1, employees must have a clear understanding of the company's business scope and management structure, and can correctly introduce the company to customers and the outside world.
2. When you receive inquiries and requests from people inside and outside the company, you should look at each other with a smile. Never offend each other.
3. Use language norms in any occasion, with moderate tone and moderate volume. No talking loudly.
4, in case of guests entering the workplace should be polite to discourage, working hours (including lunch time) should ensure that someone in the office reception.
5. Answer the phone in time. In general, the bell should not ring more than three times. If the receiver can't answer, the nearest staff should take the initiative to answer and make a record of important calls. It is forbidden to occupy the company telephone for too long.
6. Employees must always pay attention to the company image when answering the phone, negotiating business, sending emails and entertaining guests, and use the company's unified business card, company logo and signature according to specific regulations.
7. Employees must keep a good mental outlook during working hours.
8, employees should pay attention to personal appearance, work time dress and decoration must be decent.
Second, life and rest.
1, employees should go to work in strict accordance with the company's unified schedule.
2, the schedule
1), summer schedule (April-September)
Working hours are 9: 00 a.m.
Lunch break 12: 00- 13: 00
The off-duty time is 18: 00 pm.
2) Work and rest schedule in winter (65438+1October-March)
Working hours are 9: 00 a.m.
Lunch break 12: 00- 12: 30
The off-duty time is 17: 30 pm.
3. Employees should sign in to and from work. I should sign in to and from work, not on behalf of others.
4. The employee's attendance record will be an important part of the company's performance appraisal.
5. If employees go out during working hours due to business needs, they should ask the competent manager for instructions and sign before leaving the company.
6. In case of sudden illness, employees should ask for leave from the competent manager on the same day and submit relevant certificates afterwards.
7. Personal leave should be applied to the competent manager in advance, and the leave application form should be filled in. Don't rest until you approve it.
8. Employees have the right to have a normal rest on national holidays. The company does not encourage employees to work overtime, but encourages employees to do their jobs well during their daily working hours. If the company requires employees to work overtime, they shall pay overtime wages and subsidies; Employees who need to work overtime for work reasons need to apply to the department head or manager, and can work overtime only after permission.
1), overtime standard
The overtime standard stipulated by the company is 10 yuan/hour;
2), overtime pay
Pay overtime pay on the 24th of each month (pay day).
Three. sanitary standards
1. Employees must clean the personal work area every day to ensure the cleanliness of the floor, desktop and equipment.
2. Employees should consciously keep public areas clean, and clean them up in time if they are found unclean.
3. When employees receive visitors in the company, they should immediately clean up the reception area afterwards.
4. Smoking is forbidden in the office area.
5. Correct use of water, electricity, air conditioning and other facilities in the company. Finally, employees who leave the office should turn off the air conditioner, lights and all the facilities in the company that should be closed.
6. Take care of the flowers and trees in the office area.
Fourth, the job requirements
1. During working hours, you are not allowed to leave your post without reason, chat, eat snacks or make loud noises, so as to ensure a quiet and orderly office environment.
2. The probation period for new employees is three months, during which employees are assessed on a monthly basis. Please refer to the employee probation evaluation form for details.
3. The employee timetable made by the company is the basis for measuring the workload of employees, and employees are required to fill it out carefully every day as the standard for the company to assess the workload of employees.
4. Work communication between employees should be carried out in designated areas (halls, conference rooms). If you need to talk in a personal workspace, the time generally does not exceed three minutes (except in special circumstances).
5. Strengthen the study of professional knowledge and skills related to work, and actively participate in various trainings organized by the company (attendance system will be implemented for training, and attendance records and training assessment will also be part of the company's performance appraisal).
6, often sum up the gains and losses in the work, and participate in the business discussion of the department, and constantly improve their business level.
7. Don't be absent from regular departmental meetings and important company meetings without reason.
8. Employees must devote themselves to work during working hours and keep working efficiently.
9. Employees are not allowed to use the company's premises, equipment and other resources for private activities at any time. Once found, given a warning, if the circumstances are serious, the company will be dismissed.
10, employees must take good care of their personal documents and office supplies, and shall not misappropriate other people's documents and office supplies without permission.
10. Employees should take good care of personal computers, carry out file storage, antivirus and routine maintenance according to company regulations, and report to the General Management Department in time if there is any fault, and the company will arrange maintenance.
Verb (abbreviation of verb) confidentiality clause
1. Employees must strictly observe the company's business secrets and properly keep important business customer data and other information.
2. Managers should do a good job of backing up and archiving important documents of the company, and properly record network passwords and passwords. And submit a complete list of network passwords to the general manager.
At any time, employees are not allowed to invite relatives and friends to get together in the company without authorization.
4. Employees and managers shall not disclose the company's development plan, strategy, customer information and other important programs. If it is found, in addition to accepting internal treatment such as fines and dismissal, if the circumstances are serious, the company will pursue its legal responsibility.
Six, personnel management
1. Employees must obey the overall management of the company, including the assignment of responsibilities and the arrangement of work contents.
2. Employees must respect the boss, work according to the boss's guidance and report to the boss voluntarily.
3. Employees' business-related problems must be reported to department heads or managers in time to listen to their opinions.
4. The decision beyond the employee's authority must be reported to the department head or manager for approval.
5, employees do not obey the superior command, overstepping leadership, against the superior, and affect the normal operation of the company's guidance system, depending on the seriousness of the case, for processing.
6. Managers should unite and help each other, strive to coordinate the relationship between departments, encourage and lead employees, keep abreast of their work, and ensure the smooth progress of the company's overall planning.
7. The company is a big family, and employees should unite and help each other and make efforts for the company's development.
Seven, commodity management
1, the daily management of office supplies is the responsibility of specialized personnel in the comprehensive management department for regular procurement;
2. Before 10 every month, individuals should fill in the required office supplies on the company's shopping application form, and the special person in charge of the management department should submit them to the competent manager. After examination and approval, office supplies will be bought back by special personnel and distributed in a planned way according to actual needs.
3. If you need a certain kind of office supplies urgently, you should fill in the shopping application form first, and then hand it over to the special person in charge, and purchase it after approval by the competent manager.
4. After new employees arrive, the General Management Department will uniformly distribute all kinds of office supplies.
Eight, computer management:
1. Users should keep computer equipment and its environment clean. Be sure to turn off the power when you get off work.
2. The user's business data should be properly stored in the corresponding location on the network in strict accordance with the requirements.
3. Without permission, users are not allowed to add or delete application software and system software on the hard disk.
It is forbidden to play games on the computer.
5. The business data of the company and all departments shall be backed up at least once a week by the company data manager; Important data should be immediately backed up by users themselves to the data administrator.
6. Without permission, you are not allowed to use any private CD or floppy disk on the company's computer equipment.
7. Users must take good care of their user names and passwords to prevent leaks caused by theft.
Nine, network management
1. It is forbidden to browse websites unrelated to work or business during working hours.
2. During working hours, you are not allowed to engage in activities unrelated to work on the Internet (such as online chatting), and you are never allowed to have any information unrelated to work on the Internet.
3. It is strictly forbidden to play any form of online games, browse pictures, listen to music and other work-related content on the company network.
4. It is forbidden to download all kinds of games and large-scale software through the company network.
5. The network structure of the company is planned, constructed, managed and maintained by network engineers. No one is allowed to change the network structure without permission. The IP addresses of personal computers and server devices must be set in the way specified by network engineers, and may not be changed without authorization.
6. It is forbidden for anyone to disrupt the normal operation of the company network in any way.
Ten, rewards and punishments:
1, employee rewards are divided into verbal praise and material rewards;
2. Employees' punishment is divided into verbal warning, fine and dismissal;
3. On the basis of investigation and verification, employees who have the following deeds will be given corresponding rewards after research by the manager's office:
A, actively put forward reasonable suggestions to the company, and their suggestions were adopted by the company;
B, safeguard the company's interests and honor, protect public assets, prevent accidents and recover economic losses.
4. On the basis of investigation and verification, through the study of the manager's office meeting, the employees for the following reasons will be punished:
A. Violation of national laws, regulations or company rules and regulations causes economic losses and adverse effects;
B, revealing the management secrets of the company;
C. introduce company customers to others without permission.
5. The company will set up a year-end attendance award (don't be late, don't leave early and don't take sick leave), with a bonus of 1 1,000 yuan, which will be paid once after the year-end assessment (subject to the monthly attendance statistics).
6. Employees who have served in the company for three years (excluding three years) will be given a paid vacation of one week (the vacation period needs to be negotiated with the company in advance, and they can take a vacation only after obtaining permission without delaying their work) and a one-time business trip allowance of 2,000 yuan.
7. Employees who have served in the company for five years (excluding five years) will be given 300 yuan/month housing allowance, and will be paid in one lump sum when the contract expires in the sixth year; In any case, employees who fail to fulfill this year's contract period from the sixth year will not be able to enjoy this welfare subsidy.
XI。 fund management
1. When going out for shopping or business trip, you need to borrow the reserve fund from the company, you should first fill out the Application Form for Company Loan and submit it to the competent manager for approval, approval and signature before borrowing it; After borrowing money, it must be reimbursed and written off within one week (within one week after business travelers return to work); If the loan is not balanced, it is not allowed to borrow again.
2. When an employee reimburses the expenses that have occurred, he/she first needs to ask the competent accountant to collect and fill in the company's expense voucher or expense reimbursement form (provided and reviewed by the competent accountant); After the signature of the accountant in charge, the repayment date in the loan application form can be filled in at the loan office before the repayment formalities can be handled.
3. Employees of the company are on business trips, and buses are the main means of transportation. If it is necessary to take a taxi under special circumstances, it must be implemented with the consent of the competent manager, otherwise the expenses will not be reimbursed.
4. The company's salary payment date is set as 24th of each month.
XII. Travel details
1. Employees should fill out a business trip application form before going on a business trip, and they can only go through the lending formalities after being signed by the competent manager. The duration of the business trip should be approved in advance by the competent manager according to the situation.
2. During the business trip, except for the extension due to illness, unexpected disasters or the actual work needs to be approved by the competent manager, the business trip time shall not be extended for personal reasons or excuses, otherwise the travel expenses will not be reimbursed and penalties will be imposed according to the seriousness of the case.
3. Travel expenses reimbursement:
3, 1), transportation:
A, the general manager and deputy general manager can fly, expense reimbursement.
B, other employees travel by train (hard sleeper) in principle; When flying is required under special circumstances, it must be approved by the competent manager, and no
It won't be reimbursed.
C. The general manager and deputy general manager shall reimburse the transportation expenses for business trip, and the transportation of other employees is mainly by bus in principle.
Less taxis, reimbursement.
2) Accommodation fee:
A. the general manager and deputy general manager shall be reimbursed.
B. Accommodation standards for other employees are: within the general area 120 yuan/day/person, and within the Shanghai and Shenzhen 200 yuan/day/person.
Responsible for the benchmark.
3), meals:
A. the general manager and deputy general manager shall be reimbursed.
B the standard of food expenses for other employees is: within 50 yuan/day/person in general, and within 80 yuan/day/person in Shanghai and Shenzhen.
4) Travel allowance:
A, train subsidies for 50 yuan/night/person.
B, foreign subsidies 100 yuan/day/person.
4, transportation, accommodation, meals, according to the standard reimbursement, beyond, insufficient standard payment.
5. Fill in the travel expense reimbursement form and go through the reimbursement procedures within one week after you come back from business trip.
6. Travel expenses employees shall truthfully submit receipts and issue them. However, if anything is found to be false, they will be punished according to the seriousness of the circumstances in addition to recovering what they have received.
Thirteen. Training management
1, new employee training content and management
1), training content
A. Company culture (overview, founding history, company philosophy, team character, moral cultivation, code of conduct, etc. );
B, company rules and regulations
C, new and old employees know;
D. use of office equipment;
E, guide the workplace regional facilities (toilets, restaurants, public transport places, etc.). ).
2), training matters needing attention
A. When new employees arrive at their posts, all employees of the company should show a warm and polite attitude and create a welcome atmosphere;
B, training by the comprehensive management department is responsible for the implementation, involving the business of various departments, department leaders should cooperate.
7. The company is a big family, and employees should unite and help each other and make efforts for the company's development.
Seven, commodity management
1, the daily management of office supplies is the responsibility of specialized personnel in the comprehensive management department for regular procurement;
2. Before 10 every month, individuals should fill in the required office supplies on the company's shopping application form, and the special person in charge of the management department should submit them to the competent manager. After examination and approval, office supplies will be bought back by special personnel and distributed in a planned way according to actual needs.
3. If you need a certain kind of office supplies urgently, you should fill in the shopping application form first, and then hand it over to the special person in charge, and purchase it after approval by the competent manager.
4. After new employees arrive, the General Management Department will uniformly distribute all kinds of office supplies.
Eight, computer management:
1. Users should keep computer equipment and its environment clean. Be sure to turn off the power when you get off work.
2. The user's business data should be properly stored in the corresponding location on the network in strict accordance with the requirements.
3. Without permission, users are not allowed to add or delete application software and system software on the hard disk.
It is forbidden to play games on the computer.
5. The business data of the company and all departments shall be backed up at least once a week by the company data manager; Important data should be immediately backed up by users themselves to the data administrator.
6. Without permission, you are not allowed to use any private CD or floppy disk on the company's computer equipment.
7. Users must take good care of their user names and passwords to prevent leaks caused by theft.
Nine, network management
1. It is forbidden to browse websites unrelated to work or business during working hours.
2. During working hours, you are not allowed to engage in activities unrelated to work on the Internet (such as online chatting), and you are never allowed to have any information unrelated to work on the Internet.
3. It is strictly forbidden to play any form of online games, browse pictures, listen to music and other work-related content on the company network.
4. It is forbidden to download all kinds of games and large-scale software through the company network.
5. The network structure of the company is planned, constructed, managed and maintained by network engineers. No one is allowed to change the network structure without permission. The IP addresses of personal computers and server devices must be set in the way specified by network engineers, and may not be changed without authorization.
6. It is forbidden for anyone to disrupt the normal operation of the company network in any way.
Ten, rewards and punishments:
1, employee rewards are divided into verbal praise and material rewards;
2. Employees' punishment is divided into verbal warning, fine and dismissal;
3. On the basis of investigation and verification, employees who have the following deeds will be given corresponding rewards after research by the manager's office:
A, actively put forward reasonable suggestions to the company, and their suggestions were adopted by the company;
B, safeguard the company's interests and honor, protect public assets, prevent accidents and recover economic losses.
4. On the basis of investigation and verification, through the study of the manager's office meeting, the employees for the following reasons will be punished:
A. Violation of national laws, regulations or company rules and regulations causes economic losses and adverse effects;
B, revealing the management secrets of the company;
C. introduce company customers to others without permission.
5. The company will set up a year-end attendance award (don't be late, don't leave early and don't take sick leave), with a bonus of 1 1,000 yuan, which will be paid once after the year-end assessment (subject to the monthly attendance statistics).
6. Employees who have served in the company for three years (excluding three years) will be given a paid vacation of one week (the vacation period needs to be negotiated with the company in advance, and they can take a vacation only after obtaining permission without delaying their work) and a one-time business trip allowance of 2,000 yuan.
7. Employees who have served in the company for five years (excluding five years) will be given 300 yuan/month housing allowance, and will be paid in one lump sum when the contract expires in the sixth year; In any case, employees who fail to fulfill this year's contract period from the sixth year will not be able to enjoy this welfare subsidy.
XI。 fund management
1. When going out for shopping or business trip, you need to borrow the reserve fund from the company, you should first fill out the Application Form for Company Loan and submit it to the competent manager for approval, approval and signature before borrowing it; After borrowing money, it must be reimbursed and written off within one week (within one week after business travelers return to work); If the loan is not balanced, it is not allowed to borrow again.
2. When an employee reimburses the expenses that have occurred, he/she first needs to ask the competent accountant to collect and fill in the company's expense voucher or expense reimbursement form (provided and reviewed by the competent accountant); After the signature of the accountant in charge, the repayment date in the loan application form can be filled in at the loan office before the repayment formalities can be handled.
3. Employees of the company are on business trips, and buses are the main means of transportation. If it is necessary to take a taxi under special circumstances, it must be implemented with the consent of the competent manager, otherwise the expenses will not be reimbursed.
4. The company's salary payment date is set as 24th of each month.
XII. Travel details
1. Employees should fill out a business trip application form before going on a business trip, and they can only go through the lending formalities after being signed by the competent manager. The duration of the business trip should be approved in advance by the competent manager according to the situation.
2. During the business trip, except for the extension due to illness, unexpected disasters or the actual work needs to be approved by the competent manager, the business trip time shall not be extended for personal reasons or excuses, otherwise the travel expenses will not be reimbursed and penalties will be imposed according to the seriousness of the case.
3. Travel expenses reimbursement:
3, 1), transportation:
A, the general manager and deputy general manager can fly, expense reimbursement.
B, other employees travel by train (hard sleeper) in principle; When flying is required under special circumstances, it must be approved by the competent manager, and no
It won't be reimbursed.
C. The general manager and deputy general manager shall reimburse the transportation expenses for business trip, and the transportation of other employees is mainly by bus in principle.
Less taxis, reimbursement.
2) Accommodation fee:
A. the general manager and deputy general manager shall be reimbursed.
B. Accommodation standards for other employees are: within the general area 120 yuan/day/person, and within the Shanghai and Shenzhen 200 yuan/day/person.
Responsible for the benchmark.
3), meals:
A. the general manager and deputy general manager shall be reimbursed.
B the standard of food expenses for other employees is: within 50 yuan/day/person in general, and within 80 yuan/day/person in Shanghai and Shenzhen.
4) Travel allowance:
A, train subsidies for 50 yuan/night/person.
B, foreign subsidies 100 yuan/day/person.
4, transportation, accommodation, meals, according to the standard reimbursement, beyond, insufficient standard payment.
5. Fill in the travel expense reimbursement form and go through the reimbursement procedures within one week after you come back from business trip.
6. Travel expenses employees shall truthfully submit receipts and issue them. However, if anything is found to be false, they will be punished according to the seriousness of the circumstances in addition to recovering what they have received.
Thirteen. Training management
1, new employee training content and management
1), training content
A. Company culture (overview, founding history, company philosophy, team character, moral cultivation, code of conduct, etc. );
B, company rules and regulations
C, new and old employees know;
D. use of office equipment;
E, guide the workplace regional facilities (toilets, restaurants, public transport places, etc.). ).
2), training matters needing attention
A. When new employees arrive at their posts, all employees of the company should show a warm and polite attitude and create a welcome atmosphere;
B, training by the comprehensive management department is responsible for the implementation, involving the business of various departments, department leaders should cooperate.
2, on-the-job staff training content and management
1), training form
A various forms of on-the-job training organized by the company, including seminars and lectures;
Employees teach themselves in their spare time.
2), training assessment
A, training activities by the comprehensive management department is responsible for the organization, in the form of sign-in record attendance. (Attendance records will be included in the scope of company performance appraisal)
B, training evaluation by the training lecturer is responsible for the evaluation, the results into the scope of the company's performance appraisal.
Fourteen, business card management measures
1, general provisions
In order to standardize the company's business cards and strengthen the image building of external public relations, these measures are formulated.
2. Business card format
The format of the company's business card is designed by the company's administrative department according to the corporate image.
Three. Business card printing program
1. According to work needs, employees who need to print business cards should first apply to the competent deputy general manager;
2. Inform the General Management Department after the approval of the competent deputy general manager;
3. The comprehensive management department is responsible for the printing business of foreign printed business cards, which will be sent to the parties after printing.
4. Use of business cards
1, the use of business cards must be just right, not abused like throwing leaflets, and grasp the scope of use.
2. Without the approval of the company, no department or individual may print or use business cards.
3. After the employee terminates the labor contract with the company, it is forbidden to use the company's original well-known brand to engage in any activities. If found, the company will investigate its responsibility and compensate the economic loss of100000 yuan. At the same time, Party A reserves the right to bring a lawsuit to relevant institutions with the estimated loss.