There are no wrong customers, only poor service.
3. Rebellious behavior is mostly due to subconscious self-defense, not conscious response.
Everyone has the desire to express self-worth, but the consciousness of self-protection is stronger.
You'd better learn something when you feel sad and miserable. Learning will make you invincible forever.
6, what customers want is not cheap, what they want is to feel cheap.
7. Rejection is the beginning of a transaction. Sales is a lump-sum deposit and withdrawal game. Every time a customer refuses, it's saving you money.
8, desire to enhance enthusiasm, perseverance to smooth the mountains.
9. Customers are the best teachers, peers are the best role models and the market is the best school. Take the advantages of others and you can be longer than others.
10, unless the salesman has proved that he is really trustworthy, the customer is unwilling to answer questions.
1 1. Credible group trends make you a messenger, not the information itself, which greatly reduces the risk of failure.
12, there are no unsalable goods, only unsalable goods.
13. Before you make a splash, you must make some boring preparations.
14, success requires cost, and time is also a cost. Cherishing time means saving costs.
15, customers think logically, but it is emotion that urges them to take action. Therefore, the salesperson must press the customer's heart button.
16, having a dream is just an intelligence, and realizing a dream is an ability.
17, the reaction makes people show a lack of interest, which cools the atmosphere of the talks and devalues others' self-evaluation.
18, a few more minutes to prepare last night, and a few less hours of trouble today.
19, if you don't want to do something, you won't do anything in this world.
20, don't sell and help, selling is to stuff customers, and helping is to help customers.
2 1. The most successful companies always put customer service before product service.
22. When customers realize that the current situation is not satisfactory, they immediately generate demand.
It is not a shame not to get the order, but it is not clear why it is a shame not to get the order.
24. Full preparation in advance and joint efforts on the spot can often disintegrate a strong enemy and achieve success.
25. The greater the salesman's driving force, the greater the customer's anti-driving force.
Your neglect of old customer service is your competitor's opportunity. At this rate, you will soon be in crisis.
27. People who are afraid of suffering suffer all their lives, while those who are not afraid of suffering suffer for a while.
28. For salespeople, the most precious thing is time. Knowing and choosing customers is to let salespeople focus their time and energy on those who are most likely to buy, rather than wasting them on those who can't buy your products.
The most important sentence in the sales industry is to ask.
30. Money is money if you can't make money.
3 1, the first transaction depends on the charm of the product, and the second transaction depends on the charm of the service.
32. Some people run for the gold medal, while others run faster because of the pursuit of German shepherd dogs.
33. Give yourself a little applause and let me overcome my inner cowardice; Give yourself a little applause, and your fearless heart will be more firm; Give yourself a little applause and warm my way forward alone.
34. Performance is the life of salespeople, but business ethics are ignored in order to achieve performance. It's wrong to do whatever it takes. Dishonorable success will sow the seeds of failure for the future.
35. If you want to succeed in sales, you should think more about each other's needs instead of just thinking about yourself.
36. Urgent sales not only stimulate customers' desire to meet their own needs, but also greatly increase your chances of success.
37. If you don't ask the customer for a transaction, it's like you aimed at the target but didn't pull the trigger.
38. The more knowledge you have, the more you can become intimate friends with customers and find the topic of * * *.
39. Sales are for helping customers, not for commission.
40. The rules of the game of promotion are: a series of activities to reach a deal. Although closing is not everything, there is nothing without closing.
4 1. If the customer is curious and thinks you are trustworthy, it will be easier to find the customer's needs and propose solutions.
42. Looking at your own products is like looking at your own children. Love yourself, your products, your team and your customers.
43. Successful people try their best and unsuccessful people make excuses. This is the biggest difference between winners and losers.
44. Getting close to customers in a planned and natural way, making customers feel benefited and negotiating smoothly are the work and strategies that salespeople must work hard to prepare in advance.
45. What can be done tomorrow should be done today, and what can be done today should be done immediately.
46. Preparation before promotion. You must not neglect your planning work. Only if you are prepared can you win. Prepare sales tools, opening remarks, questions to ask, words to say and possible answers.
47. Closing the deal is just the beginning. After the transaction is completed, a lasting relationship will be established and you will always be mine.
48, let customers talk about themselves, let a person talk about themselves, can give you an excellent opportunity to dig * * * similarity, build a good impression, increase the chances of completing the sales promotion.
49. When selling products, sell yourself first. Your charm is the biggest and best product.
Customers don't want to be treated equally, they want to be treated individually.
5 1. If the sales representative can't get the customer to sign the bill, the product knowledge and sales skills are meaningless. No deals, no sales, that's all.
Loyalty to customers is more important than loyalty to God. You can fool God a hundred times, but you can never fool customers once.
53. Networking is the pulse of money, popularity is the fate of money, and networking determines the lifeline.
If a salesman has the ability to prove that he knows the detailed information of customers, he can establish a high degree of credibility in the eyes of potential customers.
55. When you make a deal, you have firm self-confidence, and you are the embodiment of success, just as an old saying goes: success comes from success.
56. Aggressive behavior in the sales process will increase the risk of failure, thus reducing the possibility of success.
57. When you learn to sell and collect money, it's hard not to succeed.
58. In order to get the commitment, you must first propose a solution, and before proposing a solution, you must first discover the customer's needs.
If you are a habitual rebel, you are shooting yourself in the foot and must "stop" immediately.
Once the customer shows obvious interest, the next step is easy.
6 1, customers buy not only the product itself, but also the corresponding and additional services of the product.
62. You can expand the value of each point of interest through positive and negative positioning.
Ordinary salespeople always try to satisfy the curiosity of customers, while sales experts try to improve the curiosity of customers.
64. Approaching customers must not be formulaic. We must make full preparations in advance and adopt the most appropriate way and opening remarks for all kinds of customers.
65. Without demand, there is no solution; Without solutions, it is impossible to create value. (1) Opening remarks and skills of receiving customer sales conversations (2). Opening remarks of WeChat sales talk and chat talk (3). Complete set of telemarketing conversation templates and coping skills (4). Six opening remarks of telemarketing conversation (5). Conversations and skills of real estate telemarketing (2). (6). Classic prologue of real estate telemarketing speech (7) Skills and adaptability of sales speech (8). Friends circle sales speech classic 60 sentences (9). Introduction of telemarketing speech (10). Opening remarks of telephone sales of decoration company;