Reception etiquette training content is:

1, clothing etiquette: men's clothing etiquette, women's clothing etiquette, dress skills, accessories etiquette.

2, grooming etiquette: face, makeup.

3, grooming etiquette: smile, gaze, standing posture, sitting posture, walking posture, hand posture.

4, common etiquette: bow, open the door, elevator, tea, handshake.

5, introduction etiquette: business card etiquette; peer etiquette: keep your distance.

Responsibilities of the front desk

1, obey the reception manager, director of the work arrangements.

2, abnormal special things must be reported to the superior.

3, ready to accept any work assigned by the supervisor.

4, do a good job on the collection and archiving of guest information, and verification of relevant information.

5, reception of guests, timely handling of guests in the hotel encountered difficulties and requirements, to provide appropriate services and necessary assistance.

6, to provide inquiry services, but remember not to casually inform the guest information to others.

7, print a variety of business reports.