China's KFC and Pizza Hut restaurants under Yum Brands have brought to China not only exotic flavors of delicious fried chicken and crispy pizza, but also 22,000 employment opportunities and a new international standard of personnel management and training system since their establishment in China. As the world's largest restaurant chain, Yum Group has 30,000 chain restaurants in more than 80 countries and regions around the world, with nearly 600,000 employees serving customers with KFC and Pizza Hut's unique qualities of speed, hard work and honesty every day. Employees are the company's wealth, is the key to KFC, Pizza Hut's rapid growth around the world. Yum Brands attaches great importance to the training and development of its employees around the world. For more than 25,000 restaurant employees in China, including more than 5,000 managers in various functions, KFC and Pizza Hut continuously invests money and manpower to conduct training in various aspects and at various levels. From restaurant servers, restaurant managers to managers of the company's functional departments, the company arranges strict training programs according to the nature of their work. These trainings not only help employees to improve their work skills, but also enrich and improve their own knowledge structure and personality development. Many young people grow up in KFC Pizza Hut and become outstanding business management talents in the process of China's economic development.

1. Educational Development System

Yum China has established a professional training system and educational base for local restaurant management in China. Since the establishment of the Education Development Center for restaurant managers in 1996, it has provided thousands of training courses for more than 2,000 KFC Pizza Hut restaurant managers from all over the country every year. The center is equipped with advanced audio-visual equipment and first-class training materials. Various training programs include Quality Management, Product Quality Assessment, Service Communication, Effective Time Management, Leadership Styles, Human Cost Management, Team Spirit, and so on. From trainee assistant, second assistant, restaurant manager to district manager, each position promotion has a different training and development courses, in the study of restaurant managers combined with practical experience and theoretical knowledge, and based on their own experience to put forward new suggestions, so as to further correct and improve the training materials. It is understood that KFC's initial training courses from the international standard model, but the most important is from the local senior staff of the words of teaching and summarizing the work experience. In recent years, with the rapid development of KFC Pizza Hut, the company's employees are increasing year by year, China Yum Brands continues to develop new training materials every year, basically every two years on the old teaching materials to be re-examined and written, it can be said that every employee to participate in the Education and Development Center training staff are both trainees, but also the instructor.

2. restaurant management skills training

Different management positions will have different learning programs, KFC, Pizza Hut, every restaurant manager is in the learning growth, in the growth of learning. When a new trainee assistant enters the restaurant, a full set of training subjects suitable for every stage of development is already waiting for him. Initially he will learn the basic operational skills needed to enter each workstation of KFC, common sense and the necessary interpersonal management skills and wisdom, as his management ability to increase and the position of the promotion, the company will again arrange different training courses. When an ordinary restaurant attendant grows over the years to become a district manager who manages several KFC restaurants, he not only learns to lead the introductory district management manual, but also receives the company's advanced knowledge and skills training, and is sent to other countries to receive new ideas to open up new ideas. In addition, these restaurant managers have to observe video materials from time to time and conduct management skills assessment competitions. Yum Brands China has arranged a full development space for its KFC Pizza Hut's 5,000 young restaurant managers so that they can hook up their own life's road to success in the continuous improvement.

3. Basic training for restaurant staff

Restaurant staff is the company's direct window to the customer, so from the first day of the store, each employee will be strictly learning the basic operating skills of the workstation. From not to be able to perform each operation, the company for the new employees arranged an average of nearly 200 hours of training. Trainees, servers, trainers, and restaurant management staff are assigned advanced positions based on their individual proficiency in workstation operations, so KFC Pizza Hut offers every employee, regardless of age, gender, or educational background, the opportunity to grow and develop. In addition, a variety of restaurant competitions and staff activities are held from time to time, and these activities foster close staff relationships and maintain a healthy and organized working atmosphere within the restaurant. Many restaurant servers who chose KFC Pizza Hut as their first job in life believe that they have learned a lifetime of valuable experience in KFC Pizza Hut restaurants. The spirit of teamwork, hard work and honesty, conscientiousness, the pursuit of perfection, and the habit of paying attention to details are important influences that will stay with them in the future, no matter where they work in the workplace.

4. Professional Training for Functional Departments

The Yum Brands Group of China has specialized functional departments that manage the site selection, construction planning, technical quality control, purchasing, distribution, and other professional work of KFC Pizza Hut, with a staff that has grown from less than 10 people at the beginning to 150 people in 1998. In order to support the operation and development of the whole system, Yum China has set up a special training and development strategy. In the first half of 1998 alone, each staff member received an average of five days of specialized management and leadership skills training. These distinctive training programs include a seven-day internship at KFC and Pizza Hut restaurants after each staff member joins the company to learn about restaurant operations and the company's entrepreneurial spirit. Once the staffs accept the corresponding management, the company also offers "How to Work Together to Do a Good Job", which conveys the company's corporate culture; "Basic Management", "Performance Management" and "Project Management", which help the staffs to improve their performance; "7 Good Habits" and "Negotiation and Skills", which help the staffs to develop their leadership skills. These training courses on the one hand improve the staff's working ability and cultivate suitable management talents for the company and the country; on the other hand, the staff also have a deep understanding of the company's corporate culture, thus realizing the growth of both the company and the staff **** together.