If it's a travel matter, going to the Tourism Bureau to complain is the most effective.

If it is the hotel accommodation consumption side, directly call 12315 to complain.

You can also go to the official website of Ctrip to enter the customer service center and make a complaint.

It is the television, radio, Internet, newspapers and other various channels, give him exposure, he will pay attention.

Ctrip is an online ticketing service company founded in 1999 and headquartered in Shanghai, China. With more than 600,000 member hotels available for booking at home and abroad, Ctrip is China's leading hotel reservation service center. Ctrip has set up branches in 17 cities including Beijing, Guangzhou, Shenzhen, Chengdu, Hangzhou, Xiamen, Qingdao, Shenyang, Nanjing, Wuhan, Nantong, Sanya, etc., and employs more than 25,000 people. in December, 2003, Ctrip was successfully listed on NASDAQ in the United States.

Ctrip.com successfully integrates the high-tech industry with the traditional travel industry, providing a full range of travel services including hotel booking, air ticket booking, vacation booking, business travel management, special merchants and travel information to more than 90 million members. In addition to providing a wealth of travel information on its own website, Ctrip has commissioned a travel book series, Ctrip Goes China, and commissioned a monthly travel magazine, Ctrip Free Travel.On October 26, 2015 Ctrip.com and Where to Go announced their merger.

On August 3, 2017, the 2017 "Top 100 Chinese Internet Enterprises" list was released, and Ctrip ranked ninth.