The work in Spring Festival travel rush in the service area should better meet the travel needs of the broad masses of people and ensure the smooth operation of the economy and society. The following is my summary of the work in Spring Festival travel rush in the service area. Welcome to read.

in order to do a good job in Spring Festival travel rush in 21XX and realize the goal of people-oriented harmonious Spring Festival travel rush, according to the situation and characteristics of Spring Festival travel rush in 211XX, the Spring Festival travel rush work in the whole region should make an overall plan according to the unified deployment requirements of the company and the region, effectively guarantee demand, strengthen safety supervision, optimize environmental order and improve service level. Based on the principle of early planning and early arrangement, all preparations for Spring Festival travel rush should be put in place before October 8, 21XX. All departments and franchisees in the service area should take the opportunity of in-depth study and practice of Scientific Outlook on Development to further improve the management organization, material support, strengthen safety and ensure service, further strengthen the responsibilities of all departments, and increase the unity and cooperation of all departments to ensure the smooth, orderly and safe work in Spring Festival travel rush in 21XX. Combined with the actual situation in our region, the implementation plan of Spring Festival travel rush Working Group in 21XX is formulated as follows:

1. Guiding ideology and objectives

In order to ensure that passengers "come comfortably, spend safely and walk safely", the guiding ideology of Spring Festival travel rush's work in 21XX is as follows: according to the principles of "safety first, orderly organization, people-oriented, excellent quality and high efficiency", Conscientiously implement the quality policy of "rice management, brand management, high-quality service and customer satisfaction", under the leadership of superior departments, closely rely on the unity and cooperation of various departments, correctly handle the relationship between safety and production, social benefits and economic benefits, and carefully organize people-oriented to ensure the safe, high-quality, orderly, fast and efficient completion of various tasks in Spring Festival travel rush.

The objectives of Spring Festival travel rush's work are as follows: First, serious security incidents, fire fighting and terrorist incidents will not occur; Second, there will be no major service quality complaints; The third is to do our best to prevent serious passenger detention.

Second, strengthen organizational leadership and clarify the division of responsibilities

Specific division of labor: Wan Jian is responsible for the overall organization and deployment of all work in the service area during Spring Festival travel rush; Cao Xiuqing is responsible for implementing the operation and safety production of convenience stores during Spring Festival travel rush; Luo Shiyun is responsible for the recruitment of temporary workers during Spring Festival travel rush, the arrangement of special documents in Spring Festival travel rush and the publicity and reporting work in Spring Festival travel rush; Cen Ziang is responsible for safety production and environmental sanitation in the service area during his stay in Spring Festival travel rush; Guan Fa-lin is responsible for the logistics of equipment, facilities and water and electricity supply during Spring Festival travel rush; Liao Huozhang is responsible for the operation, safety and health of the Food and Beverage Department during his stay in Spring Festival travel rush. Huang Huaduan is responsible for the implementation of the operation and safety production of gas stations during Spring Festival travel rush; Wu Zhenhong is responsible for the operation and safety production of the garage during Spring Festival travel rush; Qiu Chuanzhong is responsible for the operation, safety and health of water adding points during the period of landing in Spring Festival travel rush;

III. Implementation Steps of Spring Festival travel rush Work in Service Area

Implementation Steps of Spring Festival travel rush Work in Service Area

First-stage publicity and atmosphere rendering

Time: Month Day to Month Day, 21XX

1. Carry out the special topic of Spring Festival travel rush work and the mobilization meeting for all, and implement the active publicity and mobilization work of Spring Festival travel rush labor competition.

2. Complete the atmosphere layout of Spring Festival travel rush and Spring Festival in the service area, and create a festive, comfortable and pleasant place for business activities.

3. Each department shall formulate its own work plan according to the work plan of Spring Festival travel rush in the service area, and publicize the specific work plan of Spring Festival travel rush and mobilize employees in combination with the actual situation of this service area and this section.

4. Complete the layout of the publicity column of Spring Festival travel rush labor competition scheme and the bulletin board of labor competition activities.

5. The business department should carefully plan the supply of goods, ensure the goods are sufficient, and formulate practical emergency measures.

organization and implementation in the second stage

time: month day to month day, 21XX

1. According to the company's labor competition activity plan, carry out various inspections, rectification and implementation during Spring Festival travel rush.

2. The leading group of Spring Festival travel rush in the service area should earnestly perform the duties of organization, command, coordination and supervision, implement various work measures, ensure the smooth implementation of government decrees and ensure the realization of various work objectives in Spring Festival travel rush.

3. Strengthen communication and coordination with the higher authorities in Spring Festival travel rush, solve the difficulties and problems in the work of Spring Festival travel rush in our region in time, and keep abreast of the work trends of Spring Festival travel rush in our region.

4. The job responsibilities of the leading group of Spring Festival travel rush and the heads of various departments are defined, and the responsibility is contracted to all people, and the responsibility areas of individual people and posts are published in Spring Festival travel rush column in the form of charts, so as to ensure the implementation of service quality and safety production responsibility system at all levels, and form a monitoring system that pays attention to the first level and pays attention to the * * * management.

5. Strengthen the supervision and management of service quality to ensure that customer complaints are handled in time. Set up the complaint telephone number (121-22353812) and suggestion box stipulated by the company in a conspicuous position in the public place and business place, and strengthen the daily administrative duty inspection, ensure the service quality in multiple directions and channels, and establish a good image of the company.

6. Strengthen the management of food safety and business order. Restaurants are forbidden to sell rotten food, kitchens strictly implement food hygiene standards to store raw and cooked food separately, and convenience stores strictly prohibit the sale of "three noes" products and expired goods.

7. For new year's goods and seasonal goods with local characteristics, a "new year's goods counter" area is set up, and the sales promotion is carried out in a prominent position in the service area, so as to realize a wide range of business.

8. communicate and negotiate with the region, actively introduce well-known brand merchants, and temporarily join in the service area for product promotion and bundled promotion activities.

9. overhaul the operation of production and operation equipment and infrastructure, such as power supply and distribution system, water supply equipment, sewage treatment equipment, monitoring, broadcasting, network equipment, fire fighting system, field lighting system, facilities in public toilets, signs and signs.

11. Make more than three comprehensive inspections on the overall environmental sanitation of the service area, notify unqualified parts and departments, issue rectification notices, and the relevant person in charge will follow up the rectification results.

11, learn from the experience of Spring Festival travel rush's low-temperature rain, snow and freezing disasters, and establish a linkage mechanism between the traffic police, the owners and local government departments, as well as a linkage mechanism between the transportation departments and the local government's emergency response mechanism for stranded passengers, so as to effectively deal with the occurrence of various emergencies during Spring Festival travel rush.

the third stage summary and appraisal

time: from February 11 to February 16, 211XX, self-examination, self-correction and self-evaluation were made on the preliminary work of Spring Festival travel rush, which started on February 11 and was gradually implemented and improved according to the requirements of Spring Festival travel rush's work plan and competition contents. It is scheduled that each department will conduct self-examination and self-evaluation according to the terms from February 3rd to 4th, and make a serious summary. From February 5th to 6th, the leading group of Spring Festival travel rush work in the service area will make a comprehensive score summary, and it is planned to hold a summary, appraisal and commendation meeting of Spring Festival travel rush labor competition on February 8th.

Fourth, do a good job in mobilizing Spring Festival travel rush and scientifically arrange human resources

Do a good job in mobilizing Spring Festival travel rush. In 2115, Spring Festival travel rush will last for 41 days from February to February. Among them, 15 days before the festival and 25 days after the festival. Before the festival is from October 8th to October 22nd, and after the festival is from October 23rd to February 6th. From the time point of view, although there is still more than one month before Spring Festival travel rush in 2115, the passengers who are going to return home for the New Year have entered a state of "imminent war" at this moment. According to relevant statistics, Spring Festival travel rush in 2115 is 11 days ahead of Spring Festival travel rush in 2114, and the passenger flow is still composed of students, migrant workers, tourists and visiting relatives. In view of the above situation, the reasonable allocation of human resources during Spring Festival travel rush is a powerful guarantee for the safe and orderly production in the service area.

On the one hand, we should do a good job in the ideological work of employees in the service area, reduce the turnover rate of employees during Spring Festival travel rush as much as possible, and ensure that there is enough labor force; Let all employees be fully prepared ideologically and resolutely fight a hard and complicated battle during Spring Festival travel rush; Strengthen employee safety education.

on the second hand, all service area managers are required to carry out work on site, and pay attention to the deployment of all service area employees, especially the personnel arrangement of key departments during peak hours.

thirdly, according to previous years' experience, we should do a good job in recruiting temporary workers in advance, and provide them with necessary safety education and pre-job training, so as to fill positions such as restaurants, convenience stores, sanitation and cleaning.

V. System construction

1. During the period of Spring Festival travel rush, all the staff will not arrange rest in principle, and the heads of various departments will keep their mobile phones open for 24 hours, and make a good Spring Festival travel rush duty watch of their own departments, especially the CSE management team. In the case of lack of human resources, it is necessary to arrange the on-site duty personnel reasonably in the form of charts.

2. From October 7th to February 7th, the daily double reporting system will be implemented. At 11: 11 a.m. and 15: 11 p.m. every day, the administrative department of the service area will designate a special person to report the work of Spring Festival travel rush to the regional Spring Festival travel rush leadership office according to the requirements of the Notice on Emergency Information Reporting System.

VI. Work Requirements

1. Raise awareness and earnestly strengthen leadership. The work in Spring Festival travel rush is related to the happiness and peace of thousands of families. The successful completion of the security work in Spring Festival travel rush is an important measure to build a harmonious socialist society, as well as to strengthen the social management and public service functions, reflecting the important measure for state-owned enterprises to set up a service window. In this regard, all departments should attach great importance to it, unify their thinking, earnestly strengthen leadership, improve the organization, and implement human, financial and material resources to ensure the successful completion of the Spring Games goal.

2. Strengthen publicity to ensure the smooth flow of information. During the period of Spring Festival travel rush, the service area should intensify publicity, and guide customers to travel safely and consume in a civilized way through various forms such as broadcasting, civilized service posts and publicity columns. It is necessary to timely transmit and release the transportation information in the service area, ensure that major issues are submitted to the higher authorities and leaders at the first time, and coordinate and solve various problems. The Spring Leading Group of the Service Area should report the work trends to the regional and CSE departments in a timely manner, and the administrative personnel should strengthen the duty system to ensure that there will be no shortage of people 24 hours a day during Spring Festival travel rush, thus forming a rapid reporting mechanism for major events and emergencies. Spring Festival travel rush on duty in service area Tel: 1762-5651112 3. All departments should cooperate with Spring Festival travel rush in their respective jurisdictions according to their work responsibilities. We should actively create an atmosphere of participation in Spring Festival travel rush. All relevant departments should effectively follow the division of responsibilities and cooperate with each other to do a good job in the security of Spring Festival travel rush. To ensure safety as the center of Spring Festival travel rush's work, we should conscientiously implement the policy of "safety first, prevention first", implement the responsibility system for safety, and effectively ensure the safety of people, money and materials during peak hours.

VII. Reward and punishment measures

(1) According to the relevant requirements of the company, several "first-Mover" and "commendation" in labor competition activities were selected through evaluation, and corresponding material and spiritual rewards were given.

(2) In the appraisal, any safety accident, inspection report or major complaint will be disqualified, and the foreman and department head will be held accountable. The above work must be carried out and implemented.