is it up to the merchant to decide how much the balance of the membership card should be refunded when the restaurant is closed?
At present, businesses are engaged in various marketing activities, such as giving gifts when charging, giving gifts when charging, and so on. This kind of promotional activities are also endless, which makes consumers sound really cost-effective at first glance, and this kind of promotional model can really attract many consumers to spend in advance. However, a restaurant closed recently, and a customer's membership card contained the balance of 811 yuan, but the merchant only returned to 311 yuan. Is it closed? Is it up to the merchant to decide how much to return? Let's know what happened together!
It happened in Jinan. There was a restaurant in a shopping mall, which operated teppanyaki. During the opening period, it was also very hard to recharge, and it was given to 511 yuan for 1,111 yuan. Customers who are close to home and like teppanyaki think it is very cost-effective and convenient, so they choose to recharge. However, recently, when a member went to the store to spend money, he found that the store had closed at some unknown time. So, after several turns, the member contacted the store and said that there was still a balance in his membership card and asked for a full refund.
As a result, the person in charge of the business said that 811 yuan was left in the member's card, but they could only return it to the customer 311 yuan, because the membership card was given to 511 yuan with a charge of 1,111 yuan when it was recharged, and the business thought that the 511 yuan they gave could not be returned. Of course, members can't accept this statement. If it means this, what's the point of recharging 1111 yuan in advance? Now I can only return to 311 yuan, so I might as well go to the store to spend money before, and I didn't enjoy any discount at all.
in desperation, the members found the media and hoped that the media would help them to adjust and get their 811 yuan back. However, when the media contacted the merchants, the merchants only said that they only communicated directly with the members and refused to interview. Isn't it obvious that you know you have no reason not to be interviewed by reporters? Moreover, the member said that the merchant did not send any short message to the member before closing the store. I think this behavior of the merchant is dishonest. Who dares to go after you open a branch? This behavior is like a white wolf with empty gloves. According to the normal business model, members should enjoy more discounts than other consumers and know more business information in advance, but members of this business fully enjoy this kind of membership service.
related professional lawyers also said that when the member recharges, the member and the store have actually reached some kind of agreement, so if the store is closed because of the merchant, it is wrong for the merchant to refuse a full refund.