What should be paid attention to in the decoration design of five-star hotels? According to the experience of hotel decoration design in the past, a decoration company that carries out five-star hotel decoration design must pay attention to humanization, science, practicality, economy, artistry and advancement in hotel decoration design if it wants to design and decorate a five-star hotel. The following small series analyzes the details of the decoration design of five-star hotels in detail from many aspects. Let's follow in Bian Xiao's footsteps to find the answer!
Design standard of five-star hotel
all
1. The functions of the hotel are reasonably divided, and the facilities are convenient and safe to use.
2. The indoor and outdoor decoration of the hotel is high-grade, and luxury materials are selected for construction and decoration.
3. The graphic symbols of hotel public information meet the standard of LB/AT00 1.
4. There is a central air conditioning system.
5. A background sound system.
6. There is a computer management system suitable for five-star hotels.
Reception hall
1. The reception hall is spacious, luxuriously decorated and well lit.
2. There is a general service desk suitable for the hotel scale and five-star. The main service desk is marked in Chinese and English, and the reception, inquiry and checkout are set up in different sections, and the staff is on duty 24 hours a day.
3. Provide message service, one-time ordinary bill settlement service, credit card service and 24-hour foreign currency exchange service.
4. The front desk provides hotel service publicity materials, hotel price lists, Chinese and English traffic maps of the city, national tourist traffic maps, introductions of tourist attractions in the city and the whole country, timetables of various means of transportation, newspapers and magazines, etc.
5. It can directly accept domestic and international 8-hour room reservation, and is equipped with a safe that the hotel and guests can open at the same time, a doorman, a full-time bellboy, a duty manager and a lobby manager.
6. Set up a guest lounge in the non-business area, provide in-store tracing service and arrange taxi service, and set up ramps and wheelchairs for disabled people in the lobby and main public areas.
7. Can provide services in at least two foreign languages (English is the required language, and the switchboard can provide services in at least three foreign languages (English is the required language, and all instructions and services are expressed in both Chinese and English.
guest room
1. There are at least 40 rooms available for rent, 70% of which are not less than 20 square meters (excluding bathrooms and corridors), and there are at least 5 luxury suites with rooms for the disabled.
2. The rooms are luxuriously decorated, equipped with luxurious upholstered beds, writing desks, wardrobes and hangers, coffee tables, seats, bedside tables, bedside lamps, table lamps, floor lamps, full-length mirrors, luggage racks and other advanced supporting furniture.
3. The floor, wall and ceiling of the bathroom are decorated with luxurious building materials with good ventilation facilities.11220v power socket, telephone accessories, hair dryer, weighing scale. Install advanced toilets. Dressing table, bathtub with shower head, shower curtain and clothesline, providing hot and cold water 24 hours a day.
There are direct dial domestic and international telephones, color televisions, audio equipment and closed-circuit television systems. There are not less than 16 broadcast channels, at least 2 self-run programs and more than 2 foreign language satellite TV channels, which bring convenience to foreign tourists.
5. There are five-star stationery, turndown service, 24-hour hot and cold drinking water and ice cubes, free tea or coffee, mini-bar in the room, and 24-hour Chinese and Western breakfast and dinner delivery service.
6. Provide wake-up call service, message service, wet washing, dry cleaning, ironing and mending of clothes, and provide shoeshine service.
7. Rooms and bathrooms should be thoroughly cleaned every day, sheets and pillowcases should be replaced every day, and room supplies and consumables should be replenished every day.
Food and drink
1. There are Chinese restaurants with reasonable layout and luxurious decoration, which can provide Chinese food with at least two flavors.
There is a western restaurant with reasonable layout and luxurious decoration, and a special western kitchen.
There is a unique and elegant coffee shop that can provide buffet breakfast and western-style dinner.
There is a proper small banquet hall and a closed bar.
Supervisors, foremen and waiters in restaurants and bars can provide services in English.
6. The kitchen cold dish room and pastry room are separated independently, with sufficient air conditioning equipment, air disinfection facilities between cold dishes, isolation between rough machining room and operation room, sufficient cold storage, special facilities for placing temporary garbage and keeping them closed.
Public * * * venues
1. There are enough parking lots, high-quality passenger elevators, high-grade car decoration and service elevators.
There is a public telephone and a local telephone book.
3. Men's and women's toilets are separated.
There are shopping malls or supermarkets selling daily necessities, souvenirs, handicrafts and other commodities.
There is a business center that sells stamps, sends letters, handles telegrams, telexes, faxes, photocopies, international long-distance calls, domestic baggage consignment, film development, etc. Provide typing service.
6. There is a clinic.
7. Provide ticket purchasing services, such as purchasing transportation, movies and visits.
8. Provide sightseeing service in the city.
9. Emergency power supply lines and emergency lighting.
Service quality of five-star hotels
fundamental principle
Treat guests equally, regardless of race, nationality, country, wealth, relatives and friends, and don't judge people by their appearances.
Be polite, warm and friendly to the guests.
Be honest with guests and deal fairly.
Respect national customs and do not harm national dignity.
Abide by national laws and regulations and protect the legitimate rights and interests of guests.
basic requirement
Gfd asked.
A. The service staff gfd is dignified, generous and neat. Service personnel should wear badges that meet the post requirements.
B. The expressions of service personnel should be natural, cordial and cordial, and smiling service should be advocated.
Manners require civilized behavior, dignified posture, active service and compliance with post specifications.
Language requirements
A. The language should be civilized, polite, concise and clear.
B. advocate speaking mandarin.
C. When the questions raised by the guests can't be solved, explain patiently and don't shirk.
Business ability and skill requirements
A service personnel should have corresponding business knowledge and skills, and can skillfully use them.
B. The service quality assurance system has a set of effective management systems and operating standards suitable for hotel operation, with inspection, supervision and treatment measures.
The above are all about the design standards of five-star hotels, hoping to help you understand the design and service of five-star hotels!
What are the design standards for five-star hotels?
Five-star hotel-evaluation criteria
The hotel has reasonable functions, convenient facilities and safe use. 2.
The interior and exterior decoration of the hotel is high-grade, and luxurious materials are selected for construction and decoration.
The graphic symbols of hotel public information meet the standard of LB/AT00 1.
There is a central air conditioning system.
There is a background sound system.
There is a computer management system suitable for five-star hotels.
corridor
The reception hall is spacious, luxuriously decorated and well lit.
There is a general service desk suitable for the hotel scale and five-star, with Chinese and English signs, receiving, inquiring and checking out in different sections, with staff on duty 24 hours a day.
/kloc-provide message service, one-time ordinary bill settlement service, credit card service and foreign currency exchange service for 0/8 hours.
The front desk provides hotel service publicity materials, hotel price list, Chinese and English traffic maps of the city, national tourist traffic maps, introductions of tourist attractions in the city and the whole country, timetables of various means of transportation, newspapers and magazines, etc.
What is the standard size of hotel room design?
1, 5-star city business hotel. The plane design dimensions are: length 9.8m, width 4.5m (axis, clear height 2.9m, rectangle; Area 44. _.
2. Urban budget hotels. Plane design size: 6.2m, width 3.2m (axis, building area 19. _), this is the bottom line of the room area of middle and high-end hotels.
3. The plane design dimensions of the city business hotel are: 7.5m, 3.7m (axis), with a clear height of 3m and an area of 26m_.
4. The horizontal column net size of the guest room building of the resort hotel is 8~8.6m, and the width of the single room should not be less than 4m. If the width of the room reaches more than 6m, the shape of the room becomes "square" (9m×6.2m, with a building area of 40 ~ 60m _.
5. Express Hotel rooms are 24 square meters each, 4000×6000.
6. Each four-star business hotel is 35 square meters, 4200×8400.
7. Five-star hotel rooms each 40 square meters, 4500×9000.
8. Super five-star hotel rooms are 48 square meters each, 4800× 10000.
What is the room standard of a five-star hotel?
Five-star hotel room standard:
1. Number and area standard of guest rooms: there are at least 50 rooms (suites for rent, 70% of which are not less than 20 square meters (excluding bathrooms and corridors, there are single rooms, suites, at least 5 luxury suites and rooms for the disabled, and the facilities of this room can meet the general requirements of the disabled;
2. Decoration reference standard: the decoration is luxurious, with luxurious upholstered beds, writing desks, wardrobes, clothes hangers, coffee tables, chairs or simple sofas, bedside tables, bedside lamps, table lamps, floor lamps, full-length mirrors, luggage racks and other advanced supporting furniture. The interior is covered with high-grade carpet or high-quality wood floor. Using regional lighting, the illumination of the target object is good;
3. Basic equipment standard: there is a bathroom, a top-grade bucket and a dressing table (equipped with a washbasin, a toilet mirror, a bathtub and a shower head (with a separate shower room, no shower head, shower curtain and clothesline). Take effective anti-skid measures.
The bathroom floor and wall are decorated with luxurious building materials, with elegant and soft colors, zoning lighting and good destination lighting. Have a good exhaust system, 1 10/220V power socket, telephone auxiliary machine. Equipped with hair dryer and weighing scale. 24-hour hot and cold water supply;
4. Communication equipment standard: there are domestic and international long-distance direct dialing. There are instructions for use and a local telephone directory next to the phone;
5. Information equipment standards: color TV sets, audio equipment and closed-circuit television broadcasting systems. There are no less than 16 radio channels, including satellite TV programs or self-made programs, with channel descriptions and program lists. The broadcast content shall comply with the regulations of China municipal government. Self-run programs have at least 2 channels, broadcast at least twice a day, and the broadcast time ends at night not earlier than1am;
6. Equipment guarantee standard: It has very effective noise prevention and sound insulation measures, including inner curtain and outer sunshade curtain. There are stationery items suitable for the hotel's own star rating. There are hotel service guides, price lists, accommodation regulations, introduction of tourist attractions in this city, tourist traffic maps of this city, and newspapers and periodicals suitable for hotel guests;
7. Various service standards: guest rooms and bathrooms should be tidied/kloc-0 times a day, bed sheets and pillowcases should be replaced every day, and guest supplies and consumables should be fully replenished. At the request of guests, guests should clean and tidy the rooms at any time to replenish guest supplies and consumables. Provide turndown service and place good night cards, flowers or gifts. Hot and cold drinking water and ice cubes are provided 24 hours a day, and tea or coffee is provided free of charge.
There is a mini-bar in the guest room (including a mini-refrigerator, which provides enough drinks, puts hard liquor in a proper place, and has drinking utensils and wine list; When guests receive guests in the room, they can provide extra chairs and tea service as required. Provide wake-up call and message service; Provide dry cleaning, wet washing, ironing and repairing services, and return them to the guests within 24 hours. 16h to provide urgent service;
8. Food delivery service standard: there is a food delivery menu and wine list, and 24-hour Chinese and western breakfast and dinner delivery service is provided. There are no less than 10 kinds of food, no less than 8 kinds of drinks and no less than 6 kinds of sweets, and there are food delivery signs that can be hung outside the door. Provide shoeshine service. Provide shoeshine service.
Extended data:
The new five-star hotel is reviewed every three years. If the star-rated hotels fail to meet the standards, they will be rectified within a time limit according to the new regulations or directly "star-picking".
In the old standard, five-star hotels must be equipped with disposable daily necessities such as toothpaste, toothbrush, slippers, shower gel and shampoo. In the new standard, there are no hard and fast rules for these items. At the same time, the hotel's energy-saving measures and environmental management scores are increased, and the hotel is required to establish corresponding energy management and assessment systems.
When people go out to stay in a hotel, they may stay in a "hotel designed according to five-star standards", but after staying, they find it difficult to meet the five-star standards in both hotel facilities and services. "It is illegal to add' built according to the star standard' in the hotel name or trademark or print' star' on the trademark without authorization."
References:
Baidu Encyclopedia-Five-Star Hotel Standard