Haidilao is not famous for its hot pot, but its well-received service. It is said that Haidilao is not about taste and price, but about service, which makes customers feel like a god. As we all know, many restaurants, especially some old shops, can't provide any service at all, but Haidilao has done it, which makes many people continue to choose to eat even if they feel that the taste is not very delicious or bad, but they feel comfortable. Coupled with the publicity of people who have been there, many friends who have never been there will be particularly curious about what kind of service Haidilao has, which is why so many people choose to eat and why it is so popular.

System is the secret of success. The secret of success of McDonald's and KFC, which are popular all over the world, lies in having a set of successful systems that can be replicated. A mature and successful system can bring relaxed, simple, fast and safe success to every business partner! Haidilao also has a good model and system, and the service is supreme, so the business is very good!

I read the book about Haidilao in p>11, not to mention what I saw. As far as the service provider is concerned, Haidilao really made a lot of efforts, requiring every employee to treat Haidilao as his home and treat every customer as the owner of this home. However, in many cases, this kind of kindness can't be accepted as kindness in the normal customer psychology. When people receive services, they always put their attitude high subconsciously, so they have an instinctive resistance when they are too enthusiastic about the waiter, and all the actions of the waiter in Haidilao seem to be too deliberate, as if they were instilled in the training rather than the original intention of the first time in the face of the conditions put forward by the customer.

I can't help but admit that most customers choose Haidilao for the first time just because they want to experience the quality service they have heard for a long time, but maybe no one really chooses to go for the second time because of his taste. As a chain catering enterprise in essence, it is a mistake to blindly pursue the replication of services and employees. Better service is not just superficial, but should be sublimated from the whole to create a better catering environment, staff quality and the most fundamental delicacy.