funeral service units that integrate funeral parlours and cemeteries should establish a complete service chain of "contact-pick-up-storage-wake-mourning-cremation-burial-sacrifice sweeping" according to the service process, launch a "packaged" service project for benefiting the people, and implement the "one phone call, one procedure and one payment" system. The funeral service unit that separates the funeral home from the cemetery shall establish the corresponding service chain with reference.

1. contact the service. Unify the telephone number of funeral public service by districts and cities, such as applying for the special service number starting with "96", and provide free public funeral information consultation and body pick-up call service for urban and rural residents. Funeral attendants should use Putonghua and normative service terms when answering the phone and receiving and negotiating, accurately understand the needs of bereaved families, inform them in detail of the service process and the documents and materials independently prepared, properly arrange follow-up services, and seriously accept complaints and suggestions.

2. pick up the remains. The body color and logo of the vehicle carrying the remains are unified, and the vehicle is in good condition, clean and tidy, and equipped with funeral supplies. The remains of the workers dressed neatly, civilized etiquette, the use of standardized service terms. Funeral attendants will follow the car service, and distribute the service guide, "menu-style" consumption card and service quality tracking card to the bereaved households at the first time.

3. Body storage. Establish and improve the registration procedures for the transfer of the remains into the funeral home and the identity information files of the deceased, and carry out selective services such as cleaning, repairing, beauty, anti-corrosion, refrigeration and dressing of the remains according to the wishes of family members.

4. wake service. To set up a "family-style" wake service place, it should include a mourning hall, an activity room, a lounge, a guest room, a bathroom and other functional rooms, be equipped with living facilities such as beds, sofas, tables and chairs, televisions, air conditioners, etc., provide professional wake guidance, and create a "hotel-style" wake service.

5. mourning service. The implementation of "one-stop" escort service, the funeral service unit or the funeral family designated funeral attendants, to provide services from service consultation, project selection, family wake to memorial service and other mourning activities. Carry out the on-site guidance service by appointment, and according to the bereavement needs, the funeral attendants will come to guide the family mourning activities within the time agreed by both parties.

6. cremate the remains. In strict accordance with the "cremation notice", and after the approval of the identity information of the remains, the remains will be cremated, and the archives of cremation information will be established and improved. Ensure that the cremation facilities and equipment are in good performance, clean and tidy, and it is strictly forbidden to flip and pick up the remains at will during cremation. According to the bereavement wishes, we will carry out selective etiquette services such as putting the remains into the furnace, picking ashes and loading ashes.

7. Bury the ashes. In accordance with the principle of equality and mutual benefit, sign the tomb use contract with the bereaved family, and establish and improve the complete information file of the tomb. According to local customs and habits, design civilized, solemn, frugal and meet the needs of the masses, and guide bereaved families to carry out ashes placement and memorial activities.

8. Sweeping services. In accordance with the relevant national standards, set up evacuation, vehicle parking and sacrifice burning areas, build supporting facilities such as fire fighting and anti-theft, and provide reading glasses, crutches, wheelchairs and other auxiliary appliances and grave file inquiry services free of charge. Ensure the safety of the masses during the peak period of the Qingming Festival and the Winter Solstice, provide low-carbon civilized sacrificial supplies such as flowers and electronic firecrackers at the cost price, and carry out entrusted sacrificial services.

9. Catering and accommodation services. According to the needs of bereaved families, provide necessary catering and accommodation services during the wake, build hotel catering places of appropriate scale, set up halls and boxes respectively, and be equipped with air conditioners, stereos and other necessary electrical equipment, which can provide lunch delivery and funeral banquet services according to the requirements of bereaved families. Catering services shall meet the requirements of relevant national standards, and the price shall not be higher than the same standard banquet price of catering hotels.

Legal basis:

Article 2 of the Regulations on Funeral Management

The policy of funeral management is to actively and step by step carry out cremation, reform burial, save funeral land, get rid of funeral customs, and advocate civilized and thrifty funeral management.

Article 3 The civil affairs department of the State Council is responsible for funeral management throughout the country. The civil affairs departments of local people's governments at or above the county level shall be responsible for the funeral management within their respective administrative areas.

article 7

the civil affairs departments of the people's governments of provinces, autonomous regions and municipalities directly under the central government shall, according to the funeral work planning and funeral needs in their respective administrative areas, put forward the number and layout planning of funeral facilities such as funeral parlours, crematoriums, columbariums, cemeteries and funeral service stations, and submit them to the people's governments at the corresponding levels for examination and approval.

Article 8

For the construction of funeral parlours and crematoria, the people's governments at the county level and the civil affairs departments of the people's governments of cities and autonomous prefectures with districts shall put forward plans and report them to the people's governments at the corresponding levels for examination and approval; The construction of funeral service stations and columbariums shall be examined and approved by the people's governments at the county level and the civil affairs departments of the people's governments of cities and autonomous prefectures divided into districts; The construction of cemeteries shall be submitted to the civil affairs departments of the people's governments of provinces, autonomous regions and municipalities directly under the Central Government for examination and approval after being examined and approved by the people's governments at the county level and the civil affairs departments of the people's governments of cities and autonomous prefectures divided into districts.

the use of foreign capital to build funeral facilities shall be submitted to the civil affairs department of the State Council for examination and approval after being examined and approved by the civil affairs departments of the people's governments of provinces, autonomous regions and municipalities directly under the central government.

the establishment of public welfare cemeteries for villagers in rural areas shall be reported to the civil affairs department of the people's government at the county level for examination and approval after being examined and approved by the people's government at the township level.