summary of the cake shop's work summary of Fan Wen's cake shop

This summer vacation, I continued to work in the direct bread store (85 degrees C) under Jinwei (Shanghai) Catering Management Co., Ltd. Thanks to the practical experience of last winter vacation, I joined the company's administrative work in this summer vacation. So I also learned more things that were difficult to learn in school. From my first time in the bread sales industry to becoming an old employee and joining the administrative work as an administrative assistant. I am proficient in the operation and operation of a store and a company step by step. Here, the following report is summarized.

First, practical purpose:

Exercise and sharpen yourself in the real society, and personally practice the theoretical knowledge and related skills and experience that you have learned in school and after school. Seriously learn some knowledge that you can't learn in school and social interpersonal communication. Prepare for better adaptation in the future. Challenge your own personality weakness, find your own shortcomings and correct them.

Second, practical requirements:

Know how to form and lead a team. Find and deal with some problems and contradictions in team management. Coordinate the internal interests of the team and solve the internal and external contradictions of the team.

III. Introduction to the Practice Unit: Jinwei (Shanghai) Catering Management Co., Ltd. (85 C)

At the beginning of its establishment, Taiwan Province Coffee, Bread and Cake Store hoped to spread all corners of the world with five-star products and affordable prices, and present exquisite and affordable goods with advanced raw materials and technology, so that everyone could enjoy five-star treatment and five-star feeling.

Founded in 2114, 85 Degrees C is a specialty store specializing in coffee cakes and cake baking, among which "Caesar's bread" is its signature. Now, 85 degrees C has built more than 341 stores in Taiwan Province from scratch, and the chain enterprise with annual operating income of more than 1.5 billion yuan has surpassed Starbucks with more than 211 stores in Taiwan Province.

85 degrees C has opened stores in Taiwan Province, Beijing, Shanghai, Tianjin, Hangzhou, Fuzhou, Nanjing, Suzhou, Changzhou, Ningbo, Wuxi, Yiwu, Shenzhen, the United States and Australia. .

IV. Practical content:

My job is to sort the bread on the shelves, make all kinds of drinks, prepare tea, register and so on as an ordinary employee from Monday to Friday. On Saturday and Sunday, as an administrative assistant, I made all kinds of spreadsheets and sent them to relevant departments, handled e-mail files, and worked.

5. Practical feelings:

The summer vacation in the past two months is long or short. Although the days of eating, drinking, playing and having fun at home are really attractive, I resolutely chose the road of social practice after the first three holidays. First, it is to cope with the summer homework assigned by the school; Secondly, with the first three practical learning experiences, I want to continue this interesting and rewarding practice, hoping to continue to master some skills and learn more experience, so that I can adapt to this complex and fast-paced society faster and better in the future. Therefore, I continued the practice of last winter vacation and came to Jinwei (Shanghai) Catering Management Co., Ltd. (85 degrees C) for practical study. Began a familiar and profound experience.

with my last practical experience, I am no longer a rookie. I am an old employee with half a year's work experience. I am familiar with the work arrangements in the store and understand the management and operation of the company. It is for this reason that the company familiarized me with the work of administrative assistant on weekends, so as to get to know the company better. Moreover, because of the increase in salary, I am full of work passion.

I've known for a long time that waitressing is a hard job, but people who haven't done this job will never realize the hardship, because it can't be expressed in words at all. As a waiter from Monday to Friday, I should not only serve all kinds of people with a smile, accept the supervision of the manager, but also do the seemingly simple and practical work at hand. Because they are old employees, they have more responsibilities and obligations to guide and help new employees who have just joined the company.

as before, my job is to put the freshly baked bread on the shelves, so don't underestimate this little work of placing goods. That's a lot to ask. Some of the bread must be put in a fixed position. For example, French cream roast, soft fragrant garlic, maple sugar cubes and French fragrant garlic strips must be placed on the second floor near the door window, and they must be salty and sweet alternately! Other bread needs to be placed from high to low and from top to bottom according to the price. If the bread is sold out, you need to remove the empty plate and replace it with other bread or put two different kinds of bread in one plate. There are many requirements, among which sweet and salty ones can't be put together. Those with powdered sugar and fluffy meat cannot be combined. At the same time, we should also pay attention to the ground hygiene, and clean up bread crumbs in time. Clean the bread cabinet when you hand over the shift, and so on.

as for cashier work, the requirements are the same as before. If you receive fake money, you must pay for it yourself if you receive the wrong money. Guests must say hello to the guests within 3 seconds of entering the door, and make clear to the guests the items and prices of the purchased items and the amount of change. During the period, it also requires suggested sales, promotion of new products, increase turnover and customer unit price. I have to do all the requirements well, because there will be "mystery customers" to conduct spot checks at any time.

There will be a transitional period when doing anything. During this transitional period, it must be very difficult, because I have never done these things and I am totally unaccustomed to this kind of life. I am very happy that I have passed this transitional period last holiday. I don't want to give up any more, and I know very well the purpose of my coming here this time. I am trying, learning and struggling.

on weekends, as an administrative assistant. I asked for all kinds of spreadsheets, and the complexity made me stunned. Complex table layout, complex data entry, complex formula calculation. All kinds of complications test me. The' spreadsheet' I came into contact with at school is very simple, but some of the data are simply not even involved in formula calculation. Fortunately, I took office automation in the Institute of Information Science and Technology last semester, and everything I learned in that class was applied to the table making in the store. I really achieved the purpose of putting theoretical knowledge into practice when I came to practice. In addition, I have to enter the company system to find relevant data according to the requirements of the form. This is the first time I really entered the background system of a big company, and it also amazed me at the human wisdom in the information age. Just need the network, you can complete the company's daily management, personnel management and company operations.

besides making all kinds of forms, I have to deal with email files. Because all levels of the company and stores are in contact and communication by mail. Many documents are also distributed by mail. What I want to do is to classify and deal with all kinds of emails. Reply to the emails I can reply to, and mark the emails to be sent to various departments according to their categories. At the same time, I have to call back some customers, employees, stores and factories. With the practical experience of working as an operator in the summer of my freshman year, I am not afraid to talk on the phone with strangers I have never met, and I also know some telephone skills and telephone etiquette. In this respect, I have done well, and I have not encountered any very difficult problems.

finally, what I want to do is the most important thing, which is most related to the interests of employees-when I am working. Working hours are employees' working hours, which are directly related to employees' wages. I am not only responsible for the working hours of ordinary employees, but also for the working hours of the masters of various departments and the working hours of the management team. That is, the working hours of all store employees. This responsibility is only important for me to handle it with great caution, because it is possible that someone else's attendance award may be lost or promotion may be blocked because of my momentary negligence. To this end, I deliberately studied and discussed with an old administrative assistant for a long time, and after several times under her supervision, I officially took over.

Slowly, I gradually got used to the life of ordinary employees and administrative assistants, went to work on time, and became familiar with various requirements and regulations. To finish your work seriously, there are many things that you should keep a clear head at all times, because these things are very inconspicuous. It is precisely because of this working mode of ordinary employees and administrative assistants that I can understand the hardships of ordinary employees and get familiar with the company's operation. I am very glad of my summer practice, because it has taught me a lot.

during this summer practice, through my unremitting efforts and running-in, I have improved in all aspects. After this period of training, I also have some abilities and methods to deal with various affairs, and I know more about office automation. At the same time, I can not only complete the tasks assigned to me every day, but also take the initiative to help others complete the tasks; Flexible response to customer requirements and chat with customers, and get along well with colleagues and leaders.

I realized the importance of cooperation more during this summer vacation. Although I only work in a small bakery, there is a division of work from the shelf to the cashier. Only in this way can the work efficiency of the whole store be greatly improved. Although I have seen many examples of teamwork in books before, this time I have deeply realized that "everyone gathers firewood and the flame is high" and "unity is strength". In the future study and work, we must keep this in mind, integrate ourselves into the collective, and join hands with everyone to become brilliant.

Thirdly, the experience of this summer practice has made my mind more mature. In the bakery, we have to face all kinds of guests every day and complete complicated forms. I'm still a little uncomfortable because I'm inexperienced, but persistence is victory. After all, practical activities and killing time at home are completely different concepts. We need to learn to endure, endure and persist. Social practice is really necessary. Only through social practice can we gain experience that books can't get. In this society, experience is indispensable.

Compared with previous college students, contemporary college students are relatively superior in study experience, living conditions and social environment, and have not received necessary frustration education. Therefore, their will is often weak and their ability to overcome difficulties is poor, and they often have higher requirements for society and lower requirements for themselves. College students' sense of responsibility has increasingly become a hot issue of social concern, and their sense of responsibility and honesty have become two new standards for adopting talents in many places. College students' participation in social practice is an important measure to promote college students' quality education, strengthen and improve young students' ideological and political work, and guide students' healthy growth and success. It is also an important way for students to contact, understand and serve the society and cultivate their innovative spirit, practical ability and hands-on operation ability. For contemporary college students, they should study professional knowledge hard and constantly improve their comprehensive quality and skills in using knowledge. There are only a few short years from the beginning of college life to entering the big circle of society. Who doesn't want to have a place in the future society? Therefore, it is believed that college students must devote themselves to various practical activities inside and outside the campus, which is helpful to exercise their quality and improve their ability. It can be seen that it is of irrefutable importance to the improvement of college students' comprehensive quality. It cannot be denied that students who have had part-time job experience look more mature and socially adaptable than other students. However, for students, social adaptability is only a measure. The main task during college is to build the structure of learning < P >, that is, the structure of knowledge and specialty. In order to work, it affects or even gives up the study of professional knowledge, and the result is not worth the candle. College students should actively participate in practice and combine practice with cognition. College students can understand the actual situation through investigation and study, and it is very meaningful to provide decision-making reference for government departments by combining what they have learned, which not only improves their ability but also serves the society, which is a win-win choice; Closely combine professional knowledge with social needs, and use expertise to serve and repay society. In addition, participating in various public welfare activities and cultivating their sense of social responsibility is also a form of social practice that runs through daily life. It is a long-term mechanism for carrying out social practice activities.

I really found that this month or so has played a great role in my promotion, which I can't learn or learn completely at school. Of course, I haven't studied for a long time, and I have to continue to study after that. I will work hard! I will complete the blueprint of my dream step by step.

six: summary of practice

1: the hard work of making money

I worked hard in the company almost every day. When I just had a holiday in July, the store was short of staff. Sometimes I have to go to work from eight in the morning to twenty-four in the evening. The hard work during the period is not difficult to draw. I face the same thing from Monday to Friday, which is really boring! How hard it is! On weekends, we have to face complicated forms, contact with suppliers and responsible working hours. At that time, I really understood that it was really not easy for my parents to work outside to earn money!

2. Interpersonal relationship

In this practice, one thing that touched me very much is interpersonal communication. Everyone knows that interpersonal communication in society is very complicated, but how complicated it is, I think it is hard to say clearly. Only after experience can we understand it. Only then can we have a deep feeling. Everyone comes together for work, and everyone has his own thoughts and personality. It takes a lot of skills to deal with them well. It depends on how you grasp it. What I want to say is that in communication, since we can't change something, we should learn to adapt to it. If it doesn't work, we should change the way to adapt to it. I have mastered a lot in this social practice, and the most important thing is that I have made great progress in dealing with people and how to deal with interpersonal relationships. At the same time, in this practice, I deeply realized that we must be diligent in our work, slowly ponder, and constantly learn and accumulate. When you encounter something you don't understand, you should try your best to solve it yourself. If you can't, you can consult others humbly. Those who have no self-study ability will be eliminated by enterprises and society sooner or later.

3. Management of managers

There are many administrators in the company, just like the leaders in our school and the class cadres in the class. If you want to be a good manager, you must have good management methods, and you must manage your employees, your subordinates and your classmates with artistic management methods! If you want them to obey your management, then you should use different management methods for each employee or each classmate, which means: when managing, it should be different from person to person!

4: Self-reliance

As the saying goes, "It's good to stay at home for a thousand days, but it's hard to go out for half a day!" That means: when you are at home, you have your own parents to take care of, care for and care for you! That must be a carefree life, but as long as you go out to work, no matter what difficulties you encounter, setbacks are solved by yourself. In these two months, I have learned to be self-reliant and self-reliant! Everything depends on yourself! Now, even if my parents are not with me, I can be independent!

5: Knowledge comes from practice

All knowledge comes from practice. Practice is the source of knowledge, which shows the necessity and importance of personal practice, but it does not exclude the necessity of learning indirect experience. The development of practice constantly promotes the development of human cognitive ability. With the continuous development of practice, new problems are constantly raised, which urges people to