are separate and separated public toilets for men and women;

e. There are small shops selling daily necessities, souvenirs, handicrafts and other commodities;

F. Selling stamps, sending letters, handling fax, photocopying, typing, international long-distance calls and other services;

g. provide computer rental service.

H. having emergency power supply facilities and emergency lighting facilities;

i. The floor of the corridor is covered with carpets or other high-grade materials, and the walls are clean and decorated, with sufficient light for 24 hours and no obstacles. Emergency exits shall be clearly marked and reasonably located.

6.3.15 There should be at least 11 items in the selected items.

6.4 Four-star hotel

6.4.1 The layout and function division are reasonable, and the facilities are convenient and safe to use.

6.4.2 interior and exterior decoration adopts high-grade materials, exquisite workmanship and outstanding style.

6.4.3 the indication signs are clear and practical, and the graphic symbols of public information conform to GB/T11111.1 and GB/T11111.2.

6.4.4 There is central air conditioning (except villa resort hotel), and all areas are well ventilated.

6.4.5 having a computer management system suitable for the star level.

6.4.6 There is a public audio relay system; The background music is suitable in tune and volume, and the sound quality is good.

6.4.7 the facilities and equipment shall be well maintained, free from noise, clean, hygienic and effective.

6.4.8 each management system is sound, consistent with the hotel scale and star rating.

6.4.9 all kinds of instructions and service words shall be expressed in both Chinese and English at least.

6.4.11 can provide services in Mandarin and English, and can provide services in a second foreign language if necessary.

6.4.11 Front Hall

A. The area is spacious and suitable for reception capacity;

B. The atmosphere is luxurious, the style is unique, the decoration is elegant, the colors are coordinated, and the light is sufficient;

C. There is a general service desk suitable for the hotel scale and star rating;

D. Each section of the main service desk is marked in Chinese and English, and the receptionist provides reception, inquiry and checkout services 24 hours a day;

e. provide message service;

F. provide one-time general bill settlement service (except commodities);

g. provide credit card settlement service;

foreign currency exchange service is provided in h.18 hours;

i. Provide promotional materials for hotel service items, room price list, local traffic map in Chinese and English, introduction of local and major tourist attractions in China, timetable of major means of transportation and corresponding newspapers and periodicals;

J. accepts room reservations 24 hours a day;

K. There is a safe for valuables opened by the hotel and guests at the same time. Safe location is safe and hidden, which can protect the privacy of guests;

L. A doorman shall be set up to meet the staff and greet the guests in 18 hours;

m. set up full-time baggage handlers, have special baggage carts and provide baggage service 24 hours a day. There is a small luggage storage place;

n. there are managers on duty 24 hours a day;

O. Set up a lobby manager to serve on the job for 18 hours;

p. set up a rest place for guests in the non-business area;

Q. Provide valet booking and taxi service;

R. There are ramps for people with disabilities in the foyer and main public areas, equipped with wheelchairs, toilets or toilet seats for people with disabilities, which can provide necessary services for people with disabilities.

6.4.12 guest rooms

a. There are at least 41 rooms (sets) available for rent;

B. the area of 71% guest rooms (excluding toilets) shall not be less than 21 square meters;

C. Luxuriously decorated, with high-grade upholstered beds, writing desks, wardrobes and hangers, coffee tables, chairs or sofas, bedside tables, bedside lamps, table lamps, floor lamps, full-length mirrors, luggage racks and other high-grade supporting furniture. The interior is covered with high-grade carpets, or high-quality wooden floors or other high-grade floor materials. Adopt regional lighting and the illumination of the target object is good;

D. The guest room door can be closed automatically, with door speculum, doorbell and anti-theft device. Post an emergency evacuation map and related instructions in a prominent position;

e. there is a bathroom, which is equipped with a high-grade pumping bucket, a dressing table (equipped with a basin, a toilet mirror and necessary toiletries), a bathtub with a shower head (shower head is not required if there is a separate shower room) and a shower curtain. The faucet is clearly marked with cold and hot. Take effective anti-skid measures. The floor, wall and ceiling are decorated with high-grade building materials, with elegant and soft colors, zoning lighting and good illumination of the destination.