Most regional market supervision bureaus have the same telephone number as the Consumers Association, and the complaint hotline is 123 15. The telephone number of market supervision in some areas is inconsistent with that of consumers' associations. You can also call 123 15 to consult the Consumer Association. Main points of complaint: clearly write down the complainant's name, address, postal code, name and address of the complained unit, damage facts, name, brand, specification, quantity, price, production unit and negotiation process of the purchased goods, and put forward your own reasonable requirements. Please note that the Consumers Association will not accept complaints in any of the following six situations:

1. Complaints that goods are purchased not for their own consumption, but for production or sales (excluding the means of production purchased by farmers for their own use);

2 enterprises (including individual industrial and commercial households) economic disputes complaints;

3. Individuals who trade goods privately are complaints of breach of contract disputes;

4 complaints without the name, address and necessary evidence of the respondent.

; 5. Complaints accepted by the judicial administrative department;

6. Complaints that do not conform to the relevant provisions of the state.

Scope of acceptance of consumer complaints:

(1) The service quality of postal services operated by postal enterprises, including: mail delivery (letters, parcels, printed matter), newspaper subscription, retail, delivery, postal remittance, philatelic products reservation and sales, and other services handled by postal networks (excluding postal savings);

(2) The service quality of express delivery business of enterprises engaged in express delivery business.

Consumer complaints shall meet the following conditions:

(a) the complaint belongs to the scope of consumer complaints;

(2) The complainant is a party who has a direct interest in the complaint (the sender or the recipient and the consignor of the sender or the recipient);

(3) Having a clear respondent and specific factual basis;

(4) Failing to get a reply or being dissatisfied with the handling and reply of the enterprise within 7 days after complaining to the postal enterprise or express delivery enterprise, or the complaint channel of the postal enterprise or express delivery enterprise is not smooth, and the complaint is not accepted;

(five) did not complain to the postal administration department on the same matter, or the complaint has new contents;

(six) within one year from the date of the complaint, there is a service dispute with postal enterprises or express delivery enterprises, or mail or express delivery;

(seven) the complaint has not been accepted or handled by the people's court or the arbitration institution.