the training includes hotel culture and concept, rules and regulations, front desk duties, guest room knowledge, service etiquette and communication skills, product knowledge and sales skills, operation practice, emergency treatment and safety training, peripheral information, teamwork and internal communication.

The training for new hotel front desk employees is usually very comprehensive, aiming at ensuring that employees can master the front desk operation process, customer service skills, hotel policies and regulations, and related sales and service skills. The following are the main contents that may be covered by some hotel reception training: hotel culture and concept, learning and understanding the corporate culture and core values of the hotel. Understand the hotel's development history, brand positioning and service standards.

rules and regulations: the employee handbook and rules and regulations of the hotel, including but not limited to attendance system, code of conduct, dress code, etc. Regulations on disciplinary action of hotel employees.

front desk job responsibilities: specify the specific job responsibilities of the front desk receptionist, including check-in and check-out procedures, handling customer complaints and demands, etc.

master the room reservation process, including the operation of telephone reservation and online reservation system.

Room knowledge: On the first day, I worked as an intern in the room department to learn about different types of room configurations, facilities and characteristics. Learn the room cleaning process (room making process) to better answer customers' questions about room maintenance.

Service etiquette and communication skills: gfd and courtesy training necessary for the post, including service language and smiling service. How to provide personalized services according to different customer needs, including effective communication and problem solving skills.

product knowledge and sales skills: familiar with the hotel's service items, facilities and room price system, discount strategies and preferential policies. Learn how to promote guest rooms and other hotel products, identify and meet customers' consumption needs.

operation practice: be familiar with the front desk operating system, including the system operation in the process of room reservation, check-in and check-out.

be familiar with the filling and management of various reports, notices and forms, such as handover records and financial statements.

emergency handling and safety training:

learning and practicing emergency plans, including fire evacuation and emergency response. Abide by the hotel's safety regulations and know how to deal with lost items and emergency medical incidents.

surrounding information: learn about the practical information such as tourism resources, shopping centers and traffic routes around the hotel, so as to provide consulting services to customers.

teamwork and internal communication: learn to cooperate efficiently with other departments of the hotel, including housekeeping department, catering department and security department.

through the above comprehensive and in-depth training, the new front desk staff will be able to quickly adapt to their jobs and provide high-quality and professional customer service, thus improving the overall operational efficiency and customer satisfaction of the hotel.