hello! The shopkeeper of the explosion list is the benchmark for the take-away operation industry! Next, how to reply to bad reviews!

1. Not satisfied with the delivery

When you hear this reason, don't worry about explaining it. First, sincerely apologize and calmly explain it to the customers. I'm sure the customers will understand. Don't rush to explain when you hear customers' dissatisfaction, which will make customers feel that we are shirking our responsibilities.

the reference words are as follows: I'm really sorry that the delivery staff didn't deliver the meal to you in time because of their slow speed. Your bad review is a wake-up call for all our shop assistants. As the manager, I solemnly apologize to you on behalf of the whole store. The delivery staff who didn't deliver the meal in time has been severely criticized by me. I am the manager of XX store. You can contact me directly if you have any questions. My phone number is XXXX.

About dissatisfaction with the price. There is a detailed introduction in it.