First, vision and personality

An enterprise manager once said such a thing: "Once, I had lunch with the manager of a sales company. Whenever a beautiful waitress comes to our table, he always watches her go out of the restaurant. I feel very angry about it, and I feel insulted. I thought to myself, in his opinion, the waitress's legs are more important than what I have to say to him. He didn't listen to me, he simply didn't take me seriously. "

Comment:

Eyes are the windows to the soul, and respect is the principle of etiquette. The sales manager's eyes not only show disrespect for his partners, but also show the humble vulgarity from the bottom of his heart: he values the beautiful opposite sex more than work and career, and he doesn't respect others or himself at all.

Every public servant should have a pure and noble mind. Only in this way can he win the trust, goodwill and respect of others and lay the foundation for good cooperation.

Second, the old lady and "spouse"

A census taker asked an uneducated old lady when filling out the population registration form, "Do you have a spouse?" The old lady froze for a long time and couldn't answer. Someone next to him explained, "Did he ask if you have a wife?" The old lady suddenly realized this.

Comment:

To get the best communication effect, we must take into account the other party's understanding and acceptance ability and the other party's cultural level, so as to use appropriate titles and words in a targeted manner. If you can't even understand each other, let alone understand each other.

third, just because of one mouthful phlegm?

this is a difficult negotiation.

At the end of the day, Mr. Yue Se of the United States was both annoyed and admired by his opponent, Fan, the director of a medical machinery in China. This factory director Fan is very familiar with the market of the upcoming "big infusion tube" production line. Not only the technical index of the equipment is high, but also the price is very low. In China, Yue Se seems to have never met such a difficult and powerful negotiating opponent. He concluded that in the future, cooperation with the pragmatic factory director Fan would lead to a smooth career. So he convincingly accepted the low quotation of Director Fan. “ok！” The two sides agreed to formally sign the agreement the next day. It's still early. Director Fan invited Yue Se to the workshop to have a look. Workshop orderly, Yue Se nodded approvingly while watching. Walking, suddenly, Director Fan felt a bug crawling in his throat, so he coughed and hurried to the corner of the workshop. Yue Se stared at Director Fan in amazement, only to see that he vomited one mouthful phlegm in the corner, and then wiped it with the sole, leaving a sputum stain on the painted floor. Yue Se quickly walked out of the workshop, regardless of the factory director Fan's efforts to retain, determined to go back to the hotel.

The next morning, the translator knocked on the door of factory director Fan and handed him a letter from Yue Se: "Dear Mr. Fan, I admire your intelligence and shrewdness very much, but the scene of you spitting in the workshop kept me awake all night. With all due respect, the hygiene habits of a factory director can reflect the management quality of a factory. Besides, we will produce infusion tubes for treating diseases in the future. There is a proverb in your country: life is a matter of heaven! Please forgive me for leaving without saying goodbye, otherwise, God will punish me ... "

Director Fan felt that his head was going to explode with a bang.

Comment:

People often say that great wisdom is not limited to details. But others can see you like this, but you can't forgive yourself like this, especially in social activities. Because some sections just reveal the gap in your etiquette. And it is exactly what the other side attaches importance to, which forms a big obstacle to cooperation. The production of medical machinery has high requirements for the environment and the health habits of employees. Yue Se's "demanding" is not excessive, and it is a manifestation of being responsible for enterprises and products and the public. This also shows his level of scientific management and civilized cultivation. In contrast, the level of Director Fan is poor. Although Director Fan has the ability to negotiate, the level of civilization is too different. How can we achieve harmonious long-term cooperation?

Therefore, in social communication, manners are very important.

Fourth, the old frog "retired from the second line"

The new director of a bureau hosted a banquet for the old director who retired from the second line. A plate of fried frog was served at the dinner. The old director nodded with chopsticks and said, "Hey, bro, frogs are beneficial insects and can't be eaten." Without thinking, the new director blurted out: "Never mind, they are all old frogs, and they have retired to the second line." The old director suddenly changed his face when he heard this, and even asked, "What did you say? What did you just say? " . The new director wanted to make a joke, but he let it slip, which offended the self-esteem of the old director and made him feel extremely embarrassed. The friendly atmosphere at the table was completely destroyed. Fortunately, the secretary responded quickly and quickly said, "Old chief, he said that you have retired to the second line and it is not appropriate to eat frogs." The atmosphere is a little relaxed.

Comment:

On the surface, it seems that the new director didn't pay attention to the mentality of the old director and wanted to show some humor. As a result, the metaphor was self-defeating. In fact, some thoughts hidden in the heart of the new director were involuntarily revealed because of being too proud. Therefore, no matter from the use of language, or from the perspective of personal thought, quality and personality, the new director is not cultivated.

From the etiquette requirements in conversation, we should pay attention to each other's psychological taboos and say different things to people with different moods. In the Qing Dynasty's "Family Management Motto", it was said: "Don't talk about the proud things to the frustrated people."

5. There is no master here, only a doctor

A college student in a university ran to the infirmary with his hand over his left lower abdomen and said to the doctor who was sitting in the clinic, "Master, I have a stomachache." The doctor sitting in the clinic said, "There are only doctors here, but there is no master. Please go to the student canteen to find the master. " The students blushed to their ears.

Comment:

We must be clear about the names of cultural people, so as to reduce embarrassment, which not only reflects our own cultural level, but also shows respect for others. Of course, as a doctor, you should also pay attention to service attitude and pay attention to etiquette. We should be tolerant of customers' inappropriate language, and criticize each other in a euphemistic tone.

6. The soprano on the phone

An acrobatic troupe plans to perform in the United States next month. Liu Ming, the head of the troupe, asked the Municipal Cultural Bureau for instructions on this matter, so he dialed the telephone of the office of the director of the Cultural Bureau.

but the phone rang for more than half a minute, and no one answered. Liu Mingzheng was puzzled when suddenly an impatient soprano came from the other end of the phone: "What's the matter?" Liu Ming was stunned, thinking that he had dialed the wrong number: "Excuse me, is this the Cultural Bureau?" "Nonsense, you don't know where you are calling?" "Oh, hello, I'm from the City Song and Dance Troupe. Is Director Wang there?" "Who are you?" The other party cross-examined angrily. Liu Ming muttered in his heart, "My name is Liu Ming and I am the head of the Acrobatic Troupe."

"Liu Ming? What is your relationship with our director? "

"relationship?" Liu Ming is Zhang Er monk scratching their heads;

"I have no personal relationship with Director Wang. I just want to ask about our group's performance abroad." "Go abroad to perform? Director Wang is not here, please call again another day. " Before Liu Ming could say anything, the other party hung up the phone.

Liu Ming felt as if he had been teased, holding the phone for a long time and never recovered.

Comment:

In the above case, the female comrade in the Cultural Bureau was lazy when answering the phone, and her tone was blunt and rude, giving people the feeling of being overbearing. This not only affects the normal handling of official business, but also greatly damages the image and status of national civil servants in the eyes of the people.

VII. Visiting

A city in the south became a "sister city" with a foreign city five years ago. On the occasion of its fifth anniversary, the city was invited to visit. In order to make the visit abroad go smoothly, the city appointed a deputy mayor to organize the visit.

the vice mayor is very experienced. He first put forward the list of visitors, and conducted targeted training for all visitors to learn about the politics, economy, culture and customs of the city. In addition, he also divided the work among all the visitors, and put the work of leader, contact, translation, accommodation, safety, etc. into individuals, and also assigned tasks such as asking questions, recording, recording and taking pictures to people.

Finally, he invited etiquette experts to teach all the members the etiquette rules for visiting abroad, and made specific regulations on the dress, social intercourse and entertainment of the members.

After the tour abroad, foreign friends praised the members' performance during the tour.

Comment:

The so-called visit refers to the on-the-spot observation of specific projects in a planned and prepared way. The vice mayor arranged the visit in an orderly way, especially made the training and requirements in etiquette more specific, which was well received by foreign friends and reflected the good image of our civil servants.

Please salute the national emblem

In World War I, an American black major officer and a white soldier met on the road. When the soldiers saw that the other was black, they didn't salute. As he passed by, he suddenly heard a deep and firm voice behind him: "Please wait a moment." The black officer said to him, "soldier, I don't mind if you refused to salute me just now." But you must understand that I am an army major appointed by the President of the United States, and the national emblem on this military cap represents the glory and greatness of the United States. You can look down on me, but you must respect it. Now I'll take off my hat and ask you to salute the national emblem. " The soldier finally saluted the officer. This black man was Benjamin Davis who later became the first black general in American history.

9. Eat like this

When going out to a banquet with his colleagues, Jiang Kemei, the director of the Finance Bureau, was criticized by everyone for his bad manners.

At that time, in order to enjoy himself at the banquet, Jiang Kemei reduced his "burden" again and again after he started eating. First he loosened his tie, then he loosened his collar button, loosened his belt and rolled up his sleeves. Finally, he quietly took off his shoes. What's particularly unpleasant is that when Jiang Kemei is eating, he always likes to smack his taste intentionally or unintentionally, and when he eats, he makes a loud noise, and the noise is "one wave after another" and "one wave is higher than another".

Jiang Kemei's behavior at the banquet not only stunned the people around him, but also made his colleagues feel ashamed. Everyone accused Jiang Kemei of losing his own people, his company's people and everyone's people.

X. Visiting

Zhang Lin is an official of the Municipal Foreign Affairs Office. On one occasion, the leader asked him to be in charge of contacting a delegation from a certain country visiting this city. In order to show respect for each other, Zhang Lin decided to visit each other in the hotel where they stayed.

in order to avoid being in a hurry, he first made an appointment with the other party by phone and told him how long he would stay. Later, he decorated his appearance and appearance, and prepared some postcards of the city as gifts.

At that time, Zhang Lin arrived as promised. After entering the door, he took the initiative to say hello to each other and shook hands with each other as a gift. Then he briefly introduced himself and handed in his business card and gift in both hands. After a brief greeting, he went straight to the point, showed his purpose, and shook hands to leave after the detailed discussion.

As a national civil servant, Zhang Lin's above performance conforms to the routine etiquette of meeting people and shows his well-trained communication style.