(1) dress code. When going to work, work uniforms should be worn according to regulations. Both male and female employees should be dignified and generous, and it is forbidden to wear strange clothes and dress up. (2) the language is appropriate. Humble language, friendly tone, concise words, and appropriate use of language according to different audiences. Use Putonghua for domestic guests and foreign languages for foreign guests, and try to understand dialects. (3) Courtesy welcome. Welcome guests when they arrive, answer their questions and say goodbye when they leave. When welcoming guests or communicating with them, smile, be sincere and polite, and use honorifics and gestures appropriately. (4) the host is at your convenience. Try to meet the requirements of guests who need special care, especially those with different religious beliefs and national habits. Receive guests' reservations in an active, enthusiastic and orderly manner. When going through the check-in and dining procedures, fill them in accurately and carefully to meet the requirements of the guests. Knock on the door before providing services such as cleaning the room, and you can enter only after obtaining the consent of the guests. If "Do not disturb" is displayed at the door of the room, you are not allowed to enter at will. (5) Respect privacy. Can't reveal any information of the guests; Do not tamper with or rummage through the guest's belongings; Do not use the telephone, elevator, toilet and other facilities exclusively for guests without permission. In the face of guests' complaints, we should be sincere, help guests solve problems enthusiastically according to regulations, and avoid impatience, argument, neglect and shirking responsibility. If you can't complete the service for some reason, you should patiently explain and apologize to the guests. In case of fire, elevator accident, sudden illness or injury of guests, terrorist explosion and other emergency accidents, you should be calm and deal with them in a timely and local manner according to the emergency plan. The forgotten items picked up by the guests should be returned to the guests or turned over in time, and they should not be kept privately or used by the guests. 2. What are the etiquette requirements for restaurant service? (1) Pay attention to personal hygiene. Dress neatly and without contamination, and keep your head, hands and other parts clean. When providing services to customers, behave appropriately and naturally. (2) Familiar with dishes and drinks. When customers don't know much about dishes and drinks, they should give detailed explanations in time and give reasonable suggestions for ordering food appropriately, and they should not ask questions without knowing them. (3) Respect the choice of guests. When customers order, they don't repeatedly recommend dishes, drinks, etc. that customers don't order. Respect customers' religious and ethnic habits, and take the initiative to ask customers who come to eat for the first time if they have any taboos or other dining habits. (4) Warm and meticulous service. When receiving a guest's order, carefully record the number of visitors and the meal time, and ask if you need a smoking area or a seat with a good view; When guests enter the restaurant, take the guests to their seats enthusiastically and actively; When providing services to customers, we should follow the principles of female guests first, male guests first, guests first, masters first, elders first, children first, adults first, etc. When the guests leave, remind the customers not to forget their belongings, and thank them. Welcome to visit again. Don't pick your nose, ears, take off your shoes, change clothes in front of guests, and don't give directions or pull familiar guests. When customers order, they can introduce and recommend the special food of this restaurant appropriately. When the dishes ordered by the guests are enough, they should take the initiative to remind them to avoid deliberately inducing customers to order too much and causing waste.