1 plan
"No plan does not operate", the plan is to operate the management of the work of the planning, large to the three to five years of medium- and long-term strategic plan, small to the annual, quarterly, Monthly plans, or company plans, departmental plans, personal plans and so on. These plans are to illustrate a problem: is to solve the scenic spot operation in a certain period of time need to do what? To what extent? By who to do? Scenic area of large and small matters should be implemented through the plan, there is no plan, scenic operations as a headless fly around, there is no chapter and verse. Therefore, the plan is to do a good job in the scenic operation and management of the premise.
2 with good money
Scenic area engaged in the operation and management of the personnel must be clear that the capital is the scenic area to consider the operation of the first link. Scenic area from the basic construction to the project investment, from the operation and management to the marketing and promotion of the need for funds to do support. How much money is needed to start a project or program? Which projects and programs to invest in themselves? What needs to be financed? How to realize the return of funds in the shortest possible time? How to ensure that the normal operation of the case to save money, in order to better use of funds.
Use of money is to ensure that the scenic spot in all stages of development have sufficient cash flow, to ensure that the early engineering and construction, the later operation and management and marketing can be carried out normally, not because of the capital chain breakage led to the scenic spot crash.
3 understand the product
The transformation of resources into products and services is the key function of the scenic area operation and management work. Therefore, the scenic spot operation personnel should be clear what you want to sell? To sell to whom? To be able to plan and predict the product. To know according to market conditions, the use of advanced development concepts, around the elements of tourism, market development, including "food, accommodation, travel" core elements of tourism, leisure and vacation line products of different functions, the development of the market facing the appropriate sales price, in function, price and competitors to differentiate to the market.
4 good people
People are the core of all management, all the work of the scenic area needs to be completed, so all the management will ultimately come down to the management of people, the scenic area operation and management is the same.
The management of people, one should rely on top-level design (including management system, organizational structure, division of responsibilities, performance appraisal, etc.), the system tells us what we can do, what we can not do, do not do well how to do; two rely on the corporate culture, the corporate culture reflects the style of work of the enterprise and the atmosphere, determines whether an enterprise is positive, unity or shirking responsibilities, a plate of scattered sand, the individual employees and the team Work style has a great impact on individual employees and teams; three rely on the leadership art of managers, different people, with different methods, according to the person to manage. Top-level design, corporate culture, the art of leadership in the management of the proportion of each enterprise, different stages are not the same, mature scenic area, the three according to 50%, 30%, 20% of the proportion of how to divide? In the small scenic area, the initial construction of the scenic area, perhaps the top management of the leadership of the art will play a larger role in the operation and management; in the large scenic area, the more standardized scenic area, perhaps the top design and corporate culture is to do a good job of scenic area operation and management of the fundamental.
5 do the right thing
The scenic spot is never a closed unit, in the process of operation and internal staff, neighboring villagers, local government, functional departments, news media, cooperative customers and even competitors have a variety of contacts and conflicts. Do the right thing is for these all kinds of individuals and units, in the face of all kinds of conflicts, scenic spot operation management personnel should be calm and objective attitude, seriously analyze these internal and external related groups of claims, find the crux of the problem, take or conservative or positive approach to deal with and solve the scenic spot operation of the various contradictions that arise, standing in the objective position, the conflict of contradictions for the cooperation of the **** win, do the right thing, for the scenic spot operation and management. Do the right thing, for the scenic area management to rationalize all aspects of the relationship.
6 security
Security is a scenic area operation and management must consider the issue, many companies play the slogan is "safety first or safety first". Security work is not done well, resulting in personal or property loss of tourists, the negative impact on the scenic area is great. On the one hand, the compensation problem will make the scenic spot suffered serious economic losses, so that a year or even years of business results ruined; on the one hand, due to safety accidents will lead to A-level scenic spot was removed from the license, or even shut down; on the one hand, it will create a very poor reputation to the community, resulting in a decline in passenger flow is obvious, and the business is becoming more and more dismal. Therefore, safety is the cornerstone of the scenic area operation, no safety can not operate, who said it is not?