"123 15" consumer complaint hotline and national internet platform. 1999 19 On March 5, the State Administration for Industry and Commerce, with the strong support of the former Ministry of Information Industry, decided to set up a dedicated telephone for consumer complaints and reports throughout the country. The national 123 15 internet platform was officially launched on March 20 17. This is another important measure to promote "Internet+government services", which indicates that the consumer rights protection work of China's industrial and commercial and market supervision departments has entered the internet plus era.
20 19 February 28th, official website, People's Republic of China (PRC), the State Administration of Market Supervision issued the Opinions of the General Administration of Market Supervision on Integrating the Construction of 123 15 Administrative Law Enforcement System to Better Serve Market Supervision and Law Enforcement. Before the end of 2020, the telephone number of market supervision complaints is 123 15. 1233 1 is the telephone number for reporting food and drug complaints that all localities must open in the Administrative Measures for Reporting Food and Drug Complaints (Trial) issued by the US Food and Drug Administration in February, 2065.
On February 28th, 20 19, the State Administration of Market Supervision issued the Opinions of the General Administration of Market Supervision on Integrating 123 15 Administrative Law Enforcement System to Better Serve Market Supervision and Law Enforcement, stipulating that the telephone number of market supervision complaints before the end of 2020 will be 123 15. In order to encourage the public to actively report food violations and severely crack down on food violations, according to relevant national and provincial laws and regulations, our city has formulated the Interim Provisions on Food Safety Complaints and Reporting Awards in Mudanjiang City.
According to the regulations, citizens can report food safety violations in the catering sector within the scope of their supervisory duties through letters, visits, the Internet and telephone calls. After being verified and dealt with according to law, the corresponding material and spiritual rewards will be given according to the application of the informant. Food violations shall be rewarded according to 5% of the amount of fines and confiscations reported, and the reward for each illegal case shall not exceed 200,000 yuan in principle.