Cashier (English name: Cashier) refers to supermarkets, shopping malls, hotels, hotels and other places of business to customers checkout employees. Cashier job requirements: honest, responsible, skilled in the use of office software and cashier-related equipment; strong learning and communication skills; and the use of cash registers to assist the work.
On the cashier's personal work plan 5 (a)
1, do a good job of cashier training.
Supermarket cashier is a high mobility nature of the occupation, according to the supermarket personnel department statistics, the supermarket cashier about every six months to replace a batch. This requires me to do a good job as a supermarket cashier foreman to train new recruits.
2, do a good job of cashier daily work supervision.
Cashiers focus on monitoring their attitude towards customer service, not to appear with the customer disputes. I need to supervise my daily work.
3, do a good job of cashier salary settlement.
Seriously check the daily cashier work omission points, to ensure that each cashier's salary accounting work steadily.
With the arrival of the new semester, each department will face new challenges and opportunities. Due to the nature of the work and its own function, it is determined not only to follow the will of the leadership and the College Committee, but also to actively cooperate with other departments to carry out a variety of activities. Therefore, no matter what, the practice department always acts as a drummer and a pioneer, so it is an important work that needs to be accomplished with special care. In the face of new opportunities and challenges, the department's activity plan and work outlook, my work plan is as follows:
First, the work objectives
1. Strengthening the practice of the Department of the role of the link, and actively cooperate with all aspects of the work, strengthen the links between the various departments, proactive exercise of their respective functions for the practice of the work of the Department of the Committee of the University College of the highlights;
2. Cultivate the talents of the practice department, inject more power for the practice work of our college;
3. Reform the internal operation mechanism of the practice department. Let everyone's ability to play, to improve, have the space to exercise;
4. The practice of the Department of construction into a humanized warm family;
5. Improve the relationship between the department and the department.
Second, to strengthen the department's own construction and inter-departmental exchanges:
1. Further improve the department's internal rules and regulations, improve the work of the working members;
2. enthusiasm, improve the quality of work;
3. Refinement of the department's work records, a detailed record of each officer in the term of office of the work done during the event, and will be added to the department's Meeting records;
5. Encourage members of the department to socialize with members of other departments, timely understanding of the information of other departments, the state of the work from the original passive passive to active, to assist the completion of the work of other departments, to play a better role in practice.
Third, the activities of the steps
Do the activities of the plan and preparation. Prepare for the activities required location keys, props and other hardware equipment. And design a good number of award-winning students and prizes, usually carry out various activities, do punctual, not absent from any meeting activities. In the meeting we should make corresponding notes, to be careful and meticulous.
On the cashier's personal work plan 5 (two)
This year, my mall closely around the overall deployment of the commercial building and xxx annual work plan to carry out work. The mall leadership team went out to study, research, repeatedly push the upgrading plan and implementation details, learning advanced business philosophy, rational use of flat efficiency, the results are very obvious. Particularly worth recognizing is that this year's upgrading, we have taken the expansion of the business area, brand upgrading, cargo space adjustment, store renovation, strengthening management and a series of strong measures, all employees united, *** with efforts to achieve certain economic and social benefits. Not only enhance the corporate image, but also sales results continue to rise.
Looking back at the work of xx years, can be summarized in the following aspects:
First, to adapt to the market demand for upgrading and transformation, the overall business layout adjustment is reasonable, the brand structure is becoming more mature, the results of the operation is gratifying.
Clothing mall annual plan task 44 million, the actual completion of million yuan; gross profit plan 3.3 million, the actual completion of million yuan, the cost.
This year, the new increase in new product fees, advertising, decoration management fees and other income accumulated net profit of more than 70,000 yuan. Achieve good business performance, we have taken the following practices:
1, closely follow the commercial building a variety of large-scale promotional activities, do not miss any sales opportunities.
According to the overall deployment of the commercial building, in a number of large-scale promotional activities, my mall can focus on the theme of the event, and actively cooperate with the activities and festivals to promote sales. In the new hair anniversary store celebration, group store celebration, golden week and other important promotional period, achieved good sales performance and economic benefits, the highest daily sales of more than a million. With the activities of the commercial building, we have done a lot of preparatory work, and actively contact with the manufacturers of sources of goods, increase the saleable varieties, flexible promotions, guaranteed deductions, and strive to ensure a win-win situation.
Brand management to take the principle of the big and small, adjusted the introduction of the size of more than 80 brands, annual sales of more than a million counters have more than 10. Ensure that the business positioning of my commercial building to enhance.
When upgrading, Feng led the mall team members and relevant departments to repeatedly analyze the research, careful planning, expanding the men's clothing and sports and leisure business area, the original clothing mall, two and a half floors to expand to three and a half floors, the entire men's clothing and sports and leisure business area and business brand synchronization upgrade. Men's clothing from the original brand of more than 20 to 61, the introduction of the Pei Luocheng, Yagor, Jiu Muwang, Playboy, Harlequin Golden Fox and other well-known men's clothing brands more than 30, the international sports brand Converse, kappa stationed in my shopping mall; and the introduction of the seven Pilgrim Wolf, Pike, Kontakt, Columbine, Guiyinbird, Haojian and other domestic sports and leisure brands and Weipeng, Pei Jie, Jindu people, Flagship King, Yiyuner and other unisex Casual brand more than 20, the successful completion of this year's upgrading and transformation of the task, by the business colleagues and consumers praise.
First, in the cashier's work to learn
A cashier foreman a cashier high in order to win the support of colleagues can also be able to bring good, good management of the following staff I engaged in the cashier's work for three years and a certain achievement, but the achievements of the development of supermarkets on the work of the cashier of the new requirements to learn I always the first computer operating technology always do for the following comrades
Second, the staff management,
Foreman is not a big but also managed a bunch of people trust to let me take on this important task in the work I always ask them who violated the discipline will never be tolerated and relenting is that I can be strict and bold management in life but also to care for the following staff. In the work often heard around the supervisor complained about the busy work always busy always have endless things always have endless shifts always get endless scolding always have endless fights and so on a lot of complaints in the rough talk about how to foreman
(1), professional ability
Foreman your professional knowledge and professional ability to your management position to enhance the professional competence of the grassroots level of the supervisor of the individual professional ability will be very much you have to be able to directly your subordinates practical work can be the agent of your subordinate work. work to be able to act as your subordinate's practical work professional ability comes from only two sources:
1 from the book 2 from the work and the work you need to your supervisor your colleagues and your subordinates to learn without shame every supervisor should have
(2), management ability
management ability in terms of the foreman with the ability of the professional ability to be your position requires more professional in terms of the need for you to have less management ability and vice versa. When your position is higher management ability requirements are higher management ability a comprehensive ability requires you to command ability requires you to decide ability requires you to communicate ability requires you to professional ability also requires you to work distribution ability and so on management ability from books but more from practice to your management ability need to reflect on your daily work with your head from time to time to review your work to summarize your work
(3), communication ability
The so-called communication means that the communication is the ability to communicate with the public and the public. >
The so-called communication refers to unblocking each other's opinions communication includes two cross-border communication within the communication (including your subordinates, your colleagues and you) the company as a whole you as a whole in a molecule will be communicating with its communication is also essential to communicate the purpose of the problem is not who loses and who wins but to solve the problem to solve the problem of points of interest of the company interests of the company interests of the company interests of the communication within the communication should also be subordinates in the work of the subordinates of subordinates in the thought of the subordinates and even subordinates on the life of the issue of the supervisor you need to go and go assist to go and vice versa you supervisor you also have to go to the report report also communication
(4), cultivate subordinates ability
foreman cultivate subordinates a job no matter how big you all you have to keep in mind that you as a whole to solve problems with the power of the team supervisors are reluctant to hand things over to their subordinates to do the reason is very much handed over to the subordinates to do to talk to talk when you still do not understand the need to repeat and then have to review instead of doing so. to come quickly but the key issue so that the development of the next you will always have a busy thing subordinates always do those things you can do so that subordinates will do things can do things to teach subordinates to do things supervisory duties strong and weak not supervisory ability to strength and weakness of all subordinates work strength and weakness of sheep can be a group of lions easily to defeat the lions a group of sheep supervisory duties to subordinates to be trained into a lion without the need to be turned into a lion
(5) Work
The so-called work ability I thought that the essence of the work judgment ability of all working people are very
very cultivate the ability to judge people to have a straight heart or to say that there is a moral quality of this work judgment based on the right and wrong in order to have the judgment in order to be able to clearly distinguish between non-you engaged in the work, no matter what the big things or small things to be done to do how to do how to do the supervisor of the person to do the work should have a clear judgment or decision in fact, the work ability is not only the ability to judge the work, but also the ability to judge the work. Work judgment ability of the above four ability to integrate the ability of the supervisor to reflect the ability to reflect their work judgment ability to reflect
(6), learning ability
Today's society learning society today's enterprises also learning enterprise everyone also learning body learning two kinds of learning a book learning a practical learning the two should be alternated you keep learning you can, faster progress in order to catch up to catch up with the development of the community to go on the social to go to the community to go to the community completely. Learning as a habit of learning as a normal life learning should be professional management management life and leisure all kinds of learning future competition between people is not how your ability now ability how? And you now learn how to now learn your future competition
(7), professional ethics
Dante has a saying: wisdom defects can be made up with moral but moral defects can not be made up with wisdom to make up for the work of people regardless of the staff is also in charge of the ethics of the workplace which is like a person, health, wealth, status, love and so on, but the health of a 1 and its all 0 as long as the 1 (health) personal significance in order to be infinitely greater! work ethic workman on that 1 work ethic the above six abilities to be meaningful to the company only qualified personnel work ethic is not the same as to the enterprise centripetal force but the staff supervisor regardless of the company good and bad regardless of the position high or low regardless of the amount of salary on the professional quality of personal development foundation to do a day of the monk hit a day of the clock as long as you are in the company one day should be a good day to hit a day of the clock
Only personal opinion to foreman to be Doing things also I firmly believe in the saying: the master leads the door practice depends on the individual all everything personal thought to rely on to sense will be everything everything into something
We are all very respectful of me are obeyed my management a year down the work of the manager certainly
Third, the arrangement of the cashier on duty, the work of the shift
The cashier's work is not tired but have to be attentive to the cashier at any time the mindset and exuberance of the energy in the I always try to make sure that the cashiers have a good rest and work in the supermarket, but also to take care of their special circumstances
Fourth, grasp the work of the first level, to share the worry
As a foreman to solve the problem of the cashier's level, I will never go to the trouble of the supermarket to the major events from the time to ask for instructions to report
The year of the work of the achievements, but there is still room for development I believe that as long as we work hard with the cashiers, we will be able to achieve the same results as we did in the past. As long as I work with the cashier will do a good job
on the cashier's personal work plan 5 (3)
A comprehensive improvement of personal business skills, in addition to the department's business skills, more knowledge of operations, understanding of the company's business situation and the future direction of development, establish goals, not limited to this.
Second, pay attention to the quality of service, through the morning meeting to learn, staff reflection, customer complaints and other ways to monitor the implementation of departmental staff service work, due to the lack of service by the customer complaints of the staff to give serious punishment.
Third, continue to do a good job of personnel to help bring the work, in the form of a pyramid to help bring out more excellent staff, and then the excellent staff into the reserve cadres to help bring the program to go, so that it continues to enhance the development of the enterprise reserves more excellent talents.
Fourth, strengthen the regional management efforts, timely detection of violations, timely processing, for emergencies such as customer complaints, etc., can be resolved on-site solution, can not be resolved, immediately reported, while making detailed records.
Fifth, the customer complaint records, clear the box registration, product returns, gifts issued, membership cards, home appliances, after-sales service, cash register documents, such as archiving and organizing storage.
Six, regular business skills training and assessment of employees, new and old staff comparison, in all departments to form a comparison, learning, catch up, help, super atmosphere, and will be compared with the results of each assessment, the assessment results of the staff to give cash incentives to employees with excellent results, the assessment of the staff to give cash penalties for regression.
VII. Strengthen the communication between departments to understand the development of each department to create a good working environment.
Supermarket cashier team leader work plan
1, check the attendance status of the team, reasonable scheduling of manpower, control of personnel costs;
2, to ensure that the cash register process is fast, smooth and accurate;
3, supervise courteous and high-quality service, to solve the problems of the customers in the checkout area;
4, analyze the difference in cash, and put forward a solution;< /p>
4, analyze the cash difference, put forward a solution;<
5, to ensure the safe operation of the cash register, troubleshooting in a timely manner;
6, is responsible for arranging the training of professional knowledge of the team members and their performance appraisal;
7, timely arrangements for the increase or decrease in the number of cash registers, to ensure that the staff's work efficiency;
8, timely solution to the lack of zero at the cash register, the commodity scanning errors and other issues;
9, do a good job of bulk The customer's service work.
On the cashier's personal work plan 5 (four)
1. In the daily work of things, I will do the following:
(1) Do a good job in all sectors of the service: to strengthen the communication with the various departments
(2) with the higher leadership in the departments to do a good job of assisting the work.
(3) seriously, on time, efficiently do other work assigned by the leadership,
In the day-to-day work of things, I must follow the principle of fine, fine, accurate, carefully prepared, fine arrangements, detailed work, do standard work, stand standard post, in strict accordance with the rules and regulations of the office.
3. Improvement of personal training and business skills, I will do the following three points:
(1) actively participate in the company's arrangements for basic management training, to enhance their professional work skills.
(2) Learn from leaders and colleagues about work experience and methods to quickly improve their own quality.
(3) Enhance the knowledge level through personal independent learning.
I know: a person's ability is limited, but a person's development opportunities are unlimited. Now is the era of knowledge economy, if we can not quickly enhance their own personal capabilities, improve their business level, then we will be eliminated from this society. Of course, to enhance their own, first of all, a good platform, I think the company is my best platform, I will grasp this opportunity to make the level of work and self-cultivation
Nutritional synchronization to improve, to achieve the highest value of self.
I believe that according to their own goals to go on, I will be all the way to the top, I believe that in the new year my harvest and growth will be on a level, I will be with the water conservancy together with no point of effort, refueling believe that will be successful. Finally, thank you for the leadership of this period of time to give me help and support, once again, I wish the smooth up to a year more than a year to earn more, I believe that we will lead the peak of the city in Hailar, the director of the realization of more of our dreams.
On the cashier's personal work plan 5 (five)
Job responsibilities
1, daily according to the specified time to the company cashier to pay the previous day's business payments and statements.
2, on time to the post to prepare enough business with change, invoices to do business before the preparation and cleaning work.
3, the collection of money carefully review the bill issued by the waiter to confirm that the amount and the number of correct If there is an error, immediately returned to the waiter to the general manager to confirm the error of the single signature for null and void.
4, carefully identify the authenticity of the cash found fake bills should be immediately returned to the waiter to explain to the guests and exchange.
5, carefully fill in the business after the payment of bills must be consistent with the account.
6, is strictly prohibited in the cash register to store liquor or personal items not related to work.
8, the cashier shall not be in the cashier's work, corruption, embezzlement, misappropriation of public funds to the detriment of the company's interests, if found to be given to the dismissal and compensation for economic losses.
9, the cashier should carefully organize the daily bill to avoid omissions. At the end of the day, the money into the safe and do a good job of the day's business statements
10, the cashier at the end of the business should be carefully checked the day's business income such as short (long) payments should be promptly identified the reason for the shortfall caused by the cashier himself by the day the cashier full compensation for other reasons or not identify the reason for the report of the Ministry of Finance by the Ministry of Finance to find out how to deal with it
11, the cashier should strictly abide by the financial confidentiality system, must be dismissed and compensated for damages. Should strictly abide by the financial confidentiality system must be in strict accordance with the designated cashier discounts, management personnel to sign the authority to operate if there is more than a timely reminder, otherwise the company brought by the loss of extrusion by the cashier to compensate for the loss of
12, the cashier in the process of operation, such as in the event of a single error voided by the general manager must be signed by the general manager to be able to recognize all the losses otherwise undertaken by the responsible person to bear.
Preparation before business
1. Organize the cash register and clean it up
2. No personal belongings or miscellaneous items are placed on the cash register, and the bags are placed in an orderly and neat manner
3. Turn on the cash register and make sure that it is functioning properly. If there is a malfunction, report the malfunction to the manager in a timely manner and ask someone to fix it
4. Prepare the items needed for business Printing paper, invoices, bags, promotional products, pens, staplers, and other items, Promotional items, pens, staplers, notepads, metal clips
5. Pick up spare change from the store manager, count it and put it in the cash register
6. Upload and download sales data from the previous night's shift
7. Check the printer's integrity
8. Turn on the lights, air-conditioning and stereo
9. Open the store on time, make an intercom announcement, and mobilize the staff's morale
10. Conduct normal cashiering operations.
Cashiering Procedures
1. Greeting The cashier must greet every customer who comes to pay for his/her purchase. The cashier should smile and welcome the customer from the bottom of his/her heart. 2. Accepting Tickets The cashier should politely collect the vouchers from the customers. 3. Checking Out Read out the products and prices on the vouchers, and enter the item numbers and prices into the cash registers in a speedy and accurate manner. The cashier should read out the price of the goods purchased by the customer and input the item number and price into the cash register quickly and accurately to calculate the total amount of the purchase, and inform the customer clearly and accurately
4. Collecting Cash The cashier should read out the amount of the money received from the customer when the customer hands over the money. When the customer hands over the money, the cashier counts it in front of the customer and asks the customer to confirm it. If there is any mistake or counterfeit money, the customer will be compensated for it
5. Finding the change The cashier quickly and accurately calculates the amount of money that should be found and delivers the change and the invoice to the customer, also reading out the amount of money found and reminding the customer to take the invoice with him/her
6. Saying goodbye When the customer leaves the cash register, the cashier should say goodbye to him/her sincerely and with a smile on his/her face.
Points to note
1. The store manager or foreman must sign for the use of discount cards, coupon cards, and free cards by customers. Input the sales voucher into the computer, print the receipt, and issue the invoice
2. Inspect the goods sold and package them
3. The amount of the transaction must be in line with the amount received when closing the account
4. Make the daily sales report, which must include the total amount of the credit card, the amount of cash, the amount of deposits, and the amount of reserve, etc., and make the account clear
5. The cashier must not leave the store without authorization. The cashier must not leave the store without authorization. If he/she has to leave the store, he/she must ask the store manager for permission and hand over the key to the store manager, and hand over the money to the store manager.
6. Keep an eye on the business supplies and change at all times to ensure that there is no shortage of money.
7. Submit or deposit the money into the bank on time every day.
8. Settle the payment at 3:00pm every day. Print out or make the daily sales report of the day.
9. After checking and checking, the cashier must hand over the money to the store. After checking the correct amount of money to the designated bank for settlement and change
10. authorized and approved by the financial agent to pay telephone, taxes, utilities and other related expenses
11. making price lists to keep the cashier area clean and clean maintenance of all items on the cashier desk
12. to assist the sales staff to do a good job of all the sales work and indeed complete the matters assigned by the manager
12. to assist the sales staff to do a good job of all the sales work and indeed complete the matters assigned by the manager
12. to assist the sales staff to do a good job of sales work 13. When products are in high demand, the cashier should take good care of each customer and politely remind customers to queue up to pay for their purchases
14. When products are not in high demand, the cashier can work with the store manager to revitalize the store atmosphere, and should not dawdle or chat when there are no customers. Ticket organization
1. After closing, count the amount of change received before the machine, confirm the use of change, and organize the remaining amount for the next day
2. Staple the voided invoices and canceled tickets together, and then cancel them after the store manager confirms and approves them in the cashier's system
3. Separate gift certificates according to the price, and bundle the checks and credit cards with rubber bands. The checkout statement is put into the cashier's voucher bag
4. Cash registers and credit card machines print out the checkout statement and hand it over to the store manager.
Handover Items
1 The night shift cashier should be in place 30 minutes in advance to prepare the reserve and related materials for the night shift
2 Assist the morning shift cashier to work together and make internal and external announcements
3 Announcement at 15:00 to inform the staff of the whole point of the handover and at the same time, the morning cashier will exit the system and print out the sales records and sales results of the morning shift and check the amount of sales. The morning shift cashier exits the cash register and prints out the morning shift sales records and employee sales results and checks the sales amount
4 The evening shift cashier enters the cash register system and starts cashiering
5 The morning shift cashier reviews the data and counts the amount received and the store manager confirms it by signing the cashier's handover book. 6 The morning shift cashier deposits the checked amount into the company's designated account, hands the deposit slip to the store manager for confirmation of signature, and hands it to the store manager for safekeeping along with the same day's sales slip
7 The night shift cashier is notified of the changeover at the end of the business day and is informed of the changeover. The night shift cashier after the end of business to print the amount of night shift cash register and employee performance exit the cash register system to close the computer, air conditioning, and audio ready to close.