The instruction that shows "funds are protected" is to extend the term of the trading account because of the punishment that endangers the trading security.
In other words, the transaction period of order payment will be extended from the penalty date: within 15 days (360 hours) from the successful transaction, order payment will not be available in the seller's Alipay, and will be automatically released after the expiration.
If consumers initiate after-sales rights protection, the money will continue to be unusable, and the ownership of this money will be subject to the judgment of rights protection.
Extended data:
Causes of "Protected Fund":
As the seller fails to complete the verification of identity authentication information within the time limit, Taobao will pay funds to protect the transactions involved in the seller's account.
From the execution date, all orders in progress and added within 3 days in the account will be temporarily frozen in Alipay's unavailable balance after the buyer of the involved order confirms the receipt, and will be automatically unfrozen after 15 days.
If you want to unfreeze the funds in advance, as long as you pass the identity authentication, the funds involved in the order will be unfrozen immediately. However, the certification or confirmation must be completed within 45 days, and failure to pass the time limit will limit the seller's business.
Taobao Service Center-What if the order shows "funds are under protection"?