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Growing Up Catering Jr - How can you build authority in team management?
Hello everyone! I am a catering store manager boring dull, is a cross-border into the catering industry amateurs, now engaged in catering has been about 1 year time, I will be from a different perspective every day, to share some of the things in their own stores, to share some of their own experience, I hope to help the same in the road running you.

How to build up the prestige in the team, I said they can listen to it? In fact, this problem is a lot of just do management trust will encounter some problems.

For example, often you said, the staff is still very unconvincing dislike you two, think you say the wrong. Either, you are very strong announced, the staff also according to what you said to do, but is dead into into, not a little vitality, and can not be ideal to complete the company's goals. All a lot of managers are very headache.

This is not, yesterday I saw our store front office manager is more distressed, I went up to ask, he is also encountered the same problem. He wanted to do a good job, but whenever and when the staff, the staff will find a he has no way to refute the reason, so that he was dumbfounded. Now more distressed, are beginning to doubt whether he is not suitable for management?

Based on this problem, according to my management experience, I gave him a few comments:

As a manager, when the problem occurs, you can not rely on their own experience or listen to the people around them to label the problem as good, or bad.

Managers should get to the root of the problem and what exactly caused it. Figure out why it happened and in what way it can be avoided from happening again.

The only way for a manager to be fair, just, and strict is for the employees to serve you from the bottom of their hearts.

In the development of standards or systems, the first thing to do is to implement them from top to bottom, and managers must take the lead. All the employees are looking at the manager, they are thinking in their minds, if the manager can not do well, then why let us do well?

Take tardiness for example, the store regulations are 9:25 every day to work, but the manager is late every day, so how do you manage the following people, do not let them late?

So, before managing people, manage yourself.

Many managers feel that since they are managers, they have the "power of life and death" in their hands, and can decide the "life and death" of their employees. And only allow the officials to set fire to the people, not allowed to light the lamp.

Such a manager, generally do not attract people to see. Over time, but also feel quite aggrieved, that he is for the sake of the company, why no one understands it?

As a manager, you have to understand a little, the company gives you the right to allow managers to co-ordinate the company's resources to complete the company's goals. But not to give you the "power of life and death".

Do not use the power to pressure people, with the hearts of the people for the hearts of the people, is what managers should do.

Employees are the first line of service, they are in direct contact with our "God", so their daily mood is good, and our managers have a direct relationship.

For example, as a manager to remember each employee's birthday, in their birthday, more or less to give some of your well-prepared small gifts, so they know that the company is very important to them.

Then, for example, a few days found that the state of the staff is not good, then the manager should communicate with the staff in a timely manner, in their own capacity, to give the staff the greatest help.

When managers have everything in mind for their employees, employees can feel it, and then they will return to you with their actions.

Making an example of a problem is not the way to solve it. As a qualified manager, we must learn to think differently, think of others, anxious others anxious.

Of course, in the necessary time really need to "make an example of a hundred", but this time we must use the "sweet dates plus stick" approach.

In the process of managers, only soft and hard, in order to let the staff to you convinced.

In the process of management, only by using both soft and hard methods can you convince your employees.