Property service satisfaction can be improved by improving the overall management level and management efficiency, establishing a communication platform with the owners, and responding to the owners' needs in time. The specific improvement scheme is as follows:

1. Establish and improve the internal control system

Through online digital management systems, such as the new Windows smart property management platform, the internal management process is standardized, and integrated information management is realized. On the one hand, it can optimize the internal business flow process and improve the work efficiency of front-line business personnel, on the other hand, it can let management know more clearly about the operation of property enterprises and make scientific decisions.

2. Establish an online owner service platform

Through online app/ WeChat official account/applet, the owner can submit an application for repair online, inquire about payment status, make an appointment for property services, etc., and the property can also respond to the owner's needs in the first time through the new window property management platform, thus improving the owner's satisfaction and happiness.

3. butler service

through the new window, butler can provide one-on-one service to the owners, handle business online for the owners, and provide convenience services such as express delivery and collection, so as to realize timely, professional and convenient property services and improve the satisfaction of the owners.

4. Smart IOT

The new window property management platform is connected with intelligent access control, intelligent ladder control, intelligent gate and intelligent security, which is convenient for the owners to travel and ensure their safety. For example, smart access control, the owner can open the door online by mobile phone or face recognition, and can also generate a QR code for guests to realize smart travel.

5. Neighborhood communities

Publish community announcements and news online, including community activities, maintenance of public facilities and other information, so as to facilitate residents to understand community dynamics; Establish a community interactive platform to facilitate communication and interaction among residents, including community forums and online questions and answers.

6. Establish and improve the process system of patrol inspection, cleaning and green protection

Through the new window property management platform, establish a complete patrol inspection system, arrange personnel patrol inspection at regular and fixed points, better realize the construction and maintenance of greening and environmental protection facilities in the community, improve the environmental quality and comfort of the community, and increase the happiness and satisfaction of the owners.

through the above measures, the property management company can improve the overall service satisfaction, enhance the trust and support of the owners to the property management company, and lay a good foundation for the sustainable development of the property management company.

Ask for more solutions to improve satisfaction. Smart Property Hangzhou New Window.