2. Obey the work arrangement, do a good job of reception, and strictly obey the superior management.
3. Be familiar with all kinds of dishes, know their raw materials, cooking methods and tastes, and be familiar with the formulas and characteristics of all kinds of drinks in order to sell them to customers.
4. In accordance with the prescribed service procedures, provide customers with perfect services flexibly and actively, and help them solve problems at any time. (If it can't be solved, report to the superior leader)
5. The service should be natural and graceful, neither supercilious nor supercilious, with beautiful standing posture and civilized service.
6. Insist on smiling, meticulous, polite and patient at work, and never be influenced by personal emotions.
7. You must not escape from the complaints received from the guests, and you should appease the guests as soon as possible. If you can't solve it yourself, you should report to your superiors quickly.
8. It is forbidden to handle personal affairs, make and receive personal calls and receive visitors during work. If there are special circumstances, you should inform the shift foreman.
9. It is forbidden to go to work, chat together, talk loudly and do things unrelated to work.
10. Employees should respect their posts and love their jobs. Colleagues should help each other, show each other, be United and upward, and put the collective first.
1 1. Respect the customs and habits of the guests in the service work, and do not take advantage of the work to ask for items, cash, tips, etc.
12. Treat guests equally. Special guests, such as disabled guests, should take the initiative to help. No onlookers, jeers or private discussions are allowed.
13. Employees should master basic service skills, master the operation of ordering machines, check posts, know all the facilities and their usage in the restaurant as soon as possible, and constantly improve their service skills.
14. Take good care of all facilities and supporting items, and don't misappropriate them, let alone treat them as your own. It is forbidden to steal, eat, drink or use our drinks and food.