SF Work Summary Fan Wensan
From July 5th, 20 15 to July 9th, 2005, I worked as an intern in Kunming Branch of Xi Anshun Feng Co., Ltd., which is located at Kunming Road 1 1 Bridge in the western suburbs of Xi. During this period, my colleagues in the company gave me enthusiastic guidance and help, and I also humbly learned from them and applied what I had learned. While applying theory to practice, we also deeply understand the knowledge that we didn't understand thoroughly before. After these days of internship, I have a deeper understanding of the work of SF Express Warehouse and a preliminary understanding of the daily work flow of the receiving and dispatching personnel. More importantly, this is my first step into society. Although it is only a short time, it also shows me many shortcomings, and makes me know that entering the society requires a lot of abilities that I can't learn at school.
First, the purpose and significance of the internship
Further understanding of SF as the leader of the express delivery industry, the development of SF and the core competitive advantages that other industries do not have. SF was established in Shunde, Guangdong Province in March, 1993. The initial business was the same-day express service from Shunde to Hong Kong. With the increase of customer demand, SF's service network extends to Zhongshan, Panyu and Jiangmen. In Foshan and other places, 1996 With the increase of customers and the development of domestic economy, SF has further expanded its outlets to cities outside Guangdong Province. By 20 15, SF Express's express service network has covered 32 provinces, municipalities directly under the Central Government and Hong Kong, Macao and Taiwan, and has become one of the best national brands in China's express delivery industry. SF's business scale, network coverage and market share rank second only to China Post Company. SF's business philosophy is defined as:? Achieve customers, promote economy and develop national express delivery industry? SF has continuously introduced new service projects, providing fast and safe circulation channels for customers' products, and helping customers to make quick responses and countermeasures to the market better and faster. Actively adjust management and business strategies, shorten delivery cycle, improve delivery express, reduce operating costs, and enhance the competitiveness of partners and customers. SF has established its own network through top-down self-construction and self-operation. Committed to strengthening grassroots infrastructure, unifying the business philosophy of various outlets across the country, vigorously promoting the standardization of work processes, improving the scientific and technological content of equipment, improving the quality and business skills of employees, and providing quality services to more customers. SF takes the core competition concept as the core, and the company has been established. Speed first? Throughout its marketing philosophy.
By assisting the express warehouse keeper in his internship, he learned about the warehouse management process and related work of the express delivery enterprise, and on this basis, he closely combined professional theoretical knowledge with practice, cultivated the practical working ability and analytical ability of the warehouse keeper's post, and achieved the purpose of applying what he had learned.
Second, the internship content
In SF, my job is mainly to assist the warehouse keeper. I am mainly responsible for the following work: I am responsible for the operation of express delivery and warehouse management within the time limit specified by SF; The work of the auxiliary workers is: receiving telephone service from customers; Customers come to collect express mail for processing; Timely and effectively handle the email information of employees inside the computer; Check and sort out the business volume of the salesman the day before; Scan the waybill normally sent and received on the same day; Complete the relevant regulations issued by the superior and handle the abnormal situation accurately. In order to standardize warehouse work, ensure orderly work and improve work efficiency, I, as a warehouse keeper, should follow the prescribed procedures. After the express mail arrives at the warehouse, it should be put into storage. The operation requirements of express mail storage should be accurate and effective, and should not be sloppy. After warehousing, the warehouse keeper should compare the quantity of incoming express with the quantity of outgoing parts in time to confirm whether they are consistent. If it is inconsistent, it should be inquired through SF's internal system. The receiving process of express mail is just the opposite of the sending process, which will not be described here.
During the internship, under the enthusiastic guidance of department leaders and colleagues, I actively participated in the work of the department and deepened my understanding of practical work with theoretical knowledge. Through practice, I have a profound feeling and rational understanding of logistics work. At the beginning, the master just let me know what our rights and obligations are, what responsibilities we must bear and what abilities we should have. These have played a great role in the later internship stage. For example, how to deal with customers' intentional complaints about our products, how to carry out simple warehousing operations, and how to deal with internal work orders and information. Although these things are small, it is not easy to be perfect.
Secondly, the most important thing is to clarify the handover and responsibility. The biggest gain of this internship is to clarify the responsibilities of each position and make a handover form for various responsibilities. Because the company has policies? Get more for more work? The idea is that every employee is a shareholder of the company, so all employees should read the daily newspaper of the day, so as to encourage everyone to contribute to the company and, more importantly, to themselves. I will never forget it.
From the basic order, tell me where to put the goods. After a week of adaptation, I have a basic understanding of the whole environment. Slowly found that, in fact, familiar with the work, it is relatively simple to do. The key is to do it with your heart and make sure that everything is clearly put in the right place and moved to the right car. Generally speaking, the goods are returned in the morning and delivered at night. Be sure to read the contact number and delivery address clearly to find out the real order number of this product. The most important thing to get on the bus at night is to distinguish between different regions, and you can't skip goods and be out of stock. Otherwise, it will not only cause the loss of transportation cost, but also delay the arrival time, damage the interests of customers, and ultimately affect the shipper's trust in the carrier and follow-up business. Such a seemingly simple job, but also bears great responsibility. Pay attention to the integrity of the package when picking up the goods to ensure that the number of pieces is clear. Sometimes, although the consignment fee of a commodity is very low, the value of the commodity is very high. If you don't pay attention to the number of pieces and packaging, it will also cause a lot of unnecessary trouble. At the same time, the goods brought back from the point sometimes don't have the company's label, so we need to write down the single number on the list and stick it on the outer packaging after we bring the goods back to facilitate ordering and getting on the bus at night. The second is to clean the warehouse, clean the warehouse every day, and sort out the goods in the warehouse at the same time. Practice has exercised my ability to make myself stronger, flexibility and practicality. In this internship, I learned a lot, not only to study, but also to be a man, which benefited me a lot. Learning experience is naturally a factor, but more importantly, the change of mentality has not been achieved. It should be timely to find this deficiency now. Use the learned logistics knowledge to understand and analyze the management situation, so as to integrate theory with practice and enrich and consolidate their professional knowledge. Although it is a bit cumbersome, I am happy to participate in this social practice and exercise my comprehensive ability. I will meet many new things in my future work, which will bring me new experiences and new experiences. Therefore, I firmly believe that as long as I dig hard and try bravely, I will certainly have more gains and inspirations. Only in this way can I accumulate more rich knowledge and valuable experience for my future work and life. It is important to lay a good foundation; Because basic knowledge is the premise of work. Moreover, there is a certain distance between practical work and book knowledge, so we need to learn constantly in our work. Even if the work you do after graduation corresponds to your major, you will still encounter many new knowledge that is not in your professional knowledge. Therefore, if you want to be competent, you must study while working, and gain more new knowledge through continuous learning. Only by further improving their comprehensive quality can they adapt to the demand for talents in today's society.
Third, the internship summary
During my internship, with the support and help of my supervisor and colleagues, I have a clear understanding of my job responsibilities and a deeper understanding of my post. Assisting the warehouse keeper's work made me realize that I must be careful and organized, and at the same time pay attention to timeliness in doing any work. You can't be careless at any time, and you can't take chances at all. I feel a great responsibility, and there are many problems that need to be paid attention to in this process:
(1) When contacting customers by phone to confirm information, be sure to pay attention to polite language and talk in a civilized way.
(2) Check whether the object code marked on the packaging card and the large sum is consistent and whether there is any error;
(3) Scan the bag or cage, and then scan the objects in the bag or cage one by one. After scanning, check whether the number of packages scanned is consistent with the number of packages.
(4) The designated operator shall tear off the parcel label stuck on the surface of the parcel, turn the parcel over from the bottom to make the inner lining of the parcel become the outer surface, ensure that no express mail is missed in the parcel, and store the parcel in the designated place after sorting.
(5) Parcel breakage during transportation: Parcel breakage during transportation belongs to the category of abnormal transportation. First of all, we should report the abnormal delivery. You need to fill in the brand number of abnormal packaging when reporting. If the express mail is damaged, state the express mail number and the arrival of the consignment. The airport will return the damaged certificate, take photos to verify the abnormal situation, and send the abnormal situation to the other airline group in the form of mail and pictures for notification.
(6) Mainly engaged in the input and reporting of problem parts, generally including unclear customer address, customer's phone can't be connected, or customer's own request for redistribution of address, etc. , and truthfully reflect these situations to the customer service office, so as to hand over the specific treatment.
(7) Gun expenditures must be accurately entered into the warehouse, and items must be placed in strict accordance with the specified location.
Persist in learning and improve business ability. Work must not be sloppy and taken lightly. There are many working threads and trivial tasks. We should ask for instructions step by step, give feedback and make it clear that we can't do it. Whatever you do, take the initiative. Time management and planning should be prepared in advance to make yourself conscious. Take everything calmly, be independent, be serious and responsible, and never leave it alone. We should prioritize and be clear about our priorities. The storekeeper must prioritize. In fact, everything should be like this.
Through this internship, I have enriched my professional theoretical knowledge, strengthened my understanding of the express logistics industry, and put forward my own views and opinions based on what I have learned, striving to combine theory with practice to enrich and consolidate my professional knowledge. Through the practical experience in SF, I have enhanced my initiative in practical work, which is of great guiding significance to my future employment. Through the communication of employees at all levels in the internship unit, we can learn their excellent qualities, improve our understanding of practical problems, and gradually improve our social communication ability and adaptability.
Practice has brought me into contact with people from all walks of life and given me a new understanding of this society. It also broadened my horizons and increased my talent. At the same time, I have a stronger sense of time and understand the production system and management mode of a successful catering enterprise. Most importantly, I learned how to adapt to different situations faster and better, and how to adjust my emotions in time to overcome difficulties, which I lacked before. I made up for these shortcomings through this practice. What we learn in class is beyond our power. This internship ended successfully, but I understand that I will meet many new things in my future work and bring me new experiences and new experiences. Therefore, I firmly believe that as long as I explore with my heart and try bravely, I will certainly have more gains and inspirations, and only in this way can I accumulate more rich knowledge and valuable experience for my future work and life.
In a word, during my internship in SF, I learned something that I can't see in books. It is the sublimation of textbook knowledge again and the process from perceptual knowledge to rational knowledge. This internship brought us from theoretical study in school to practical learning environment. I deeply understand the importance of teamwork and dare to show myself. With my colleagues, I also learned the attitude and way of dealing with others. Although some of them are as old as me, I feel that they are very mature and have a lot to learn. This is an opportunity we can't buy with money. I have gained a lot from my work, study and life. This internship provided me with unique learning methods and opportunities, which changed me from traditional passive teaching to active learning. Get rid of the rote learning mode and learn by doing instead, which enhances the ability of understanding, innovation and reasoning. Master the method of self-study, learn coherence and patience, and make work, study and life step into a systematic process; Mature way of thinking, clear logical norms. The improvement of these methods is life-long benefit. I think this rare internship process has really made me understand the basic laws of work and study.
Through this understanding and practice, I have further deepened my understanding of logistics specialty and am full of hope for its future. I will study our professional knowledge hard, apply what I have learned, and make contributions to the development of logistics industry in China. ? A journey of a thousand miles begins with a single step? This internship experience, I think, has played a role as a bridge for me to go to the society. The transition role is an important experience and step in my life, and it will also be of great help to my future work. Finally, I want to thank all the people who helped me in this internship.