How do catering enterprises establish their own "chain system"? How did this God-like system come into being? 1. The first step of system construction is to "form a team". According to the plan of the expert group, the composition of the group is as follows: each group has four people, and four people share four different roles, namely, experienced senior employees, well-written writers, talents with a certain theoretical basis, and communication experts who are good at collecting other people's opinions. There are 8 groups of such teams, with 32 people. However, the enterprise later sent 57 people to participate, because they found that the process of system construction was the process of the backbone team's growth and progress through action learning. The large team participated in the whole process of system sequencing, process performance and result performance confirmation, inspection and evaluation, improved sequencing, operation improvement and operation manual preparation.

in this process, they fully expounded their own views and experiences, and at the same time absorbed the excellent practices of colleagues, and more importantly, formed a systematic way of thinking. The construction of the system poses a great challenge to the core team, especially the team members are full-time and most of them are front-line managers. However, the core team of enterprise system construction did not shrink back, but bravely faced the challenge and completed this great project meticulously.

2. The second step of system construction is to organize the system. This is the most critical basic work-it uses mind map (software) to sort out the current operation of the enterprise. At that time, the enterprise had more than 211 shops, and the practice of each shop was very different. Therefore, it is difficult to unify the current situation. However, the members of the system construction team have never done this. In addition, they "don't pay attention to books, don't pay attention to the top", and don't classify according to McDonald's 12 system subdivision, but classify according to business operation practice, but they are also divided into three categories: main system, support system and management system. Since then, the system construction has been following these 15 systems. 3. The third step of system construction is to optimize the operation.

4. The fourth step of system construction is to write the operation manual. After several months' efforts, the operation standard can be basically determined. At this time, on the basis of the principles of specialization, standardization and simplification, the operating procedures, systems, skills, standards, specifications, tables and other contents will be compiled into documents. Therefore, establishing a "chain system" is not as simple as "writing a manual" and "writing a manual", which only accounts for 21% of the total workload at most, although the "manual" also needs several evaluations and audits. 5, the fifth step of system construction, the preparation of training manuals. The operation manual can't represent the whole system. Secondly, it is necessary to transform the Operation Manual into a "training system" document, that is, a training manual for management group and a training manual for employees, so as to facilitate the training and absorption of employees at all levels. In this process, we need the principle and tools of "learning map" to analyze the functions and corresponding knowledge and skills of each position in the restaurant.