# Experience # Introduction In recent years, China's consumer rights protection work has achieved remarkable results, laws and regulations have been continuously improved, and consumer rights protection channels have been smoother. The following is.
1. Experiences and gains of consumer rights protection 2122
As professionals have pointed out, the current consumer rights protection is facing a new situation that "the traditional consumption ills have not been removed, and the rise of the new economy such as the Internet and the continuous expansion of new consumption fields have brought many new consumption disputes". This requires that old problems should be solved quickly, and new problems should be adjusted in the aspects of revision and improvement of laws and policies and even resource investment. The whole system of protecting consumers' rights and interests should have more keen and efficient awareness and ability to optimize and improve.
from the trend that consumption has become the main driving force of economic growth, it has become increasingly important to strengthen the protection of consumers' rights and create a healthier consumption environment for achieving high-quality economic development. The contribution rate of final consumption expenditure to GDP growth in 21xx is as high as 57.8%; The xx report also pointed out that it is necessary to improve the system and mechanism of promoting consumption and enhance the basic role of consumption in economic development.
The most basic supporting guarantee is to activate the consumption potential and vitality, consolidate the basic role of consumption in economic development, and improve the level of consumer rights protection. Therefore, doing a good job in protecting consumers' rights and interests is not only an "expedient measure" in the new consumption context, but also a long-term strategy for continuous strengthening.
2. Experiences and gains of consumer rights protection. March 5, 2122
This year is different. Due to the epidemic, the broadcast of the ceremonial CCTV 3.15 party was postponed, which is different from the overwhelming protection in previous years. In recent days, the actions to promote consumption have been one after another, and the sound has been higher and higher. This does not mean that the protection of consumers' rights and interests is not important and the situation is not severe. The outbreak of the epidemic provides a new perspective for the protection of consumers' rights and interests.
The emergence of COVID-19 epidemic, a "black swan", has brought difficulties and challenges to achieving the goal of economic and social development throughout the year. In the long run, China's economy is a sea with strong resilience, which can fully cope with short-term shocks. However, it is undeniable that the current economy has been affected, especially the service industries such as catering. In the "troika" that drives economic growth, consumption is of special importance. Depressed consumption will inevitably bring about industry compression. It is precisely to promote the recovery of the consumer market that many proposals and coupons are issued to boost consumption growth.
how effective these emergency measures will be remains to be proved by practice. But stable consumption means stable economy, and stable economy means stable employment, which is beyond doubt. Its clear orientation and strong determination run through the whole process of promoting consumption measures. The completion of consumption behavior depends on the "pocket", that is, whether there is money in the pocket; It also depends on the "grain bag" and what products and services the market provides; It also depends on the "head", which is the consumption experience supported by the consumption environment. It's hard to imagine that the market is full of traps, and every step may fall into the pit. How can consumers dare to spend boldly? The protection of consumers' rights and interests seems to rest on consumers, but in fact it is the economy and society that ultimately benefits. This has put forward higher requirements for clearing the pots and pans that restrict consumption and for the consumption environment under the background of epidemic situation.
the protection of consumers' rights and interests is always going on. At present, we are faced with the situation that "the traditional consumption chronic disease has not been removed, and the rise of new economy such as the Internet and the continuous expansion of new consumption fields have brought many new consumption disputes". On the one hand, in the traditional field, the protection of consumers' rights and interests still has a long way to go. On the other hand, the change of consumption scenes and the transfer of consumer terminals have brought new challenges to the protection of consumers' rights and interests. During this epidemic, let's not talk about the problems such as the difficulty of refunding tickets, fake and shoddy masks, etc. Take the "non-contact consumption" as a new thing, and what challenges it will bring to consumer rights protection in the future, which is worthy of study and attention.
3. Experiences and gains of consumer rights protection 2122
Hedging the impact of epidemic situation and expanding consumption are important focus points. In order to release the restrained and frozen consumption, cultivate and grow the new consumption and upgraded consumption that were born in the epidemic prevention and control, and make the physical consumption and service consumption be replenished, it is necessary to create a safe consumption environment in an all-round way. The "Implementation Opinions on Promoting Consumption Expansion, Upgrading and Accelerating the Formation of a Strong Domestic Market" puts forward clear requirements in the fields of strengthening market order supervision, actively promoting the construction of credit system in the consumer field, and fully unblocking consumer rights protection channels. In the process of implementation, we should fully see that the current consumer infringement is increasingly characterized by cross-line and cross-media, and consumer rights protection is also characterized by cross-regional and cross-departmental characteristics. Only by opening up online and offline, communicating inside and outside the door, and coordinating the resources of all parties can we do a good job in the consumption environment.
it is of great significance to promote the expansion and quality of consumption while preventing and controlling the epidemic. The consumption environment under the epidemic situation is of special significance, and it is by no means a dispensable ornament. Protecting consumption and promoting consumption are interlinked, and improving the environment is actually promoting consumption, which gives different meanings to March 5 this year. If the stimulus measures are only a temporary measure, then strengthening the protection of rights and interests is a long-term policy. Doing a good job in protecting consumers' rights and interests is actually improving the consumption environment, which is to contribute to stabilizing consumption, economy and employment.
4. Experiences and gains of consumer rights protection 2122
In the current national economic system, consumption has become the main driving force for economic growth, especially affected by the epidemic. At present, consumption upgrading has become an unquestionable trend, from tourism market to retail market, from catering industry to cultural industry, from real economy to e-commerce economy. In the Spring Festival just past, all localities are strengthening the protection of consumers' rights and interests, constantly innovating ways to accelerate the construction of a "new consumption system" under the new development pattern, and using the rule of law to escort the prosperity of the consumer market. To protect consumers' rights and interests, the fundamental thing is to use complete laws to govern the consumer market and strive to safeguard the vital interests of the people.
5. Experience and harvest of consumer rights protection 2122
Consumer rights protection is an important part of the construction of people's livelihood under the rule of law, which plays an important role in protecting people's livelihood and promoting development. Protecting people's livelihood by the rule of law is the "main theme" of stabilizing the consumer market and the basic direction for the whole party to implement comprehensive and deepening reforms. On the one hand, firmly establish the idea of "people-oriented". In the process of promoting the protection of rights and interests, the consumer market must adhere to the concept of "people-oriented", incorporate the protection of consumer rights and interests into the key content of market management and control, and take the national rule of law as the most effective means to protect people's rights and interests, safeguard the fundamental interests of the people, and enable consumers to better exercise their rights and interests. On the other hand, we must unswervingly promote the implementation and supervision of the rule of law. We should thoroughly implement Xi Jinping's thought of the rule of law, promote the implementation of consumer rights and interests policies in accordance with the law, strengthen the protection of factors, improve the consumption environment, enhance market vitality, realize, safeguard and develop people's interests by relying on the rule of law, and maintain the healthy order of the consumer market with a strong responsibility.
it is an inevitable choice to improve the protection mechanism of consumers' rights and interests and give play to the leading role of new consumption. Building a healthy economic ecosystem and upgrading traditional consumption with the protection of consumers' rights and interests is conducive to activating the endogenous power of economic growth, enhancing people's livelihood and well-being, and promoting the optimization and upgrading of economic structure. On the one hand, we should use the rule of law to stabilize the market economy. Strengthening supervision is the way to cure the problem. Especially during the holiday season, the consumer market is extremely active. It is necessary to use the power of the rule of law to protect the people's consumer demand, implement it from actions, recognize the problems and difficulties faced by the current consumer market, identify the key nodes of the rule of law to promote market economic growth, and strictly protect the rights and interests of consumers. On the other hand, it is necessary to improve legislation and strengthen supervision. We must strictly fulfill our responsibilities of grasping reform, promoting development and ensuring stability, do a good job in the top-level design of consumer rights protection, unswervingly plan our work with the rule of law, seize key areas and weak links, strengthen coordination and form synergies, punish unhealthy trends with the rule of law, supervise responsibilities with the rule of law, and grasp the style of work with the rule of law, so as to achieve strict rectification, quick handling and heavy accountability.