Home complaint deduction point: there are many kinds of complaints from buyers. For example, slow delivery, spilled food and cold food. Deduction of meal delivery time: illegal meal delivery means that meals are not delivered to customers according to the scheduled time. For example, it is illegal for customers to make an appointment for delivery at 12: 00-12: 20, and it is illegal to advance and overtime.

At present, the city delivers 8% by itself, the platform delivers 19% by itself, and the store takes 5% by itself. However, there is a guarantee fee of 5.50. If the goods are delivered through the platform, even if the delivery cost is lower than 5.5, it will be calculated according to 5.5 yuan.

Main advantages:

Meituan take-out took the lead in piloting the "contactless delivery" service in Wuhan, and has been launched in Beijing, Guangzhou, Shenzhen and other cities one after another, and has now achieved national coverage.

The person in charge of Meituan takeaway said that "non-contact delivery" ensures the safety of users and riders in the process of taking meals by reducing face-to-face contact, and provides users and riders with further protection on the basis of requiring riders to complete masks and sterilized lunch boxes.