Chapter I General Provisions

Article 1 In order to advocate the fulfillment of the code of good faith, to protect the legitimate rights and interests of the guests and tourist hotels, to maintain the normal order of operation and management of tourist hotels, and to promote the healthy development of China's tourist hotels, China Tourist Hotels Association, in accordance with the relevant laws and regulations of the State, hereby formulates the "China Tourist Hotel Industry Norms" ( Hereinafter referred to as the "Code").

The second tourist hotels include all kinds of economic nature of hotels in China, including hotels, hotels, resorts, etc. (hereinafter referred to as hotels).

Article 3 hotels shall comply with the relevant state laws, regulations and rules, abide by the social code of ethics, integrity management, and maintain the reputation of China's tourism hotel industry.

Chapter II booking, registration, check-in

Article IV of the hotel should be with the guests *** with the fulfillment of the accommodation contract, due to force majeure can not fulfill the accommodation contract between the two sides, either party should promptly notify the other. Both sides otherwise agreed, according to the agreement.

Article V due to the hotel overbooking and the guests can not stay, the hotel should take the initiative to arrange for guests to stay in local hotels of the same grade or higher than the grade of the hotel, the relevant costs incurred by the hotel.

Article VI of the hotel should be with the team, meetings, long-stay guests signed a housing contract. The contract should include the guests into the store and leave the store time, room grade and price, food and beverage prices, payment methods, breach of contract and other payments.

Article VII of the hotel in the check-in procedures for guests, should be in accordance with the relevant provisions of the state, require guests to show valid documents, and truthfully registered.

Article VIII of the following cases the hotel can not be received: (a) carrying items that jeopardize the safety of the hotel into the hotel; (b) engaged in illegal activities; (c) affect the image of the hotel; (d) the inability to pay or had a record of evasion of the bill; (e) the hotel is full; (f) the laws and regulations of the other cases.

Chapter III hotel charges

Article IX of the hotel should be placed in the room rate table in a prominent position at the main desk for guests to refer to. Hotel such as giving guests discounts on room rates, should be agreed in writing.

The tenth hotel room charges to "room / night" as the unit of calculation (except for the bell room). Guests live by a "room / night", a day room charge; the next day after 12:00, 18:00 before check-out procedures, the hotel can charge an additional half-day room charge; the next day after 18:00 check-out, the hotel can charge an additional day room charge.

Article 11 in accordance with national regulations, the hotel can be rooms, catering, laundry, telephone and other services, service charges, but should be specified in the price list and the relevant services on the price list. Guests shopping in the hotel mall, there should be no additional service charge.

Chapter IV protection of guests and property safety

Article XII in order to protect the personal and property safety of guests, the hotel room door should be equipped with anti-theft chains, door mirrors, emergency evacuation map, the bathroom should be effective anti-skid measures. Guest rooms should be placed in the service guide, accommodation instructions and fire prevention guide. Conditional hotels should be installed in the guest room electronic door locks and public **** area security monitoring system.

Article XIII of the hotel should ensure that fitness, entertainment and other facilities, equipment and safety. Not in accordance with the instructions for use and the hotel staff to guide the operation and cause injury, the hotel is not responsible.

Article XIV of the guests may damage personal and property safety, the hotel should take protection, warning measures. Warning signs should be in Chinese and foreign languages.

Article XV of the hotel shall take measures to prevent guests placed in the guest room property loss, damage. Due to the hotel's reasons for the loss of guests' property, damage, the hotel shall be held responsible. Due to the guest's own behavior caused by the damage, the hotel is not responsible. Both sides are at fault, they should bear the corresponding responsibility.

Article XVI of the hotel shall protect the privacy of guests. Hotel staff without the permission of the guest shall not enter the room where the guest is staying, in addition to daily cleaning and sanitation, repair and maintenance of facilities and equipment or fire and other emergencies.

Chapter V custody of guest valuables

Article XVII of the hotel should be set up in the front lobby with double locks of the guest valuables safe. The location of the valuables safe should be safe, convenient, hidden, to protect the privacy of guests. Hotel should be provided free of charge in accordance with the specified time limit for the custody of the guests' valuables.

Article XVIII of the hotel shall make written provisions for the safekeeping of valuables of the guests, and guests to be prompted when checking in. Violation of Article 17 and the provisions of this article, resulting in the loss of guests' valuables, the hotel shall bear the responsibility for compensation.

Article 19 of the guest deposit of valuables, the hotel shall require the guest to fill out the deposit of valuables, and for the relevant procedures.

Article 20 of the guest rooms set up in the safe only for guests to provide storage of general items. Not in accordance with the provisions of the hotel lobby valuables stored in the safe and in the guest room loss, damage to the guest's valuables, if the responsibility of the hotel, can be regarded as general items to be compensated.

Article 21 If there is no prior agreement, after the guest checks out and leaves the hotel, the hotel can take out the guest's valuables stored in the safe and deal with them in accordance with the relevant provisions. The hotel should be the provisions of this article in the guest's valuables stored on the list of express.

Article 22 If a guest loses the key to the hotel's valuables safe, in addition to compensating for the cost of the key, the hotel may also ask the guest to bear the cost of repairing the safe.

Sixth chapter of the custody of the guests of the general goods

Article 23 of the hotel custody of the guests of the luggage stored in the baggage depository luggage items, should check whether the packaging is intact, safe, ask whether there are prohibited items, and by both sides face-to-face confirmation of the issuance of luggage to the guests of the depository card.

Article 24 of the guests in the catering, recreation, front lobby luggage and other places to store items, the hotel should ask the guests face to face whether the items are valuables. Guests deposited luggage such as valuables, should be declared to the hotel, the hotel staff acceptance and custody of valuables to the hotel custody free of charge; guests did not declare in advance or do not agree to verify the items caused by loss, damage, if the responsibility of the hotel, the hotel in accordance with the general items to be compensated; guests of the deposited items did not put forward the need to take special measures for safekeeping because of their own reasons for damage or loss, the hotel will pay for the loss or damage. The hotel shall not be liable for any loss or damage caused by the guest's failure to explain in advance the situation of the stored articles, which causes the hotel to suffer loss, except that the hotel knew or should have known that no remedial measures have been taken, the hotel may require the guest to bear the liability for the damage caused by the guest.

Chapter VII Laundry Services

Article 25 of the guests to send washing clothes, the hotel shall require guests to indicate the type of washing and requirements on the laundry list, and should check the condition of the clothing with or without damage. If the guest has special requirements or the hotel staff found that the clothing is damaged, the two sides should be confirmed in advance and noted on the laundry list.

The hotel shall not be liable for any damages caused by the washing of the clothes in accordance with the usual practice if the guest has not made any special request in advance. The guest's clothing in the laundry immediately after the discovery of damage and other problems, and the hotel can not prove that the clothing was damaged before the washing, the hotel bear the corresponding responsibility.

Article 26 of the hotel should be noted in the laundry list, the guest will be required to remove the items in the clothing. The hotel is not responsible for the loss of items in the guest's clothing after washing.

Chapter VIII parking lot management

Article 27 of the hotel should protect the parking lot of the hotel guests' vehicles. Due to poor storage, resulting in vehicle loss or damage, the hotel bears the corresponding responsibility, but because of the guests' own reasons for loss or damage to the vehicle except. Both sides are at fault, each should bear the corresponding responsibility.

Article 28 of the hotel shall prompt the guests to keep the items placed in the car. The loss of items placed in the car, the hotel is not responsible.

Chapter IX other

Article 29 of the hotel can refuse guests to bring their own alcohol and food into the restaurant, bar, ballroom and other places to enjoy, but should be refused to the notice set in the relevant premises in a prominent position.

Article 30 of the hotel is obliged to remind the guests in the guest room to comply with the relevant provisions of the state, shall not be privately retained or unauthorized transfer of the guest room to others to use and change the use of purpose. Violation of the provisions of the hotel losses, the hotel may require the guest staying in the room to bear the corresponding liability.

Article 31 of the hotel can verbally prompt or written notice to the guest shall not be transformed, decorated rooms. Without the consent of the hotel to carry out remodeling, decoration and the resulting damage, the hotel can require the guest to bear the corresponding liability.

Article 32 of the hotel is obliged to remind the guests to take care of hotel property. Due to the guest's reasons for damage, the hotel can require the guest to bear the responsibility for compensation. Because of the guest reason repair damaged facilities and equipment during the guest rooms can not be rented, the place can not be open and the business loss, the hotel can ask the guest to assume responsibility.

Article 33 of the guests who drink too much, the hotel should be appropriate, timely dissuasion, to prevent the guests from getting drunk in the store. If the guest is drunk and causes damage in the hotel, the hotel can ask the perpetrator to bear the corresponding compensation responsibility.

Article 34 After the guests check out and leave the hotel, if there are items left in the guest room, the hotel should try to get in touch with the guests, the items will be returned or sent back to the guests, or for the guests to keep, the costs incurred by the guests. After three months is still unclaimed, the hotel can be registered, according to the handling of found objects.

Article 35 of the hotel shall provide products and services in line with the grade of the hotel. If there are defects, the hotel should take measures to improve in a timely manner. Due to the hotel causes damage to the guests, the hotel should be based on the degree of loss to the guests to apologize, or give appropriate compensation.

Chapter X Handling

Article 36 If a member hotel violates the Code and causes adverse consequences and impacts, in addition to handling it in accordance with the relevant provisions, China Tourist Hotels Association will give internal circulars to criticize it.

Article 37 If a member hotel violates the Code and causes great harm to the person of the guest or serious damage to the property of the guest and the situation is serious, in addition to compensation in accordance with the provisions of the Code, the China Tourist Hotels Association will give public criticism.

Article 38 member hotels in violation of the "norms", to the guests caused major personal injury or to the guests of the property caused major losses and the circumstances are particularly serious, in addition to the compensation in accordance with the provisions of the China Tourist Hotels Association Executive Council, will be removed from the member hotels.

Chapter XI bylaws

Article 39 of the hotel public **** place of safety evacuation signs should be in line with national regulations. Hotel graphic symbols shall comply with the Chinese people's *** and national tourism industry standard LB/T001-1995 tourism hotel public **** information graphic symbols.

Article 40 of the member hotels if disputes with the guests should refer to the relevant provisions of the "norms" negotiated settlement; consultation fails, the two sides in accordance with relevant state laws, regulations and provisions.

Article 41 of the "norms" applies to member hotels of China Tourist Hotels Association. Has not joined the China Tourist Hotel Association of tourist hotels can refer to the implementation of the "norms".

Article 42 of the "norms" since May 1, 2002 shall come into force.

Article 43 of the "norms" adopted by the Executive Council of the China Tourist Hotels Association and is responsible for interpretation.