Front desk:
Receive reservations, individual passengers, receive teams, handle inquiries, store luggage, handle reservations and handle complaints. Some hotels also list cashier at the front desk as normal management.
Requirements: technical secondary school degree or above, with regular facial features, male 172CM, female 160CM or above, no obvious scars and visible tattoos, basic knowledge of English, naked eyes 1.2 or above, fluent expression, alert eyes and ears. Age: about 20-28 years old, generally over 28 years old, all of them turn to the backstage to make an appointment.
Housekeeping department:
Cleaning rooms, routine maintenance, booking meeting rooms, arranging venue layout, checking in and checking out, booking flowers, cleaning linen, etc.
Requirements: Waiters should be above junior high school, legal citizens, without disabilities, male 170CM, female 158 or above, and can bear hardships. Domestic Clerk: Require high school education or above, be able to operate computer, be proficient in typing and office operation. , fresh and straight appearance, and must be female. Age: 18-38 years old
Food and beverage department:
It is divided into Chinese food, western food and Japanese food, which are combined into one department. Usually, it is an independent management and accounting department, which is responsible for taking orders for banquets, booking conference rooms, arranging venues and ordering takeout groups.
Requirements: I only say employees, male 170, female 158cm or above, graduated from junior high school, with good looks, no disability, no visible tattoos and smooth expression. Age: 18-25 years old.
Entertainment sector:
Accept birthday \ wedding \ festive karaoke box reservation, personal performance venue arrangement \ wine service, song-ordering flower basket reservation and other services.
Requirements: I don't know, this department is entertaining, such as the invisible tattoo mentioned above, which is not required by this department, as long as the department manager interviews. Strong endurance, good looks, cheerful and outgoing personality are required, and there is no rigid requirement for academic qualifications.
Security department:
There are two kinds of insurance: internal insurance and external insurance. There are no obvious regulations on personnel. Usually it is a shift system. Sometimes it's sunny outside, and sometimes the air conditioner is on in the lobby. Responsibilities are vehicle arrangement, emergency treatment in case of emergency, monitoring, employee safety training, etc.
Usually male, veterans are preferred, with good looks and no disability. Vision 1.5, but physical strength is required. Interviews are usually defined by how many seconds there are in 100 push-ups and 100 meters sprint.
Age: 18-38 years old.
Sales department:
To sell any products that can be rented or operated in the hotel, contact the main person in charge of the travel agency \ company and bring the driver. The sales department also organizes and arranges regular hotel marketing activities and makes group reservations.
Requirements: Have hotel working experience, understand the internal operation of the hotel, be handsome in appearance, fluent in expression, extroverted and fluent in expression, and have technical secondary school education or above. Age: 18-38.
Personnel department:
Responsible for personnel recruitment and dismissal \ induction training, coordinate with the labor department, and regularly track whether all hotel personnel regulations are closely related to the labor law. Responsible for personnel promotion, personnel attendance, etc.
Requirements: Must have at least 2 years hotel working experience, computer skills, personnel experience, college degree or above.
Finance department:
Responsible for the hotel's income and expenditure, but also manage the daily work of cashiers arranged by various business departments.
Requirements: major in accounting, local employees are preferred. I know about most hotels, and employees who graduated from foreign accounting majors generally don't take the hotel exam. Usually, ladies are preferred.
Logistics department:
It is divided into infirmary, washing department and staff canteen.
The requirements of the staff canteen in the infirmary are not explained here. The washing department is responsible for washing, ironing and folding linen in the hotel. Employees, ordinary workers in society, graduated from primary school, can bear hardships.
Administrative department:
It is usually the highest decision-making department of the hotel, responsible for hotel administrative regulations, participating in personnel transfer and overall planning, reviewing sales and marketing plans, and exercising the power of general manager.
Requirements: All managers have working experience as managers in relevant departments.
Engineering department:
Responsible for the maintenance of hotel facilities.
Requirements: major in mechanical engineering, with relevant engineering management experience is preferred. Male worker 18-40 years old.
Purchasing department:
An independent accounting department, which is linked with the logistics department and managed by the finance department, serves the material procurement of various business departments.
Requirements: Experience in purchasing, local people are preferred.
Others: some small departments, such as the reservation department belongs to the front office department and the banquet department belongs to the catering department. I won't list them one by one. I'm exhausted ... >>
Question 2: What departments do the front-line employees of the hotel have? Front desk concierge business center fitness center catering department restaurant
Question 3: What departments does a star-rated hotel include? What are they responsible for? The departments of the hotel are set according to the hotel's own situation, and some of them can be merged or split, depending on the general situation.
Our hotel now uses the 10 department.
1. Front Office
2. Home Economics
3. Food and Beverage Department
4. Recreation and Sports Department
5. Sales Department
6. General Administration Department (General Office)
7. Accounting Department
8. Human Resources Department
9. Engineering Department
10. Security Department
Question 4: What are the main departments of five-star hotels and what do they do? No. You studied hotel management, but you don't know what departments the hotel has. ⊙⊙b Khan If your English is good, you can try to be a concierge in the concierge department, mainly to provide luggage service for guests and get a golden key when appropriate.
Question 5: How many departments does the hotel have? Division of labor and responsibilities of hotel functional departments
1, office
Generally, it consists of clerks, logistics, archivists and motorcades.
Main functions:
(1) Draft all kinds of official documents according to the requirements of the Prime Minister's Office.
(2) Arrange relevant meetings and activities convened by the general manager.
(3) Responsible for receiving, distributing, filing and keeping all kinds of documents and related materials inside and outside the hotel, as well as the management of hotel files, seals and letters of introduction.
(4) Formulate necessary management systems and standardize office order and procedures.
(5) Responsible for inspecting and urging the implementation and execution of the general manager's work instructions.
(6) Receive visitors and coordinate internal and external relations.
(7) Responsible for the management and use of administrative vehicles.
2. Accounting Department
Generally, it consists of checkout group, credit review group, cost control group, accounting group and computer group.
(1) is responsible for providing checkout cashier service for guests.
(2) Review the business situation of the hotel on that day and prepare the business day report for the reference of the general manager's office.
(3) Responsible for the control and management of hotel operating costs and expenses.
(4) Responsible for the acceptance and payment of all kinds of purchased materials in the hotel.
(5) Responsible for hotel financial accounting and preparation of financial statements.
(6) Responsible for the maintenance and management of the software and hardware of the hotel computer system, and training the operators.
(7) Formulate and improve the hotel financial operation and management system.
(8) Responsible for the management of the daily operating funds of the hotel.
3. Human Resources Department
It consists of personnel management, labor wages and benefits, staff training and quality inspectors.
Main responsibilities:
(1) According to national and local labor and personnel policies and regulations, formulate rules and regulations on hotel personnel management, labor wages and benefits, employee training, etc.
(2) Organize organizations and posts according to the actual situation of the hotel, and determine the responsibilities and work requirements of each post.
(3) Responsible for recruiting new employees, organizing employee training and conducting assessment.
(4) Assess and reward employees, enhance cohesion, mobilize enthusiasm, and tap and develop employees' potential work ability.
(5) Establish quality inspection training network, formulate and implement detailed rules for service quality evaluation, and supervise the standardization and proceduralization of service operation.
4. Sales Department
Main responsibilities:
(1) Analyze and study the hotel's marketing environment, and select the appropriate target market according to the market and the hotel's own conditions.
(2) Formulating a reasonable price policy, researching, forecasting and expanding the tourism market.
(3) Focus on selling hotel rooms, banquets and conference products, and maintain and develop good business relations with key customers.
(4) Establish a good market image of the hotel, constantly expand its popularity and gradually increase its market share.
5. Public Relations Department
It consists of planning, art design, information arrangement and public relations reception.
Main functions:
(1) Hotel CI design and implementation, systematically promoting corporate image through various media and public relations means.
(2) Plan public relations activities such as business theme activities and special promotion activities, and cooperate with other departments to implement them.
(3) Collect, sort out and analyze the information inside and outside the hotel to serve the decision-making of the general manager's office.
(4) Participate in the construction of hotel corporate culture and create a positive corporate atmosphere.
(5) Keep good communication with all walks of life and do a good job in the reception of important hotel guests.
6. Front desk department
It consists of reception desk, concierge department, front desk switchboard, business reservation department, assistant manager of lobby, administrative floor, etc.
Main functions:
(1) is responsible for receiving all arriving guests.
(2) Contact and coordinate the hotel's customer service work, and timely transmit customer service information such as room reservation, actual arrival, room report and special requirements of guests to other relevant departments.
(3) Provide various front office services, such as reservation, inquiry, check-in, concierge, luggage storage and transportation, business center, airport pick-up, etc.
(4) Responsible for accepting and handling guest complaints.
7.housekeeping department
It is composed of groups such as room service, laundry room, PA sanitation and room center.
Main functions:
(1) Provide guests with high-standard room service.
(2) Responsible for the cleaning of guest rooms and public areas.
(3) Responsible for cleaning all fabrics in guest rooms and restaurants, guests' clothes and uniforms of employees in the whole store.
(4) Responsible for the management of guest room equipment and supplies ... >>
Question 6: What departments do five-star hotels have, which are the most pillar departments, and the division of labor is more specific? Take a five-star hotel in Shenzhen as an example, there are seven departments: catering department, public relations department, sales department, housekeeping department, front office department, engineering department, finance department and personnel department. The general setting in the industry is seven departments and one room (one office).
The catering department is responsible for all the processes of restaurant catering, including purchasing, cooking, serving, accounting, tableware cleaning and so on. The catering department is a relatively labor-intensive department. The salary is in the middle, but the salary of senior chefs will be calculated separately.
The sales department is responsible for promoting rooms, meetings, contacting various houses and holding banquets. If you count the commission, the wage elasticity is relatively large. In addition to the basic salary, the general salary structure also includes commission+bonus.
The public relations department is responsible for external image planning and external advertising. The work of the public relations department is smart and flexible, but the salary is relatively stable and the salary is in the middle.
Housekeeping department is responsible for the cleaning, layout, related items and equipment configuration of guest rooms. Tired from work, the salary is average.
The front office is mainly responsible for the affairs in the lobby, such as customer settlement, consultation, luggage delivery, etc. Work is as tiring as housekeeping and catering, but some jobs pay more, such as cashier at the front desk.
The engineering department is responsible for the repair and maintenance of the hotel. The work is not too tiring, but the technical requirements are relatively high and the salary is above average.
The finance department is responsible for the financial settlement of the whole hotel, including the salary payment of employees. The salary of the finance department is in the middle, but the work is relatively leisurely and rigid.
The personnel department is responsible for the staffing of all departments, the recruitment, training, rewards and punishments of employees, and stable wages.
Question 7: What departments does the hotel have? Housekeeping department is responsible for checking in and out and cleaning the room. Food and beverage department, providing catering services. Engineering department, responsible for maintenance. Finance department, accounting. Sales department, promotion conference hall, banquet and guest room. Security department, responsible for the security of hotels and garages. There is also the personnel department, which is responsible for employees. That's about it.
Question 8: What are the positions in the hotel? 1. Position: general manager
Deputy general manager
General manager assistant
The head or manager of each department
Department manager of each department
Department heads
Departmental foreman of each department
Employees in various departments
2. Hotel Department:
General manager's office (administrative office), human resources department, finance department, engineering department, catering department, housekeeping department, front office department, security department, marketing department, etc. Most departments also have small department managers, such as Chinese restaurant managers, western restaurant managers, banquet hall managers, bar managers, lobby bar managers, food delivery department managers and so on.
Question 9: What departments do large hotels have? What is the division of labor of employees in various departments? Who are the hotel executives? General departments are as follows: Marketing Department, Housekeeping Department, Catering Department, Entertainment Center, Front Office Department, Assistant Manager of Lobby, Warehouse Management Department, Purchasing Department, Finance Department, Human Resources Department, Administration Department, General Manager's Office, Engineering Department, Security Department, etc. Hotel executives include: chairman, directors, general manager, chief financial officer, director of human resources, assistant to the general manager, assistant manager of the lobby (some hotels will set this as an executive) and so on. The work of employees in different departments is as follows: Marketing Department: selling rooms, arranging sales plans, etc. Housekeeping department: manage rooms; Food and beverage department: manage the production of food and beverage; Entertainment center: sauna, * * *, ktv, etc. Front desk: receptionist, cashier, doorman, etc. Assistant manager of the lobby: the most miscellaneous position in the hotel, the leader of walking management; Warehouse management department: manage materials and other resources; Purchasing department: purchasing items; Finance department: cashier, accountant, etc. Human resources department: the management and development of human resources; Administration department: reception, outreach, trade unions and other administrative work; General manager's office: assisting the general manager and other senior managers; Engineering department: hotel equipment maintenance; Security department: to protect the safety of hotels and guests.
Question 10: What departments does the hotel have? What is the department responsible for? The hotel consists of personnel department, promotion department, service department and business department.
The personnel department is mainly responsible for the training, recruitment and assessment of talents.
The promotion department is responsible for promoting the promotion of the whole hotel and letting more people know about the company.
The service department is responsible for serving the guests.
The business department is responsible for running outside and promoting with other companies.