[ 1] Responsibilities and authorities:

1. Assist the manager to formulate service standards and working procedures, and ensure the implementation of these service procedures and standards.

2. according to the customer's situation, be responsible for the work arrangement and deployment of employees in this department, do a good job of succession, arrange employee shifts and rest days, and be responsible for the attendance of employees.

3. During the business period, be responsible for the supervision, inspection and communication of the whole center.

4. Be responsible for implementing the employee's business training plan, and for the assessment and evaluation of subordinate employees.

5. Properly handle all kinds of problems and complaints from guests in customer service, actively solicit opinions from guests, and feed back relevant information to the manager in time.

6, check the checkout process, and guide employees to correctly check out the guests.

7. Supervise the waiters to use all facilities, equipment and supplies correctly, do a good job in cleaning and hygiene maintenance, submit the equipment maintenance list in time, control the loss, and replenish the missing items in time.

8. Supervise employees to abide by the rules and regulations and safety regulations of the center to ensure a clean, beautiful and comfortable environment.

9. Complete other tasks assigned by the manager.

[ 2] Qualifications:

1. Love service work, be practical and earnest, and have a strong sense of professionalism and responsibility.

2. Be familiar with the knowledge of center management and service, and have skilled service skills.

3. Have high foreign language conversation ability, emergency handling ability and guest communication ability.

4. Be familiar with service procedures, and be able to assist the manager in design, layout and arrangement.

5. Be familiar with and master the service categories and prices of the center;

6. Strong organizational skills, able to lead subordinates to do a good job in reception service and provide guests with satisfactory and surprising clothes;

[ 4], power

1, have the power to allocate the work of their employees.

2. Have the right to suggest rewards and punishments, promotion or job change for employees within their jurisdiction.