When the manager is on vacation, you have to act as the manager.
The details of the work, you will understand the responsibilities of the store manager.
Manager's duties
I. Management procedures
Gome's management procedures:
Operation flow: information transfer procedure (purchasing department-sales department-ordering procedure-receiving procedure (return procedure-inspection procedure-payment settlement procedure).
Other management procedures: household appliances procedures, service center procedures, cashier procedures, safety procedures, engineering procedures, financial procedures, etc. 、
Audit work inspection
Check the implementation of the store plan.
The power of auditors; Auditors are controlled by the head office and check the implementation of procedures in each store.
Have no right to command and manage.
The auditor's inspection content: spot check the work of the store and the implementation of various procedures.
Audit report: After regular inspection, one copy of the audit report shall be submitted to the headquarters and the other to the store manager.
Manager's audit summary: after receiving the audit report, hold a meeting of the whole store to summarize the problems existing in the work and make rectification.
asset management
Equipment management and maintenance
The store manager is responsible for the asset management and investment of the whole store.
Engineering tasks; Maintain the equipment regularly to serve all departments.
Investment planning: new equipment investment and old equipment maintenance funds.
Layout of three stores
Shop layout planning: shop layout design, primary and secondary channels, shopping positioning, etc.
Store environment, decoration: store shopping environment, health management, in-store signboard, POP management.
asset management
Daily, weekly and monthly in-store meetings
Daily shop meeting: summarize yesterday's turnover, problems in operation,
Department coordination, customer complaints,
Weekly meeting: summarize last week's turnover and business problems and solve them in time.
Arrange the work for next week
Monthly meeting: summarize inventory results and analyze performance.
merchandise control
Commodity order management, shortage management
Check the implementation of the ordering procedure, whether there is any shortage and the responsibilities of all parties concerned.
Out-of-stock goods with inventory of 0
Out-of-stock goods with non-zero inventory
Negative inventory item
There is no shortage of promotional items
Second, inventory management.
Warehouse regular inspection, inventory control
Items with inventory greater than 0 and no sales for more than 3 months.
Top 40 products with high inventory
3. Receiving management
Strictly abide by the receiving procedures.
Strictly control the inspection quality
4. Return management
Return inspection; Execute the return procedure, check the return documents regularly,
Five losses management
Waste control
Scrap program
Theft rate control
6. Commodity display management
Display by organization table: three principles of display by organization table.
Full frame
Correct display and quantity sense of promotional goods
Replenishment first in first out
It is forbidden to fill the shortage with other commodities.
The price tag is correct and corresponds to the goods one by one.
Seven market surveys
Investigate new products, fashion trends: new products, introduce seasonal goods, follow up.
Investigation of unsalable products: elimination and return of unsalable products.
Inspection of market adjustment: regularly check the market adjustment report, check and verify the market adjustment price and the decision after market adjustment.
Eight promotion management
Inspection of promotional products at ordinary times: selection of promotional products, promotional price, market adjustment, expenses and promotional shortage.
Analysis of promotional results: percentage of promotional products.
Shop promotion planning: event theme planning, promotion product selection, printing, delivery, shortage of promotion products, and analysis and summary of promotion results.
Nine information management
Daily sales report: supervision period, number of visitors and customer unit price.
Sales ranking: ranking of sales volume, sales volume and gross profit margin,
Supplier's settlement statement: the percentage of expenses to turnover.
Promotion analysis: analysis of the proportion of sales of promotional items in the store, promotional goods, promotional gross profit margin, change of customer unit price, and differences before and after promotional activities.
Inventory result analysis and income statement analysis: inventory, sales, actual gross profit margin, loss rate and expense rate analysis.