According to the development trends of hotels at home and abroad, the future development trend of China hotels can be summarized into ten "changes". That is, networking, theme, affection, humanization, fashion, economy, simplification, refinement, green and intelligence.
1. Networking
Hotels pay more attention to the role of the network, and the development of hotels should closely follow the development of the network. Networking is one of the core elements of hotel management. The networking of hotels is manifested in the following aspects:
First, hotels attract tourists. With the popularity of the Internet, more and more tourists book hotels through the Internet.
the second is hotel management. Networks are divided into local area networks and wide area networks. The hotel's internal network can help the hotel managers to fully grasp the hotel's operation and management.
the daily income and daily expenses of the hotel can be reflected in the hotel management network in time, so that managers can know the overall situation of the hotel at the first time and make adjustments according to the situation to ensure the good operation of the hotel and the protection of interests.
thirdly, the customer database. It not only contains the archives of guest history, but also has rich service materials and information. Information about millions of customers. Not only the preferences of the guests, but also the nationality, occupation, age and other related information of the guests, so that guests can get personalized services tailored for them when they are in the hotel.
the comprehensive implementation and promotion of networking is a global measure for hotels to adapt to the scientific and technological progress of mankind in the new century, so it is also a top priority for star-rated hotels to consider strategically.
2. Theming
Most theme hotels in China are transformed from star-rated hotels, and the successfully managed theme hotels are also starred, which shows that hotels with distinctive themes are a major trend in the development of star-rated hotels in the future, and smart hotels will surely win the top spot among many hotels in the future.
3. Familiarization
If a hotel wants to give its guests a sense of closeness, it should not set "boundaries" and "forbidden zones" for service languages, and all languages that do not violate the principles of civilization should be allowed to be freely used by employees.
4. Humanization
The hotel fully considers the needs of customers and provides the most humanized service.
5. Fashion
In a well-off society, life is becoming fashionable, and hotels are also following suit. According to the degree of economic development and tourists in the area where the hotel is located, it is either highly fashionable or decorated with fashion. Fashion, in a word, is the integration of modern art elements in hotel design. Generally speaking, the avant-garde concept of design is highlighted from the aspects of color, lines, materials, light and decorations.
Fashionable hotels are popular with young people, and the fashion of hotels caters to the aesthetic concept of human beings.
6. Economization
Economization does not mean that all star-rated hotels should be like budget hotels, but a management concept and an operation mode to adapt to the increasingly fierce competition situation. Hotels should start with manpower, resources and other aspects to reduce hotel operating costs.
7. Simplicity
Simplicity means erasing gaudiness and jewels from the hotel hardware, and deleting red tape and overlapping bedsteads from the software, so that the hotel can return to its beautiful style and elegant temperament. Just like people, the little rich love to show off, and the big rich don't make public. Simplicity, relaxation, privacy and benefits are the pursuit of the artistic conception of life by the vast majority of the middle class. The simplicity of the hotel can make guests stay in the hotel more natural and unrestrained.
8. Refinement
The formation of any famous brand is the result of meticulous management and Excellence in every detail. No matter what you do, you should pay attention to small things, pay attention to details, make small things detailed and thorough, and achieve "seeing the essence in detail." Details determine success or failure, and hotels are no exception.
9. Greening
Greening is the inevitable trend of hotel development today, especially now that the environmental crisis is getting more and more serious, and human beings are facing a series of problems, such as ecological problems, energy problems, population problems and so on, which affect the current quality of life and the long-term and sustainable development of human beings. Greening of hotels is even more important. Moreover, as an enterprise, hotels have a moral mission.
Greening includes green hotel management, green hotel management, green hotel guest consumption, green hotel engineering and so on. Specifically, hotels should do their best to minimize material and energy consumption and environmental pollution. Start with every nuance.
11, intelligent
The development of hotels will gradually become intelligent. At present, there are many intelligent hotels on the market. The one-stop service provider of smart hotels, led by portable technology, is committed to the transformation of traditional hotels, making hotels more intelligent and bringing new stay experiences to users.