I think the service of high-speed rail crew represents a kind of interpersonal relationship in essence. As "the master of the cabin", we need to have a positive attitude, which is the embodiment of "positive energy" in popular words. The attitude of high-speed rail attendants plays a primary role in the process of serving passengers. We can try to put ourselves in others' shoes. From the passenger's point of view, if I am a passenger, what kind of service do I want? Every flight attendant should learn the art of speaking, communicate with gold and silver cards, communicate with elderly passengers, communicate with children passengers, and even communicate with special passengers such as emotionally unstable passengers. Different language skills should be used for different passengers. At the same time, our smile is also a powerful "weapon" when serving passengers. No one likes being treated coldly, and no one likes boring dogmatic dialogue. Always say "please" and say "thank you" more. You can feel how you treat passengers. When serving passengers, feel with your heart, and you will find that guests actually have a lovely side, and they will also say to you, "Thank you, you have worked hard." I have to say that when I heard this sentence, I was very moved. My efforts were seen, understood and recognized by tourists. I believe many colleagues have experienced this joy.

It is said that high-speed rail crew members are easy to satisfy, and those who are easy to satisfy have a kind heart. High-speed rail crew members need a sense of responsibility when serving passengers. They treat passengers as our family and friends with our love, tolerance, sympathy and patience. When he tells you that he needs a glass of water, a blanket and a pillow, we can warmly respond to him, "OK, please wait a moment, I" makes him feel like a family, which invisibly improves the satisfaction of passengers.

When you are seated, when you check the carriage, when you provide food and drinks, when you tell him the time and temperature in front of the station, and when you say goodbye to him, it is a good opportunity for you to communicate with passengers. A word you know about hot and cold can make him add points to your service.

Learning to speak properly, skillfully using our language skills, and exercising at work to improve our service ability will certainly bring better service feelings to passengers, create a harmonious and warm cabin atmosphere for passengers, help improve our service quality and improve passengers' satisfaction with our service.