Cash register workflow in catering industry, business workflow

1. Closing: Check the contents of the statement according to the menu, and find out the reasons in time if the amount is correct. If the reason cannot be found, the bill will not be settled. If there is a discount, it needs the signature of the designated manager to take effect. If there is a free bill, it must be signed by the manager on duty and the guest.

2. Deposit collection: fill in triplicate, set the scheduled date (up and down), set the number of tables, name, unit, meal time, meal place, meal type and meal label. After receiving the deposit, you should write down the amount in words and figures, and then sign it by the cashier, the person in charge of the reception reservation and the guest respectively. Leave the name of the restaurant and the phone number for ordering food. Give the third copy to the guest, the second copy together with the deposit, and the first copy as a stub.

3. Refund of the deposit: After the guest consumes, he will show the receipt after checking out, and the cashier will check it according to the receipt stub and take a seat accordingly, and indicate the refund of the deposit and the amount on the statement. After the manager on duty signs the bill and receipt respectively, he will hand in the recovered receipt together, and the person in charge will sign the deposit slip of the receipt to be invalid.

4. Handling of account cancellation and bill exemption for permanent related households: For companies, units or individuals, customers who check out by installments and customers who are exempt from bills, after retaining the customer's signature, they shall report to the Finance Department respectively, and the cashier shall keep it, and the customer shall sign it after spending, but it is required to indicate the unit, name and telephone number on the bill, and check whether the signatures are consistent for future settlement.

Old checks.

The date of the check is less than two days before the deadline.

The financial seal and name seal are unclear, the seal specifications are not standardized, and the magnetic code line is covered with seal marks.

Indicates that the password must be filled in but cannot be filled in.

Failure to fill in the date and amount as required, with traces of alteration.

The limit check exceeds the limit 10%.

After the inspection, register the meal fee, check number, valid ZJ number (ZJ is not available elsewhere), home address and telephone number of the financial telephone holder with a small note, and register the check information in the cheque book.

7. Fill in the daily report: The cashier should fill in the report item by item according to the bill number of the closed computer and the requirements of the serial number and daily report, paying attention to neat handwriting and not altering it. If the report is filled in incorrectly, the manager must sign it. After filling in the report, the cashier, the manager on duty and the financial supervisor will review and sign it.

A quarter of an hour before going to work, do a good job of collecting documents. When collecting files, all kinds of documents will be classified and collected to prepare for the next shift. Write a written report on the loss of items, clean up the area, and leave work only after there are no guests in the restaurant.

Machine FP

When the guest requests to open more FP, he should ask the department manager for instructions and fill it out after approval, but the excess part should be taxed at 5.5%.

Before the FP is used up, report it in time to get a new FP.

8.FP management: FP is the basis of financial reimbursement and is printed with serial number. The family planning system should be strictly implemented to avoid violating discipline.

9, FP in use should pay attention to:

1) You can't skip numbers when using hyphens.

2) Take back the invalid FP and indicate the word "invalid".

3) Write down the payer and name as far as possible.

4) If FP is issued to a check, the check number shall be indicated.

Calculation method for discount of 10 gold and silver discount card: (omitted)

1 1. Note for cashier:

1) If the guest requests to return the check in cash, he should ask the manager on duty for permission, fill in the daily report and cash column, and mark "Return".

2) Don't pay the bill alone with the guests.

3) Pay attention to the preservation of files. The invalid documents shall be signed by the supervisor, properly kept, handed in at the time of checkout, and shall not be destroyed without permission.

4) control the use of outside calls. Personal phone calls are not allowed during work, but the phone content can be recorded and told to employees after work. Employees make personal calls, record their names and phone numbers, and report after work.

5) Pay attention to ensure the hygiene inside and outside the cashier, take good care of facilities and equipment, and pay attention to maintenance.

Second, the steps of saving money and opening the safe at each collection point:

Safe deposit box is a special safe, which is only used by cashiers and financial cashiers at various cashier points. No one else can use this safe without permission.

Cashier investment steps:

1), the cashier at each checkout point, check the data in the income and income report of the shift in each shift, and check whether the cash subtotal, check subtotal and credit card subtotal are the same as the cash, check and credit card received.

2) Fill in the donation envelope according to the verified data, including date, donation time, cashier's name, currency, subtotal, check number, amount, credit card number and card number. If it is short or long, please also indicate it on the envelope.

3), cash, checks, credit cards, after counting, put them in envelopes (be careful not to fold the checks), seal them with glue (no stapler), and sign at the seal.

4) Fill in the investment registration record accurately, and sign the collection point, payee, investment amount and payee. If there is any explanation, register it in the remarks.

5) Every investment must have a supervisor. Please sign the supervisor's certificate after the investment.

6) Take the time invested in each shift as a stage. If there are shifts, you can invest in one package, but don't invest two people in one package.

Third, the safe opening steps:

When opening the safe, two people should open and take out the wallet at the same time, one with the key and the other with the password. After taking out the wallet, check it with the investment registration form, and the person who takes out the wallet should sign the investment registration form to prove it.

At the same time, if the money in the bag does not match the cover, it should be traced immediately.

If there is counterfeit money in the bag, or there are other incomplete procedures, the cashier's responsibility should be investigated and two people should give evidence.

Pay it to the finance department for bookkeeping or deposit it in the bank for future reference.

5. At present, there are five checkout methods * * *: cash, installment, check, signature and credit card.

How to distinguish cash: distinguish whether watermark, security thread, pattern, fluorescence, embossing, magnetism, paper sound and feel are tough.

6. The scope of cheque rejection: cash cheque, foreign cheque and cheque holder with foreign identity card.

This check is dirty, oily, folded and incomplete.

The endorsement column has handwriting and seal.