The general manager's office generally has a general manager, several deputy general managers and "three subjects" (chief accountant, chief economist, chief engineer, etc.). ), and some enterprises also have assistants to the general manager, who together constitute the decision-making level of the enterprise and make decisions on major issues of the enterprise.
(2) Human Resources Department
The main responsibilities of the human resources department include: formulating various human resources management systems of enterprises, compiling human resources development and training plans, optimizing the structure and allocation of human resources, designing and implementing salary management schemes, and completing personnel recruitment, appointment, dismissal, deployment, assessment, rewards and punishments, training and dismissal.
(3) Administration Department
The main responsibilities of the Administration Department include: compiling and implementing plans and budgets for administrative management, corporate culture construction, brand management and information construction, establishing relevant rules and regulations, management standards and work norms, and completing daily administrative management, corporate culture and community culture construction, brand planning, logistics support, internal information management, information construction and external affairs liaison.
(4) Finance Department
The main responsibilities of the finance department include: adhering to principles, observing financial discipline and implementing financial rules and regulations; Prepare financial plans and do a good job in financial accounting, cost control, budget and final accounts management, financial analysis and financial management; Supervise and inspect the financial revenue and expenditure of various projects, supervise the safe operation of funds and assets, and increase revenue and reduce expenditure; Report the financial revenue and expenditure to the general manager's office regularly.
(5) Quality Management Department
The main responsibilities of the Quality Management Department include: operation and maintenance of enterprise quality management system, service quality supervision of various property projects, evaluation and supervision of customer satisfaction, management review, assistance in establishing quality management system for newly-built property projects, coordination of external quality audit, organization and coordination of internal service quality audit, customer service supervision and management, customer relationship management, customer complaint handling and customer satisfaction evaluation.
(6) Market Development Department
The main responsibilities of the market development department include: property management market investigation and research, property management market expansion, feasibility study and analysis of property projects, tender preparation, bid management, organization and coordination of early intervention management of newly acquired property projects, management and coordination of consultancy projects, etc.
(7) Management department
The main responsibilities of the management department include: formulating and decomposing the business plan and business objectives of enterprises, formulating the assessment system, indicators and standards of property projects, and organizing the target assessment of various property projects.
(8) Engineering Management Department
The main responsibilities of the Engineering Management Department include: engineering maintenance and operation guarantee, evaluation of qualified engineering maintenance subcontractors, bidding, budget and price evaluation and contract evaluation of various maintenance projects and engineering renovation projects, providing engineering technical support, engineering equipment operation and maintenance evaluation for various property projects, supporting the handover and acceptance of newly-taken properties and new projects in engineering management, and being responsible for or participating in the preparation of relevant engineering equipment management documents.
(9) Safety Management Department
The main responsibilities of the Safety Management Department include: supervising and controlling the safety management of various property projects, making overall arrangements for safety management guidance, making overall arrangements for safety inspection and safety management review, supporting and assisting the safety management of new projects, and being responsible for or participating in the preparation of relevant bidding safety management documents. Be responsible for the formulation and implementation of the company's safety management system and work plan, and supervise, guide, coordinate and assess the implementation of various projects; Complete safety inspection, safety complaint handling and regular fire safety inspection; Assist the project to investigate and deal with major safety accidents or emergencies.
(10) Environmental Management Department
The main responsibilities of the environmental management department include: responsible for cleaning and greening management, maintaining environmental sanitation, and supervising the cleaning and greening subcontractors of enterprises; Specifically responsible for guiding and supervising the daily maintenance of cleaning and greening of various projects; Responsible for the supervision, inspection and assessment of contractors; Responsible for formulating various management measures for environmental sanitation protection, organizing the preparation and implementation of major and medium-sized repair plans for project cleaning and greening.
Question 2: What departments do property companies usually consist of: engineering department, cleaning department, security department, management department (or service center)?
Question 3: What departments are there in the property? Generally speaking, property companies are managed at different levels. The head office does not involve the actual business of specific property management, mainly administrative management. The management office (property center and branch) under the jurisdiction of the company is responsible for the specific property management of the project.
All levels of the head office
1, general manager's office
As the name implies, the office of the property manager and vice president.
2. Administration Department (Administrative Office)
Responsible for the company's administrative affairs, managing the company's official seal and license, dealing with the relationship between the company and departments at all levels, the company's management department for sending and receiving documents, and responsible for promulgating the company's various government decrees, rules and regulations. Responsible for signing various contracts in the name of the company.
3. Human Resources Department (Personnel Department)
Responsible for the company's human resources work, employee recruitment and dismissal, regular employee training, employee file management, employee assessment, promotion and level modulation, and the formulation of employee salary system.
4. Finance Department (Accounting Office)
Responsible for the company's financial management and payment of employees' salaries. Review all kinds of budget and final accounts reports.
5. Technology Department (Office of Chief Engineer)
Responsible for the public relations of engineering and technical issues, provide engineering and technical support for various property management offices, and conduct professional training and assessment for engineering and technical personnel. Cooperate with the property development department to receive and accept the project in the early stage.
6. Development Department (Project Development Office)
Responsible for external bidding, taking over new property projects, preparing the property management department in the early stage of new projects, and cooperating with developers to undertake projects.
7. General Affairs Department (Logistics Procurement Office)
Responsible for purchasing the company's shopping materials, cooperating with various property management offices to establish project logistics institutions, and undertaking the renovation of canteens, dormitories and pre-property office buildings in the property management offices. Responsible for distributing work clothes, employee cards and other items.
8. Property management offices at all levels (property service centers and branches)
Organization setup of property management office
1, project office
2. Customer service department (reception desk, housekeeping department)
Handle daily customer and owner reception, maintenance services, complaints, return visits, fees and other matters, and handle the owner's check-in procedures at the beginning of new projects.
3. Toll Collection Office
Responsible for collecting various fees from the owner, issuing various bills, temporarily storing the collected cash and property, and turning them over to the company's financial department on a regular basis. Responsible for regular financial reconciliation with the company's financial department. Responsible for the financial management of the property management office.
4. Order Maintenance Department (Security Department)
Responsible for the order maintenance and fire control of property projects, responsible for the duty and management of central control and fire control. Responsible for the parking management of motor vehicles and non-motor vehicles, and responsible for the safety inspection around property projects.
5. Ministry of Cleaning and Greening
Responsible for the sanitation and cleaning work and garbage removal work in the public areas of property projects; Responsible for the greening management and holiday decoration management of property projects; Responsible for septic tank cleaning and sewage discharge of property projects.
6. Engineering Maintenance Department
Responsible for the maintenance of public facilities, elevators and daily maintenance of property facilities. If the elevator is outsourced, the engineering department is responsible for contacting the outsourcing unit.
7. Logistics Department
Responsible for staff accommodation, catering, etc.
Question 4: What are the main departments of the property management company? General manager's office: The general manager's office is the decision-making body of the property management company. The general manager is fully responsible for the company, arranges and coordinates the work of the deputy general manager and various departments, and makes decisions on major issues. The deputy general manager is the assistant of the general manager, who handles the duties under the leadership of the general manager and completes the tasks assigned by the general manager and the manager's office meeting. Office: The office is a comprehensive office under the leadership of the general manager and also a comprehensive management department. Mainly responsible for the daily administrative affairs within the company, including drafting documents, organizing meetings, managing personnel, logistics, archives, training employees and receiving visitors. Finance Department: Under the leadership of the company manager, the finance department participates in enterprise management and does a good job in financial accounting. Financial personnel must supervise the safe and effective operation of the enterprise's funds and assets, be responsible for the collection of service fees, do a good job in tax declaration, and report the company's financial situation to the general manager frequently according to the relevant national financial management policies, regulations and enterprise rules and regulations. Management Department: The management department is responsible for environmental sanitation, environmental protection, greening, safety, fire control and vehicle management in the property management area according to the company's plans and arrangements. Service Department: The service department should set up various service outlets according to law, carry out agency business, supervise and inspect the service attitude and law-abiding situation of service outlets, and provide quality services to all kinds of users in the property management area to the maximum extent. Engineering Department: Engineering Department is the technical management department responsible for property maintenance and equipment operation. Its main function is to repair and maintain the houses and supporting equipment in the property management area, and organize managers to maintain and manage the houses and buildings and various supporting equipment in the property management area. Ministry of Supervision: The main function of the Ministry of Supervision is to inspect and urge all departments of the property management company to abide by the law, correct unhealthy practices in the industry, and handle complaints from owners, users and internal employees to all departments. Ministry of Industry: under the leadership of the general manager, do a good job in property registration management, keep the drawings and materials well, and provide relevant property information to all departments in time. Leasing Department: The responsibility of the leasing department is to expand the leasing business, improve the rental rate of the property and strive to improve the economic benefits.
Question 5: What are the main departments of the property management company? Mainly the security department; Responsible for monitoring, entrance and exit. Cleaning department; Responsible for cleaning and greening.
Engineering department; Responsible for water and electricity facilities.
Question 6: What are the positions of the property management company? What are the specific responsibilities? The job description of each service post of the property management company is as follows: 1. The job responsibilities of the property manager are 1. Be fully responsible for the comprehensive management of the properties under its jurisdiction, implement ISO9000 quality management system and ISO 14000 environmental management system, and complete the annual management objectives and economic indicators signed with the company. 2. Formulate the annual and monthly work plans of the Management Office and organize their implementation, and accept the guidance and supervision of the Head Office and superior departments in business. 3. Responsible for the implementation of inspection and supervision system. 4. Reasonably allocate personnel, coordinate the division of labor and cooperation of each post, take responsibility to people, and care about employees' lives at the same time to ensure that managers have a good mental outlook and a positive work attitude. 5. Be responsible for the examination and approval of property decoration under its jurisdiction, coordinate and handle violations and complaints, and implement safety and fire prevention work. 6. Coordinate the relationship between this department and water supply, power supply, industry and commerce, property management and other relevant departments to facilitate all work. 7. Seriously complete other duties of the management office and other tasks arranged or entrusted by the company. Second, the property manager assistant job responsibilities 1. Assist the manager to complete all the work of the management office. 2. Seriously complete all the work in charge. 3. Acting as the manager in the absence of the manager. 4. Have the right to put forward suggestions for rewarding and punishing subordinates to the manager. 5. According to the relevant regulations of the labor department and personnel department, make plans in the company, handle the recruitment and transfer of management staff according to procedures, and deal with the abuse of private recruitment in the department. 6. Have the right to handle customer complaints within the scope of their duties. 7. Have the right to deal with emergencies within the scope of work. 8. Have the right to arrange the work of subordinates by themselves. Three. Responsibilities of property management manager 1. Lead by example, mobilize the enthusiasm of employees, and complete all the work with good quality and quantity. 2. Check and supervise the ground cleaning of roads and green areas within the building red line. 3. Warmly receive business owners, handle customer complaints about services in a timely manner, and make records. 4. Conduct regular training and assessment for employees in this department, and constantly improve the professional level and service quality of employees. 5. Coordinate the relationship between this department and other departments, and rationally allocate human and material resources. 6. Responsible for the preparation of purchasing plan of cleaning products and the verification of purchased items, and control their rational use, and assist the warehouse manager in rational storage, use and custody. 7. Responsible for collecting the rent and property management fees of the business households. 8. Other temporary tasks assigned by superior leaders. Four. Responsibilities of property management clerk 1. Responsible for the department manager, preside over the overall work of the office, strictly implement the instructions of the manager, and have the right to inquire, check and supervise the implementation of the work of various departments. 2. Responsible for arranging the drafting and review of all kinds of manuscripts of the company, and have the right to inspect and supervise the implementation of post responsibility system at the operational level, find problems in time, put forward rectification opinions, and implement the reward and punishment system. 3. Strengthen contact and communication with various departments, avoid passing the buck on specific issues in the work, and have the right to coordinate the work operation and interpersonal relationships of various departments. 4. Strengthen business study, improve ability, promote the standardization, scientification and modernization of the work of various departments, and have the right to put forward opinions and suggestions on innovation and reform to the company leaders. 5. Abide by the principle of confidentiality, urge relevant departments and office staff to strengthen document management, strictly implement the meeting system, and enhance the concept of confidentiality. All decisions, resolutions, instructions, etc. Content that has not been formulated by the company has no right to spread. 6. From the economic point of view, examine and approve the procurement of office supplies of various departments. V. Responsibilities of the Property Administrator 1. Under the leadership of the manager of the property management department, specifically exercise the functions of management, supervision and coordination of services. 2 responsible for building cleaning, greening, public security, maintenance, reception, return visit and other services management. 3. Fully grasp the use process of building property public facilities and equipment. 4. Coordinate the manager to send documents related to property management. 5. Attend the regular meeting of the department chaired by the manager, summarize the work of the current month and make plans for next month. 6. Be responsible for finding unqualified service items in the operation, tracking and verifying them, and handling complaints from operators. 7. Collect valuable property information and make suggestions to promote the development of the company's property management. 8. Complete all tasks assigned by the manager. Duties of real estate business manager: to find real estate information for real estate developers in China ... >>
Question 7: What jobs do property companies have, including those starting at the grass-roots level? I'll make a list for you
General manager (legal person)
Project manager
Finance Department Customer Service Department Security Department Engineering Department Ding Cleaning Department Greening Department
Finance: manager or supervisor, subordinate to cashier and accountant (cashier and accountant are also the same person)
Customer service department (coordinator, reminder): manager, supervisor, customer service staff.
Security department: manager, supervisor, subordinate squad leader, team members, monitoring, firefighters and parking lot personnel.
Engineering department: minister, supervisor, monitor, maintenance personnel (water, electricity, etc. )
Cleaning department: supervisor and cleaning staff.
Greening: greener
I hope I can help you ~ ~ ~ ~
Question 8: What departments are there in a large residential property? There are manager's office, assistant manager's office, assistant, customer service department, engineering department, cleaning department and order maintenance department.
Question 9: What positions does a property company have: property manager (property manager's employment certificate), accountant (accounting certificate is the best), engineer (engineer certificate), plumber (with certificate), security guard, cleaning and customer service personnel. The above personnel are essential.
Question 10: which departments do property management companies deal with? After the property company took over the residential project, it actually assumed some functions, so it can be said that the residential area is a small society.
1. Department in charge: Municipal Housing Authority and Property Office. District housing authority and district property office.
2. Public security: public security sub-bureau, police station (registered permanent residence), fire squadron and fire station.
3. Comprehensive management: districts, offices and communities, including family planning, population census and environmental investigation. They will find a property management company to do all the work of the street office.
4.* * * Relevant departments include other social departments: industrial and commercial bureau, tax bureau, water supply company, power company, gas company, heating company, environmental sanitation bureau, municipal company, etc.