Dear leaders and colleagues
Hello!
time flies, time flies. In a blink of an eye, I have been the manager of the food and beverage department for two new years. During this time, I regard the hotel as my home and do my best, no matter the big or small things. Because I must do everything well, so that I can live up to the trust of my leaders. In 2114, the Food and Beverage Department successfully received all the tasks. This is inseparable from the concerted efforts of employees and the strong cooperation of various departments. So the strength of the team is infinite. We carefully take stock of the fruits of the bumper harvest and look up at the trees full of silver flowers in the coming year. Everyone's face should be hung with a secretary's hodgepodge net to smile with relief.
seek development through difficulties and profit through stability.
(1) As the saying goes: iron camp cards, flowing soldiers. As a food and beverage department, the turnover of employees is particularly fast, which increases the management difficulty of the food and beverage department. Therefore, when new and old employees alternate, I draw up a new training plan, conduct targeted training, serve them personally, teach them by example, and test their service awareness and flexibility with strict standardized service procedures, so that employees can consciously increase organizational discipline and collective honor, and strengthen their sense of mission and ownership. So that that work of the restaurant can run normally.
(2) When the catering industry is depressed and business is difficult to do, I update dishes and adjust prices through market research and business analysis, and contact the conference wedding banquet through various channels, thus bringing better benefits to the hotel.
2. Hard work, perseverance, and the reputation of the hotel.
During the Golden Week of November, the Food and Beverage Department not only received a wedding banquet in the Guangbo Hall of the Peony Garden, but also received a meeting with more than 411 people in the sports hotel at the same time. The difficulty of the task made everyone in the food and beverage department sweat. With the great cooperation of all departments in the hotel, especially the sales department, we twisted into a rope and worked overtime. Finally, the hard work paid off. At the same time, we successfully prepared a meeting for more than 411 people to deliver food. Among them, the hotel staff are United, and the arduous task is solved in our hands. It also gives customers a new understanding of our hotel.
during the reception of the wedding banquet, it is very hard for the waiter to adjust the tables and chairs between floors. We have such a group of employees who put the overall situation first and ignore their personal hard work, which is our greatest wealth. At this point, I think of the corporate culture of marriott Hotel, a subsidiary of Marriott Group, which ranks third in the world: "Take care of your employees, and they will take care of your customers". At the same time, they also emphasize retaining talents. Talent is the pillar of the enterprise, which is reflected by our leaders as soon as they take over the museum. I also respect this principle.
Third, do a good job in management, strengthen coordination and improve comprehensive reception capacity.
(1) In this year, Yang Jingli and I improved the meeting system of the Food and Beverage Department, including year-end summary, quarterly summary, daily waiter evaluation meeting, daily review meeting, weekly regular meeting and health inspection report meeting before class. Due to the improvement of the system and the improvement of the meeting quality, the instructions of the superiors were also implemented and executed in time.
(2) Strengthen the coordination relationship. There are many waiters in the catering department with different temperaments, so it is necessary to coordinate the relationship between them, emphasize cooperation, and explain that the foreman must repeatedly emphasize the importance of cooperation at the weekly meeting. If there is a mistake, they must not pass the buck to each other, dare to admit the mistake and help each other correct it. Often care about each other and discover each other's advantages. Facts have proved that this practice is correct.
(3) Improve the comprehensive reception capacity. The food and beverage department not only receives normal individual meals around the table, but also receives large-scale conference buffet meals, box lunch wedding banquets and birthday banquets. Make the guests happy and come back satisfied. And change the menu in time according to taste, so that customers can eat more comfortably.
looking forward to 2114, I am full of confidence.
as the manager of the catering department, I will make persistent efforts to train every waiter strictly, so that every waiter can be independent and let them understand that "the day is going to be a big responsibility for Sri Lankan people, so we must first work hard for their minds and bones". At the same time, let them understand that "a smile is the best weapon". Strive to welcome the Olympic Games with a brand-new service concept and service lineup.
I wish all leaders and colleagues a new atmosphere and a new fortune in the New Year.