The continuous development of the catering industry, the management of the operation is also gradually moving towards electronic, through the computer information system to manage the internal affairs of the catering industry, making the operation more simplified and efficient. Finance as the center, reduce the labor intensity of the front-line operators, save the shift time of the sales staff, and strengthen the financial audit management. Provide a variety of ordering, settlement, statistical reporting functions, to provide sub-kitchen directly print the front of the ordering data.
So a good set of restaurant management software should be specific what the most basic features? Catering management software should have the characteristics:
I. Convenient operation, easy to learn and use
Should support a variety of ordering terminal equipment: PDA, wireless ordering machine, touch-screen POS machines, etc., the main interface of the system is comfortable and beautiful, the use of very humanized design of the graphic navigation, easy to operate, easy to learn and use. The system adopts modular integration, many functions have been carefully designed; the main function of ordering food can be completed on the keypad, support for graphics, code, pinyin code and other rich entry methods, the operation mode can be freely switched according to the habit.
Two, with a powerful front-end management, rich in content, complete.
Both to meet the basic requirements of the cashier, but also includes part of the management of members, customer complaints return (through this module can be based on the customer's valuable advice to improve the work, closer to the customer's requirements, to meet the customer's reasonable needs), customer service center (including a comprehensive analysis of all the customers, customer service reminders, such as birthdays, balances, expiration date reminder, churning early warning, etc.,). Business card management to help managers organize customers' business cards), incoming call reminders, inventory alarms, business analysis, etc., fully reflecting the informationization of modern catering enterprises, really reducing the workload of managers and improving work efficiency.
Three: Provide complete membership management.
Help managers to retain old customers, attract new customers, first of all, a wide range of membership cards, rechargeable cards, integral cards, discount cards, counting cards, pending customers, etc., the user according to their own needs to choose, and you can choose a variety of membership cards, to provide members with more incentives to enable the management of members to truly realize the modernization of the membership; Secondly, the membership information is complete, you can record the member's Basic information, such as name, birthday, contact information, address, e-mail ...... can also add auxiliary information, such as place of origin, blood pressure, blood type, MSN ...... can also upload the member's photo, signature, to master the member's information, to provide better service for the members, to fully reflect the informationization of membership management. Fully reflect the informationization of membership management; again, according to the different types of membership cards, you can provide different specials for different members to meet the needs of different classes.
Four: Catering software has a detailed manager query management
Requires the system to automatically generate hundreds of reports for managers to query, analyze, adjust, both for the analysis of business, verification, but also for the analysis of financial, membership, payroll, warehousing, the contents of the detailed, clear, and a variety of reports can be printed out directly, the manager only need to click to see a variety of detailed tables! The manager just needs to click to see all kinds of details, and no longer need to worry about organizing the data every day and filling in all kinds of reports, which really saves time for the manager and improves the working efficiency.
Fifth: humanized background management.
Content-rich, rational and strong, to help managers easily complete the management of front-end data to reduce unnecessary trouble.
Beautiful interface, easy to operate, stable system, powerful, clear content, clear authority, clear responsibility, a hundred kinds of reports query, support for wireless ordering, touch-screen ordering, kitchen printing orders, different units of different prices, time specials, commodities sold clear, fractional discounts, bill independent design, a single variety of billing, a variety of sub-single mode
Sixth:. Flexible and accurate financial settlement
Checkout system is safe and stable, fast and accurate, flexible and diverse, support for cash, checks, credit cards, hanging accounts, free, gift certificates, running orders, membership cards. A variety of discount programs can be defined, including single product discounts, category discounts, member discounts, single discounts, etc.; at the same time, it provides automatic calculation of minimum consumption, service fees, on-time billing and other functions.
Seven: real-time kitchen monitoring to eliminate the production of leakage
The system comes with real-time kitchen monitoring function, you can customize the kitchen and print the contents of the kitchen, to achieve a single dish a single, a single category, a single table, a single, the whole process of monitoring and printing, to prevent the phenomenon of the kitchen printing lost a single; can also be realized in the bar code printing and infrared scanning products.
Eight: strict authority settings dedicated to specific functions
Enterprise operators at all levels of coordination, strict authority settings and authority allocation, all documents, reports, detailed division of authority to achieve the foreground business, the background supervision of the query, so that the enterprise's key data on the relevant personnel to hide the confidential information by the unified management of the person, to avoid the data of malicious deletion and modification of the log can be recorded and find all the operation process Record and find all the operation process.
Nine: a full range of decision-making analysis of the scientific basis for decision-making
System through a large number of rich statistical reports, so that business decision-makers are most concerned about the front business conditions, the situation of current payments, sales, inventory, customers can be summarized in a timely manner, each of the data can be more detailed to reflect the business situation, to help managers to quickly make a decision to respond. Remote Web reporting system, business decision makers can understand the operation of the enterprise anytime, anywhere. How to choose restaurant management software
First of all, at the conceptual level, we emphasize that the product should not be the center, but to the customer's needs as the center.
Most of the catering software vendors in the market today are still unconsciously centered on the products they develop and market their products to catering companies regardless of whether or not their products are appropriate for that catering company. We believe that the catering business has Chinese food, Western-style food, Chinese fast food, Western fast food, casual cafes, coffee bars, delivery takeaway, group chain, different catering business, catering business processes are very different, the natural catering management software required functions are very different; and, catering companies in different stages of development, although the catering business is the same, the requirements of the catering management software Will also show a great deal of variability, for example, some restaurants are still in the primary stage of development, the requirements of restaurant management software only stays in the automatic processing of business processes, such as computerized cashier, automatic printing and sending the kitchen, etc.; some companies have been asked to carry out the control of the kitchen warehouse and costs, so the background warehouse and cost management to put forward the corresponding requirements; there are also a number of companies to the need to operate data, customer Consumption data to analyze, in order to adjust and build the restaurant's business direction and business policy. Therefore, the restaurant company to choose the right software system for themselves, the first need for the product is suitable for their own needs to make a basic judgment, rather than relying solely on the software provider self-promotion, so there is often a need for professional restaurant information technology consulting company or restaurant information technology experts to provide scientific, objective and impartial consulting guidance.
Second, look at the quality of the product (functional and technical aspects)
Food and beverage software is a tool for catering business services, the examination of the quality of the product need to pay attention to three points, one of which is that the product is not the best, only the most appropriate; secondly, it is necessary to combine with the catering company's own characteristics, to seize the main contradictions, and do not expect food and beverage software can solve all the problems in the management; thirdly, safety, Reliability, stability is more important than the richness of the product features, because according to our actual statistics, for a more mature software on the market, most catering companies just use the catering software 30% -40% of the function, and the product itself, data security and system stability determines the user's evaluation of the system is good or bad the most important factor.
From the technical level, not necessarily the most advanced technology will bring the best use of the product, but the use of what technology to some extent can explain what era this is the product, design thinking is what type of customer service, etc.. For example, the operating system, catering software based on DOS, WINDOWS, LINUX, etc., which, based on DOS belongs to the older system, most of the catering software on the market is based on the WINDOWS operating system, there is also part of the catering software taking into account the issue of copyright, the use of the LINUX operating system; and for example, system databases, there are ACCESS, SYBASE, MYSQL, SQLSERVER, etc., for the restaurant system, what database is used with the size of the restaurant is more relevant, smaller restaurants can use a relatively simple database such as ACCESS, so that the use of the maintenance can be done more simply, and large-scale restaurants should be used in a database such as SQLSERVER, you can guarantee that the data is more secure, System is more stable, but at the same time the industry requires a specialized system administrator to maintain. Also, there are usually three ways of data entry, one is based on ordinary computers, the second is based on the touch screen, the third is the use of wireless ordering system, and wireless technology is based on infrared technology and technology based on wireless networks. From the current development trend, catering systems are increasingly using touch screen, while wireless technology is gradually maturing.
The technical level needs to consider another important issue is that the software is based on an open platform or a self-contained closed platform. Open refers to the compatibility of the software to do a good job, you can support all kinds of general-purpose hardware devices, so that the user can be free to choose the right equipment for their own, such as printers, wireless PDAs, all kinds of read-write card reader, etc., in case of hardware equipment failures, the user can always be procured in the market; and the closed system is a specialized equipment provided by a particular system provider with a common device can not be compatible, and therefore Once the user has used such a system, equipment maintenance and updating will have no choice but to do so through this company. At present, the market by some restaurant management system is in some parts of the use of specialized equipment, such as special printers, special wireless ordering equipment, special information reading and writing cards, etc., so that the system provider can improve their profits through this part of the equipment. We believe that the real promising software is not relying on these small smart to win, but to rely on the continuous improvement of the software itself, rely on attentive service to win the market, win customers.
Third, the service consciousness and serviceability
Software is service. If the catering management software service providers do not have a good sense of service, or do not have a good service capacity, then, even the best products are not able to play out the proper effect. Services include three aspects: first, pre-sales consulting, including understanding of the user's real needs, product selection recommended; second is the implementation of sales and training services, this link is very important, the quality of network cabling directly affects the safety and stability of the system's data, the quality of training is directly related to the efficiency of the system, training should be divided into training, unified exercises, to strengthen the communication of the various departments of the post and interaction, one by one assessment, only through the assessment to be allowed to go on duty, usually training positions should include: ordering staff, lobby manager, cashier, kitchen manager, warehouse manager, financial personnel, system administrators and general manager; Finally, is the after-sales service, after-sales service, including accompanied by the store, on-site support, telephone support, computer remote services, a good set of software should be supplemented by a set of customer needs to meet the complete after-sales service program. A good set of software should also be complemented by a set of customer needs to meet the complete after-sales service program, including the establishment of customer maintenance service files, the development of maintenance service level.
Examining a system service provider's service consciousness and service capability is a simple and easy way to see whether it has established a relatively complete service process and service standards. If a software provider even the minimum service process and service standards have not been established, it is difficult to believe that its future services in a timely manner to meet the service needs of users.
Fourth, business focus vs. company size
Despite a considerable number of catering software systems on the market, but from the overall level of the industry, the proportion of catering companies to use the software is still not high, the current catering software is still part of the market introduction stage, the number of companies specializing in the operation of catering management software is not much, the scale is not yet very large, as a professional development of the operation of catering software With nationwide visibility and reputation of the company is almost none; there are some slightly larger companies, the main product may not be catering management software, just a department or a team responsible for the development and sales of catering software, for such a company, although the size and strength of the company seems to be relatively large, but due to the business is not focused on, once encountered operational difficulties, it is very likely that they will abandon This business. This is a relatively common phenomenon in our industry. Therefore, we believe that compared with the size of the company, it is more important to focus on the business. Because the law of the development of things is, only focus, will become an expert; only focus, can have power!
Fifth, the number and quality of effective customers
Food and beverage companies in the choice of software has been known to need to understand the software's existing customers, or called success stories. Some software companies tend to throw in the towel, the success stories of the customer list on a long list, no address, no phone, no contact information, such a customer directory even more, are meaningless. We are talking about effective customer directory, not only refers to the use of the software customers, more importantly, by who to complete the implementation and service. Often encountered some of the market has a certain degree of popularity of the software, in the global household with up to thousands, but specific to a market, there may not be a few users, therefore, encountered such a situation, it is hoped that the user to brighten up the glasses, because perhaps you are encountering a newcomer in the service provided to you it. In the field of application software, the specific implementation of service capabilities, experience is very important, which will often become a key factor in the successful implementation of a software. For example, a set of food and beverage management system can be successfully implemented in store A, not necessarily in store B will be able to achieve the same effect, because of the different implementation of the service capacity, will bring about very different implementation results; the same thing will happen in a number of companies continue to split from some relatively large companies out of the small companies there, this situation is more commonplace. Because of the split, despite the revamped product, but the new product is not yet a formal user, so one is to take a free strategy, the other is to take the *** enjoy the user's strategy, the original current company's customers, will also be listed in the company's user directory in the hall. Therefore, the examination of effective users, not only to look at the number, but also to look at the quality; not only to listen to the introduction, the conditions of the best to go to the scene to see. This will certainly be able to see what is really going on.
Lastly, choose a partner vs. choose a product
At present, many catering companies, especially in the center of the city's large catering companies, choose a catering management system has a very superior choice of margins, the beginning of the opening, often a large number of food and beverage software companies to market the software to the door, the selection of some catering companies responsible for the type of personnel to make the self-perception of too good to have too much choice! And after a few introductions, the original layman has become a so-called insider, at this time, in addition to the function of the software is a selection of indicators, the most important trade-off standard seems to be the price. In fact, it is this time the most likely to fall into the wrong zone. Why is it, because the product's rich functionality is not necessarily what they need, the price can not be used as a standard for the selection of software. We must emphasize that catering companies in the choice of software, must be catering companies other product providers have a clear distinction between software is not just a product, it is a service, is a mixture of products and services, therefore, the choice of software is not so much a choice of products, rather than choosing a long-term partner. This requires catering companies to examine in addition to the product, the software system provider's service capabilities, service specifications, service standards, service manuals, and even embodied in the service behind the company's corporate culture, the company's business philosophy, the company's core values, etc., because it is these factors, determines whether the company can become their own long-term, stable, trusted partners of the important conditions.