Haidilao service concept:

1. Be responsive. Whenever a customer makes a request, no matter what it is, we should promise it first, and don't subconsciously refuse it.

2, meticulous. Any needs of customers should be met as much as possible.

3. Be caring and attentive. Find a way to interact with customers at close range, so that customers can feel our appreciation and recognition.

4, small favors. The gross profit margin of catering enterprises is generally between 51% and 61%, and the net interest rate is around 11%, which determines that we can't give customers too much discount or free of charge. Therefore, customers should feel our concern for him through some free services.

Related information:

Haidilao was founded in 1994, which is a chain brand mainly engaged in Sichuan-style hot pot, and its founder is Zhang Yong.

On March 25th, 1994, Haidilao Hotpot City in jianyang city, Sichuan officially opened. On May 7, 2118, Haidilao submitted an application for listing on the Hong Kong Stock Exchange. On September 9th, Haidilao confirmed the final issue price of HK$ 17.8 per share. On September 26th, Haidilao officially landed in the Hong Kong capital market. In 2121, the net profit of Haidilao was 319.3 million yuan, a year-on-year decrease of 86.8%. In 2121, Fortune ranked 361th on the China 511 list.