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Currently the catering industry environment is quite severe, how to do a good job of business, catering department in the hotel under the correct leadership, the full implementation of the hotel's business contracting program, to the center of the economic construction, to strengthen the management of the up and down the same, so that the catering department in the catering industry downturn and heavy contracting tasks, steady progress, achieved better economic and social benefits, now the main work is summarized as follows:

First, the completion of the economic indicators:

The annual operating income of _____ yuan, compared with last year's _____ yuan, an increase of _____ yuan, a growth rate of __%, the cost of _____ yuan, compared with the same period last year, an increase of _____ yuan, an increase of ___%, the cost of _____ yuan, compared with last year's _____ yuan, an increase of _____ yuan, an increase rate of __%, consolidated gross profit margin __%, compared with last year's __%, up (or down) __%, operating expenses of _____ yuan, compared with the same period last year's _____ yuan, an increase (or down) of _____ yuan, an increase (or down) rate of __%, the actual completion of the task for the whole year of _____ yuan, an overfulfillment of the task of _____ yuan, ( Quota submission year task is 38xxxx yuan).

Second, the main work done this year:

(a) the implementation of the hotel business contract program, improve the incentive distribution system, mobilize the enthusiasm of employees.　This year, the Food and Beverage Department quota submitted to the hotel's mission of 38xxxx yuan, compared with last year's 32xxxx yuan, up 6xxxx yuan, an increase of 1xxxx. in order to better complete the task, the leadership of the Department of Food and Beverage to develop the internal business plan and the distribution of benefits and wages, according to the department, position, technology, skills, labor intensity and other aspects of the different economic indicators are broken down into the sub-departments approved by the turnover of the sub-departments, the turnover of the sub-departments, the distribution system of incentives to mobilize the staff motivation. The turnover of each sub-department, the amount of output, the amount of costs, gross margins, month by month accounting, commission, energy-saving plus awards, fully embodies the principle of task and benefit wage linkage, so that they play their respective strengths, can find ways to do a good job in business, mobilizing the staff's positive initiative. This year's per capita monthly income of ____ yuan, compared with the same period last year ____ yuan, an increase of ___ yuan, a growth rate of __%.

(ii) grasp the standardized management. Strengthen the coordination relationship, improve the comprehensive reception capacity.

1. Sound management organization, by the leadership of the Ministry of Food and Beverage, sub-departmental manager of the quality management team, throughout the year to give full play to the role of the team both division of labor, but also collaborative, from top to bottom, layer by layer to implement the management system, a level of responsibility for a level of the implementation of the management of the effectiveness of the rewards and penalties to improve the overall quality of leadership, so that the management of the management of the more smoothly.

2. Improve the catering department's meeting system. Meetings include the year-end summary of the model meeting, quarterly summary meeting, monthly business analysis meeting, weekly meeting, daily review meeting, before and after the class meeting, financial supervision and audit meeting, health and safety inspection report meeting, etc., due to the improvement of the system, the quality of the meeting improved, the superior directives to be implemented in a timely manner.

3. Establishment of the product estimate Qing supply supervision system. In order to maximize the bottom of the estimated clear varieties, coordination of various sub-departments to do a good job in the supply of products, every day, morning, afternoon and evening city check the supply of products to estimate the clear situation, the city of the estimated clear varieties of a special thin record, while the relevant sub-departments to verify the checking of the zheng and require the signature of the management staff, in order to share the responsibility. After the establishment of the system, the original Lei Lei each city to assess the phenomenon of clear five or six dishes has become history, and now the product supply situation has been normalized.

4. Strengthen coordination. Hotel division of labor fine, more links, the completion of a job, depends on the coordination of cooperation between departments, weekly meetings repeatedly emphasized that the problem, the departments shall not blame each other, put off, to be bold enough to admit mistakes, more to find each other's strengths, good coordination, this year, greatly reducing the existence of some of the past disjointed phenomenon of uncoordinated.

5. Improve the comprehensive reception capacity. This year, a comprehensive grasp of the standardization of services, product quality, so that the reception capacity greatly improved. Do a good job in all kinds of community banquets, receptions, banquets, buffets, conference meals reception at the same time, but also to do a good job of senior leaders and major companies, hotels, all types of banquets reception, such as reception of a number of foreign countries, presidents, heads of state, prime ministers and ambassadors, the domestic central ministries and commissions, provincial governors, commanders, military chiefs, mayors and so on the leadership; the night of March 18, the city reception unit banquets, weddings and other meals **** 165 seats! The highest record of the total number of seats booked in Lei day of opening; the night of September 29, reception of wedding **** 75 seats, the highest record of the total number of seats of the historical pure wedding banquet. Because of the beautiful environment, reasonable price, delicious flavor, first-class service, so that guests are happy and Lei, satisfaction and return.

(C) to open up the business, the development of income channels, expanding business income.

This year in the catering industry downturn, business is difficult to do, the leadership of the Ministry of Food and Beverage often market research, do business analysis, continuous exploration, bold attempts to try to make a wise decision to take their own way of doing business. First, the opening of six business projects throughout the year: buffet Chinese food, buffet hot pot, seafood, you can click, friendship nightclub, the Millennium old turtle hot pot city, restaurant chain (in preparation).

Second, to carry out joint activities, Food and Beverage Department and Rooms Department, Sauna Center, Tea House with each other, *** with the promotion of business; such as guests with accommodation card consumption can enjoy a 15% discount, sauna center to send the meal business to the Tea House to provide fragrant tea and desserts.

Third, eight promotional activities throughout the year, the California Bass one dollar per strip, the VIP room without minimum consumption, special dishes, food home, each 1xxxx. quality service activities, civilized and polite activities, sales promotion activities, such as prizes.

Fourth, the sales department and the production department, according to the market consumption needs, the regular introduction of new dishes every month, point 18 models. The annual launch of the Millennium old turtle soup and other new dishes *** 20xxxx models, expanding operating income of 10xxxx million yuan, the hotel through a series of business activities to improve the visibility, and achieved good economic and social benefits.

(D) full public relations, for more repeat business.

The leadership of the Ministry of Food and Beverage to public relations as an important work Lei grasp, large and small meetings, often instill public relations awareness and knowledge. Sales Department staff in the prosperous field when the full to the floor and customer communication, ordering, in different forms to solicit their valuable opinions. On holidays, to the relationship with the telephone greetings, such as Mid-Autumn Festival mooncakes, offer calendars, send New Year's cards and so on. Through everyone's efforts, this year, the overall level of public relations of the Ministry of Food and Beverage has improved, repeat customers than in previous years increased (e) to enhance staff awareness of the benefits, strengthen cost control, cost savings.

Catering Department leaders often emphasize the importance of cost control, cost savings, enhance the staff's awareness of the benefits, and require employees to pay the action. At the same time to improve the system, clear responsibility, according to * system to strengthen control. Throughout the year to improve the "cost of expenditure regulations", "raw materials, payment, storage system", "to plug the loopholes system", "the rational use of raw materials system", "office supplies system", "goods requisition system", "financial audit audit system", "cashier management system" and so on. This year, all the staffs have developed good saving habits, turn on and off the water, oil, gas and electric valves reasonably, and stop the wasteful phenomenon in time. In addition, the leadership of the catering department and the manager of the supply department conduct regular market surveys to grasp the market price dynamics and adjust the purchase price of raw materials in a timely manner. In October, the launch of the Millennium Turtle Soup, the original Lei is a complete set of semi-finished goods, in order to reduce costs, after Lei into their own turtles, their own cooking, nearly two months Lei, saving the cost of more than 30,000 yuan.

(F) to do a good job of political thinking, to promote the improvement of economic efficiency.

Catering Department to give full play to the role of party organizations and trade unions, care for employees, stimulate emotions, enhance cohesion.

1. Organize staff to participate in the 97 years of Yangcheng excellent chef, excellent waiter technical competitions, to participate in the hotel athletic games, calligraphy competitions, skills competitions, chess competitions, table tennis and so on. Participate in the hotel to help the poor and needy donation activities, learning the "Three Character Classic" activities, learning English 50 activities. In the various competitions, have achieved good results, including the hotel's athletic games, won six gold medals, three silver medals.

2. Throughout the year, the department held a civilization and courtesy month skills knowledge quiz competition, dance, karaoke and other recreational activities xxxx, spring tour xxxx, out to visit and study 1xxxx, all types of symposium xxxx, women's meeting xxxx, home visits xxxx, visit the sick 2xxxx.

Through various activities, so that the staff formed a love of the hotel, unity and development of a strong collective, the hotel is the most powerful, and the hotel will be the most important thing. Through various activities, the staff formed a love of the hotel, unity and development of a strong collective, good staff moral character, the whole year to pick up the gold deeds have xxxx, the staff team is stable, the flow is small, this year, the average monthly turnover of about xxxx.

(VII) improve the labor system and the training system, improve the quality of staff.

1. Strict labor system, the Ministry of Food and Beverage recruitment of new employees, eligible, merit-based, do not meet the conditions, all rejected, without mercy, to ensure the quality of zheng recruitment. At the same time, the higher leadership in-depth between employees, digging talent, constantly enrich the team, through repeated inspections, the annual promotion of the minister xxxx, foreman xxxx. violation of the hotel's provisions of the staff, education-based, on repeated offenders, will be punished by dismissal, the annual **** punishment of employees 1xxxx. due to the strict nature of the labor, the staff of high quality, the work efficiency is greatly improved.

2. Improve the training system. In order to make the training to receive the expected results, the leadership of the Ministry of Food and Beverage first clear training to have a "purpose", "practicality", "time" of the guiding ideology. Secondly, set up a training team, and thirdly, the development of a training program to take a combination of theory and practice, the old with the new way, training in stages and batches. For example, once a month management training, safety and health training; twice a week promotional training, service knowledge, service skills training. Four, regular assessment, the year to carry out "sales manual", "service knowledge, skills", "consultant service norms", "hotel management knowledge", "quality of production", "promotional business knowledge", "50 sentences of English", "polite language", "safety and health knowledge" and other training up to 20xxxx times.

(H) pay attention to food hygiene, good safety and fire prevention.

1. Attention to food hygiene, improve the food hygiene job responsibility system, set up a health inspection team, a clear sub-departmental health responsibility, the development of a daily inspection, weekly evaluation, the monthly summary of the system, carried out the red flag competition activities, the sub-department of the health of the good reward, the sub-department of the health of the poor corresponding deduction of the penalty. As a result of the efforts of all staff, the year did not find food spoilage caused by poisoning accidents, successfully passed the provincial and municipal tourism bureau of the star hotel annual review and national inspection.

2. Grasp the safety and fire prevention work, set up a leading group of safety and fire prevention, the implementation of the sub-departmental safety and fire prevention responsibility, seriously implement the safety first, prevention-oriented policy, develop safety and fire prevention system, improve safety and fire prevention measures, each floor is equipped with gas masks, organize staff to watch fire prevention video, and fire equipment hands-on training. The Production Department regularly cleans the grease ducts and does the maintenance work of all equipments. Ground Curry Department regularly check the integrity of gas stoves, through effective measures to ensure the normal operation of the catering department and the safety of property, this year to Lei did not occur any fire accident.

(IX) in accordance with the star standard, improve the hardware facilities, beautify the environment, stabilize the customer base, improve the business atmosphere.

The total investment of 30xxxx million yuan in facilities increased throughout the year, mainly: the second floor of the East Hall remodeling, the second floor of the South and North Hall renovation, fifth floor corridors, restroom renovation, the opening of the Friendship Nightclub, the Millennium Old Turtle Hot Pot City equipment purchases, etc., due to the perfect matching of the services and facilities to attract a lot of repeat business.

Third, there are problems:

1. The quality of the product is sometimes not stable enough to serve slower.

2. The service quality of the hall is not high enough.

3. Anti-theft work is still relatively poor, the phenomenon of theft.

Fourth, the next year's vision:

1. Improve the quality of the product, create ten signature dishes.

2. Grasp the friendship nightclub, the Millennium old turtle hot pot city business.

3. Strengthen the standardized management, improve the overall management level and quality of service.

4. Open a chain of restaurants.